Edward Haste will not refund money for my DOA Bearded Dragon!!!!!!!!!!!!!!!!

i have done guarantees in the past and yes if she had asked for one i would have given one.but she didnt!yes i should have used a 40 hour pak but it should have been there in one day not two.i dont know of any storm in mephis that day either?so i shipped monday and on tuesday it never got there why didnt she say something on tues.?so i should use longer paks and she should be a better shopper.

if you go UPS they ask if you want extra insurence on top of the $100 thats already there.

Ed - You are only doing yourself harm with the way you are handling this. As others have already said refund and state your terms clearly at the time of purchase.

Originally Posted by edhastereptiles

ive been shipping for a long time and tom you know aswell as i do that if you bought something you would want a statement in writeing guaranteeing live arrival!i said i thought it would be ok to ship not that i guarantee it.

You are so full of !!!

If you have been shipping as long as you claim... then you would know you cant purchase insurance on live animal shipments via FedEx... that you have to sign the waiver that absolves them of any liability. Oh wait.... I bet your shipping ILLEGALLY!

Originally Posted by WiseReptiles

You told your customer that you thought it would be ok to ship. This proved out to not be the case in this instance hence the reason the bad guy thread was started. If you told her that you thought it would be safe to ship you are to blame and not her. You may want to go over your terms of service and revamp them because you should guarantee your shipping. If you would have used proper shipping materials there is a good chance this thread would not be here right now because it would have arrived alive and well.

Jeff Wise

Ummmm go over ? I think he would acutally have to have some terms first.

she did the shipping i use UPS

Originally Posted by edhastereptiles

i have done guarantees in the past and yes if she had asked for one i would have given one.but she didnt!yes i should have used a 40 hour pak but it should have been there in one day not two.i dont know of any storm in mephis that day either?so i shipped monday and on tuesday it never got there why didnt she say something on tues.?so i should use longer paks and she should be a better shopper.

Ok, they have been a user since January 2010 so maybe they are not that knowledgeable on what to ask when buying a reptile. You should not have to ask if there was a live arrival guarantee. If you done that in the past it should still be a part of your practice to this day. With that being said, If you offered her a guarantee for live arrival we would be debating on the carrier error as of right now and not the live arrival. So either way you should make this right and refund the money to your customer. You have made my "Do not buy list", over your poor customer service.

Jeff Wise

If you posted that the animal was not live guarantee, I won't have bought her. I don't think anyone would have boughten her with that guarantee. Please just refund my money, thats all I want. Thanks!

Originally Posted by edhastereptiles

i have done guarantees in the past and yes if she had asked for one i would have given one.but she didnt!yes i should have used a 40 hour pak but it should have been there in one day not two.i dont know of any storm in mephis that day either?so i shipped monday and on tuesday it never got there why didnt she say something on tues.?so i should use longer paks and she should be a better shopper.

Are you freakin kiddin me.

She has to ask for a live arrival guarantee BEFORE you will guarantee your animals.... and she should be a better shopper.

WOW.... Im floored. You just moved above Dan in the dumb hall of fame. I never knew that would be possible.

Myself and probably most folks on this site guarantee our animals live arrival without question. You should not have to ask for a guarantee. Im still sitting on a ball python that was sold last month because the weather has been too cold to safely ship.... and my customer is ok with this. I explained the risks... and they would rather wait vs getting a sick or dead snake.

You sir are a piece of work.

Lets say I used UPS, they still don't guarantee live animal arrival.