Snakes At Sunset - Terrible Communication

we try to keep up, sometimes we miss a request here and there

This hardly seems serious enough to warrant a bad guy thread. Lizard was delivered and looks great. Enough whining already.

Originally Posted by tim brophy

This hardly seems serious enough to warrant a bad guy thread. Lizard was delivered and looks great. Enough whining already.

I believe the purpose of the BOI is to review buyers and sellers in any and all capacity. A bad guy thread does not have to have a deadly serious topic to have merit. Communication or lack thereof definitely merits review. I do not deny that I am happy with the iguana and he appears healthy, but the lack of good communication and no proper notice of the animal being shipped will make me wary of ever purchasing from Snakes At Sunset again.

Originally Posted by Fatalis

I believe the purpose of the BOI is to review buyers and sellers in any and all capacity. A bad guy thread does not have to have a deadly serious topic to have merit. Communication or lack thereof definitely merits review. I do not deny that I am happy with the iguana and he appears healthy, but the lack of good communication and no proper notice of the animal being shipped will make me wary of ever purchasing from Snakes At Sunset again.

AGREED. Terrible communication!

And not to mention that age of the animal and potential treatment of parasites is definitely essential to know to be fully prepared.. While it states on their page for blue iguanas that they are hatchlings, one person who left a review stated that the one they received was about a year old.

The one time I ordered with them it went fairly well (back in July). While they were slower at communication and I ended up getting a different animal than I was sent pictures of, everything else was acceptable on their part. No reason to not do business with them, in my opinion. Though I thought it was weird that they wanted to place the order via phone call.

I have heard some people have had comms problems with Michael, however we have bought 3 snakes from him, all comms were good and timely, animals were exactly as described and delivered exactly when stated.
If they had anything I wanted I would have no qualms buying from him again.

I can tell you Mike/Snakes of Sunset does a hell of a better job than some of the other larger reptile sellers. I have purchased animals worth thousands of dollars from overseas and they import and reship the packages. I can't imagine they make too much money off of this. It was done in a timely manner and even when I didn't get the automatic FedEx tracking number, I called Mike and he sent it to me within an hour on a Saturday. Knowing they do this for animals they aren't even selling I wouldn't hesitate to buy from them directly.

I think this thread is worthwhile - it's not been bad enough to stop people buying from them, but at least future customers will know they might have to hang on a while.

Hopefully Snakes at Sunset can take this as useful and constructive criticism and step up their communications - it's fairly obviously not been their strong point.

I did a trade with Mike/Snakes at sunset. Was very happy, he received my animals, and he promptly shipped his animals to me. I had no issues during my transaction.