Wormmans customer service is horrible!

I Placed an order in December 13th for 3000 adult crix, 3000 3/4 crix,, 1000 super worms, and 5 packs of cricket crystals,,, an order totalling more than $110.00 by paypal..
When i do get the order on the 19th, at least 2000 of the adult were dead,, and 1500-1800 of the 3/4 were dead,, and about 1/3 of the superworms were dehydrated and dead,,,and they were shipped a week later than the crickets... also instead of 5 packs of crickets crystals they send me 1 pack,,,
so i placed 5 calls in total to them,, and 4 emails,,, no reply until the following tuesday,,(12-23) where Donna said no problem we will get it handled,,She told me that she would ship the cricket crystals right out that day,,, Today is January 8th and i still have not received the replacements nor any cricket crystals,,,
I have been calling and leaving messages on the answering machine for 3 days now (1-5,1-6,1-7) ,, and still no one has called me back,,( it is such a joke when they say "someone will get back to you shortly") and i have been sending emails and no replies,,,I finally got a reply this morning saying they were sent on the 5th, but today is the 8th and still no crixs or anything else..... also my mail has already run for the day,,and i am still yet to get a phone call from anyone letting me know if everything did ship or not,, etc,,,,
I am a very easy going guy,,, but This has gone on long enough,,, and all i want is what i am due,,, and a call back after me calling long distance 6 or 7 times would be a nice response,,,
I also have another phone number for wormman ( that Donna "the customer service rep" called me on) and i can get a person on the phone there but they will not help me to find out of my order shipped or where it is or answer any questions about my past order,,,( when i asked twice to speak to Donna, they told me i had to call the other customer service line, ) but they are happy to take a new order as one of the girls said! that really pissed me off,! Wormmans website says they have improved customer service,,, well if this is improved i would hate to see what it was like a year ago,,,,! I have purchased from them in the past with very few problems,, and planned on purchasing the bulk of crickets i buy ( about 6000 a week or so) from them every week,, but If i am not even important enough to give a call to after 7 or 8 call and messages left by me,, why would i continue to do business with them,,?
I think i have been very easy going about up to now,, is anyone else having these kind of problems with there customer service,,, or does anyone else know how to speak to a "real person"..?
any input would be nice,,,,