Hunter Reptiles-Bad Sad Deal-LONG...

Hello, and thanks for listening to my ongoing problem. spam_I am here to tell the story about what happened with my experience with Hunter Reptiles, and it is pretty sad. spam_To start with, I believed Hunter Reptiles to be a good place to buy my cherry head redfoot tortoise from, they have many ads on Kingsnake, and I see them often. spam_I emailed and asked about purchasing a cherry head tort. spam_I did not act soon enough the first time Hunter Reptiles had them, but he replied that he would be getting more in. spam_Couple days later, he emailed me and said he had 2, and then he emailed me pictures of them. spam_I do say that he emailed back very quickly when I wanted to buy the tortoise, he does those parts right, but as you will see, he is somehow gone when you have a problem.. spam_He told me he got them from a friend of his that did not really want to sell them but did, and there probably would not be any more after these two maybe forever. spam_I thought they were both pretty, and said I would take either one. spam_I told him I would not be home, for I work, but the tort could be sent to my sisters house, she would be home all day, I wanted someone to be there to recieve the package. spam_I then paid 225 using paypal. spam_He sent the next day, Aprial 9th, spam_which was looking good. spam_I brought all of the setup over to my sisters house. spam_The 10th, UPS brought shipment at 1:20 or so, when I got back from lunch at 1:30, my sister called saying the package was there, the turtle was fine and in his setup, but UPS did not knock, but since she had the clear front door open, she saw them put the package down from another room, but was not quick enough to "catch" the UPS guy, but she picked up the package and put the tort in his setup. spam_When I got there from work, I saw the tortoise. spam_He was very pretty, but looked very sleepy, my sister had tried to feed him, and so did I but he did not eat, I knew that stress could be a factor the first day of shipment, and I figured he was tired from the was he looked. spam_The next day, he still would not eat, I emailed Hunter Reptiles asking what his fav food was, I had tried everything from strawberries to even dog food, and told that he was very sleepy still, I thought it was stress. spam_I tried to find a vet and could not, and told him this. spam_Next day, same thing, no email until around the weekend, he replied that the other tortoise he sold was fine and eating, could he have it back to take to the vet? spam_So I emailed again asking more about this, no answer, no answer, so I then called Hunter Reptiles Tues. spam_The lady who answered, the secretary or something argued with me and my husband about everything we told her, saying you did not sign for it, and our terms are 3 hours, if its sick we need to know in 3 hours, thats our business terms. spam_My husband replied that we did not buy a TV or anything, that they were not just a business, how can a place that sells live animals be called just a business, you cannot tell if something is sick in 3 hours, I cannot tell if I am sick in that long. spam_She replied that, "yes we are a business, and thats all we care about." spam_WE knew trouble was ahead then. spam_She said that the owner would call us back, she could do nothing. spam_So hour later, he did. spam_He said ship it back, I had to ask about my money or anything, he said he would not give it. spam_He said well see when the tortoise gets here, you may get credit when my vet checks it out. spam_So I emailed him back that night, asking for the money back, almost begging, and saying if all you can give is credit, please put it in writing so i have something to show for, the tort could show up dead there, and he would blame me, the tort was very weak and sleepy, and still not eating, and I doubt he would have survived the shipment. spam_The only reason I was willing to ship is because I had not found a vet here, and I would have had to chance it, but I needed something in writing. spam_I told him that we worked hard for our money and that is a lot for us we had to save up a long time to get that tortoise, and that is just sad to be sent a sick one. And was he really for sure going to take him to a vet? spam_The next day, no email, i searched hard and long and asked everybody I knew about a vet, finally, luckily, someone knew someone in my town, I was so happy, and figured Hunter Reptiles would be too, because I would be if I had someone who cared so much as I do to take care of an animal. spam_Nobody could know how I just felt so hopeless and tearful over this poor tortoises state. spam_The vet has worked on many kinds of reptiles, and is a good vet with a website, I am glad I have finally found him, none of my other reptiles have ever been sick, but now I know if they ever are, this is the guy to go to. spam_i emailed him saying we would take it to the vet and he could pay the vet bill. spam_We took him the next day after this email because that was when we could get in. spam_He then came out of the dissapearing act and emailed quickly, saying he would not pay for a vet that was not his and that did not give good prices. spam_He said that he offered me to ship and I didnt so i could now pay the vet bill, and he would not give me anything, i missed my chance. spam_i replied long emails saying that a vet is a vet and that I did not think the tortoise would have survied the shipping, and that I had nothing in writing to prove anything, none of my emails about that were answered in writing. spam_Who only knows what would have happened if I would have shipped the tortoise back, the poor lil one.. spam_We went back and forth, but the fact remained that he only said terms are terms, and if i did not like someones terms i would not buy from them??? spam_He also said that we knew he got the tortoise from a friend, that it wasnt his stock. spam_Well, yes, it is his stock because he bought it from his friend, that makes it his stock then, and he should have had it vet checked then before sending it out. spam_ I dont get it, a person would not buy from himself because they know they are wrong? spam_All i was asking was to pay a 65.50 vet bill, I also asked for him to pay other charges as needed, but if not, pay the 65.50. spam_He said i could send it but he wasnt going to pay it, he said I did wrong by taking it to my vet that I found. spam_The tortoise we also found out, was a female, not a male, but thats hard to see, the vet asked me if I knew it was a femlae, and I was like, "no, but I did not mind either way!" spam_The vet said it may be worms or some blockage, but there was no fecal sample to see because she has not eaten. spam_ Terms may be terms as he said, but as I say, this is not a business here, this is not an antique dealer, these are live animals, and if Hunter Reptiles likes the "business" kind of deal, well then they should sell the tortoise I wanted, a HEALTHY cherry head redfoot tortoise. spam_The fact remains that I did not get what I paid for, this poor lil girl may be beyond saving, me and the vet are going to work on helping her. spam_I am going to send Hunter Reptiles a vet bill too, to see if they will do the only right thing and at least help pay on it some. spam_This tort will probably be needing Xrays and who knows what else in order to see what is wrong, we are going to work with it and I am still trying to get her to eat anything at all, she is weak and just wants to sleep or soak in her bowl, I wanted to keep her outside in my pen for the summer, but now I cannot because of her condition, thats what I had planned. spam_ He wrote that I was a "bad customer" and that I didnt care about the tortoise.  He told me that he would get his lawyer on me if I tried to do anything about it.  spam_Whatever happened to the customer is always right? spam_And I waited to find out my written rights, and was wary about sending the tortoise and I did not have a vet at the time, but did find one, so whats the deal? spam_I am just sad and upset, and want to save this lil girl, shes counting on me, I am sure she hasnt had it the best in the past, but at least now she will have some care. spam_i am sure people have bought from him and are happy, and thats great, I do not like to hear of any problems, I am just telling you what may happen to you too if you have a sick animal sent to you from Hunter Reptiles. spam_Thanks everyone for listeing to this long message, I am not here to "bash" anyone, just stating the facts as they are, and because I am so upset that a keeper and seller of so many animals could sell creatures so precious just for the business and money, and not go that extra mile it takes to keep the animals and the people who bought them happy...and that is their goal as on the site, "to make you happy...."

M8275 I am glad you have seen it all but we can't see your name [rules man reed them]
what is it
Jules keep at it you might get some satisfaction out of it and that poor tort we all hope gets better
Hunter reptiles , Do the right thing <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/wink.gif" border="0" valign="absmiddle" alt=''>

Note to self....Stay AWAY from Hunter Reptiles!!!

Jules, Have you tried giving it baby food through an eye-dropper??? ....Neil


PS....M8275 ....READ THE RULES!!!

OOPS
I meant read them
boy spelling errors

James, Neil, and Jules, question for ya. &nbsp;Jules in your letter it sounds like you thought there was a problem as soon as you saw the tort. &nbsp;Yet, it also sounds like you waited until the next day to notify the seller. &nbsp;It also sounds like the terms you agreed to by purchasing this tort clearly state you had to notify Hunter of ANY problems within 3 hours of arrival. &nbsp;Are we on the same page so far?
Now, Hunter was willing to take the animal back and take it to vet, was that a verbal agreement or one come to over email? &nbsp;If it was email then you had it in writing.
I'm playing the devil's advocate here for a reason, John you and Neil you both sell animals over the net, so of course it "sounds good" for you to side w/ the customer, and hell in this case you might even be right. &nbsp;But, doesn't the customer have SOME obligation to abide by the terms and conditions they agreed to when they purchased the animal? &nbsp;I know if I spent $225 for an animal that's really worth about $100, a) I personally am gonna be home, waiting on it's arrival, w/ bells on, and b) if I only have 3 hours to notify the seller of a problem even if it's only maybe a problem I'm gonna do it. &nbsp;IN TIME! &nbsp;Now if there's a problem notifing them, that's a different story.
Another thing that's missing here is "his setup," what was it, EXACTLY. &nbsp;Some animals require specific setups and we have no idea what this torts setup was. &nbsp;We do know it was offered DOGFOOD!!??!! &nbsp;I'm just wondering what other mistakes may have been made (on either end). <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/confused.gif" border="0" valign="absmiddle" alt='???'>

Jules regardless of all this good luck with the redfoot.

Yes, I had the tort sent to my sisters house, because I work, so thats why I had the tort sent there, so someone would be there. &nbsp;He knew this. &nbsp;I saw the tort was sleepy when I got there, like i said, but I could not for sure tell if she was sick, stress could be a factor in some cases like this, but the next day, when she would not eat, I thought something might be wrong, and this started from there. &nbsp;And yes, I tried dogfood, after I tried every kind of fruit and veggie, and she still would not eat, I had tried prickly pear, and everything under the sun, I tried dogfood as a last resort, just so she might eat something for the first time. &nbsp;He knew that I would be at work and all of that, and this is not the problem, I have other torts and know the correct setup, so neither is that. &nbsp;The problem is she is now dead. &nbsp;And, like I said, if I have a sore throght or something, I many times cannot telluntil the next day if I am getting a sick cold or something for sure...3 hours is just silly and in something like this, it does not matter anyway, and no, I had nothing in writing it was over the phone. &nbsp;He wrote that if he could have it back he would take it to the vet, but nothing about money or anything at all, or when to send it or how. &nbsp;I had to call for more info, because he would not answer any of my emails, and by the time this was all done, I found my own vet, and I dont think she would have made it through shipping anyway, and what woul dhave ahppened then, I probably would have been blamed, this was a no win situation, and we feel like we are the ones being punished, even though we were sold the sick animal, no one wins when an animal dies.

Jules, sorry about the tortoise <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/sad.gif" border="0" valign="absmiddle" alt=''> &nbsp; I'm going to stick to my guns here because this type of situation is what's keeping me out of trying the whole "ebusiness" thing in the first place. &nbsp;You did know of the terms up front right? &nbsp;If so, if you knew you weren't even going to see this tort. within 3 hours of arrival why not arrange for an extension (3 more hours) up front? &nbsp;I mean for $225 I don't think 6 hours is to much to ask. &nbsp;But, if you agreed to it, then you have to pick up that phone or send that email within the time agreed to. &nbsp;It's like my students who are late to class, "But Mr. Conley, I was only 10 seconds late, come on!" &nbsp;Late is late, if I accept 10 secs today I have to accept 11 secs tomorrow.
Maybe he'll work this out with you, but I don't think legally you have a leg to stand on. &nbsp;Personally, I'd jump on that leopard tort for $30!! &nbsp;Wow, Dan Atkinson screwed me out of $200, does anybody have any free money they want to send me? &nbsp;I'll pay shipping <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/tounge.gif" border="0" valign="absmiddle" alt=''>