I'm finally getting around to update this thread:
Back in May, we received word from Paypal that our claim was declined and that we wouldn't be receiving any type of refund. Their policy would have required us to send the sick and dying gecko BACK to the owner, so that it was no longer in our possession.
No way were we doing that, because it was still in poor health and would have surely perished if shipped again. I contacted them to reiterate that, but the claim was still denied because we couldn't follow through with their requests. It seemed as though the claim reviewers didn't even read my messages and consider the consequences of such actions, but if that's how their policy works, then I guess there was nothing else for me to do.
Matuszak got away with one, it seems.
We have not had any correspondence with him at all.
My apologies for waiting to update...since now the information appears to have been purged from Paypal and I can't post any screenshots. At this point they are irrelevant anyway and wouldn't have helped here.
The gecko did pull through for us though and is doing much better. If it hadn't come to us and would have ended up in the care of someone less experienced with geckos, it may not have lived. It took a lot of persistent care, and it's lucky to have survived.
Here she is just last night. Much healthier, robust, and showing great color.
Kyle Matuszak - KMDragons
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