well a customer cant MAKE you ship?,,, the lesson here is if shipping snakes through temp.zones hi or low that you feel are to risky dont do it,period!,,,,however if done properly w/heat or cold packs it can be done safely as they should be enroute no more 24hrs.max, also for summer shipments i have the carrier HOLD the shipment at the counter for customer p/u this way it spends no time in a delivery truck waiting/cooking,,,im sorry but if you sent snakes you are responsible for them getting there safely no customer can make that decision only you can,,,,peace good luck thomas davis T&S reptile farm