LLLReptile

I read alot of BoI's and have never really posted anything but I really appreciate what LLL did for me that I wanted to share it. On March 27th of 2013, I purchased a Leopard tortoise from them. About May 30th it's health started to deteriorate. I emailed LLLreptile to ask for their opinions on how I should help him. They offered their help, seemed generally concerned and even asked me to keep them informed. Unfortunately, the tortoise passed away and I emailed them to let them know that he didn't make it.

They were so polite, and although way passed their 3 day guarantee, they offered me a discount on a future purchase. They are a big company, but they still understand the importance of making a customer happy. I wouldn't hesitate to order from them again and again and again. The veiled chameleon I got from them also in January of 2013 is still going strong also.

I myself have not gotten any live animals from them but did buy some large water bowls from them. These were XL so I have to actually talk to some one to finish the order. The lady (do not remember her name) was very nice in answering all of my questions about both what i was buying and how everything else would go if I wanted to get a live animal. I believe i spent some 30-45 min on the phone with her. Just nice to see that they do care about the little guy.

Thumbs up! Nice to see larger companies give great customer service. I guess that's how they got to be "larger"