please help..ne 1 know hillary harms or rob snyder.in bowling green oh?

hello.. my name is mike clark (www.serpentboy.com).. i really need some help /advice... i was just contacted by these ppl i sold them 4 03 speckled kings 2 albinos and 2 lavenders.... i was just contacted by her boyfriend whom she had me ship the snakes to.. and he is sayin that the box arrived crushed and one of the deli cups had the lid off and the the .1 lavender was not in the box... he also is telling me that i only put one piece of tape on the box ,when that is so very untrue those of you that read this and have bought from me b4 know i go kinda overboard on the tape to make sure the box is very secure... there is nothing they can say to make me feel that i did not put more than one piece of tape on the box.. or that i did not put all 4 snakes in the deli cups in the box..... the box looked like it had been stepped on.. i asked for pix the second i got this email... he then still said there was no holes in the box just a dent,that the snake could not have gotten out...so in other words i did not put the snake in the box... which is so untrue... i have never ripped ne 1 off and never will... i just dont conduct bad bizz..... she is asking that i send her 1/2 the cost of the so-called missing snake....? just wondering if i should... any advice would be gr8... and if any one has ever sold to or bought from these ppl b4. and know if they are honest ppl... thanx in advance.... MIKE CLARK... SERPENTBOY78@AOL.COM