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| Board of Inquiry® This forum is provided exclusively for the discussion of specific persons or businesses in the herp industry. |
09-16-2011, 12:55 PM
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#1
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reptile express
im doing a trade that has reptile express as our shipper ive been trying to contact them just so i can make sure the transaction goes smooth...has anybody used them lately because i cant get in contact with them at all...
my name is:: kyshawn hays
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09-16-2011, 01:48 PM
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#2
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I've used them quite a few times and they've always been super easy to get a hold of and I've never had any issues with them.
Is this the number your calling? (404) 477-4102
Debbie is normally super easy to get a hold of.
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09-16-2011, 01:53 PM
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#3
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thanks for replying ive made a mistake of the website.... ive been typing reptileexpress.com
instead of reptilesexpress.com i just called debbie and left a message i hear she replies quickly thanks again 
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09-16-2011, 01:58 PM
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#4
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Love Them!!!
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09-16-2011, 02:58 PM
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#5
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You can't beat Debbie for customer service
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09-16-2011, 05:41 PM
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#6
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They are hands down the best. Debbie is top notch.
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09-16-2011, 05:52 PM
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#7
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yep just started using them, super smooth
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09-17-2011, 03:09 AM
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#8
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I switched from shipyourreptiles.com to reptilesexpress.com last year when the contracts with UPS went sour. I think they are a tad cheaper and I have never had a problem with them. Debbie and I chat every now and then and it makes it more than just a strict business transaction. She is the best at customer service all around. I know that she is busy in the morning hours, but does her best to take care of ANY issues pronto.
As a note: for those that have not dealt in reptile shipping, companies like reptiles express are not the 'shipper'. These companies are a third party that discounted labels are purchased from to ship reptiles. Please follow proper procedures for boxing and shipping reptiles. One person not following the shipping guidelines for reptiles makes us all look bad, not just themselves.
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01-27-2012, 10:28 AM
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#9
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Great point Jason, not only does it make us look bad, but if someone doesn't follow the guidelines then it can cause reptilesexpress to lose it's agreement with Fed ex. I love reptiles express and Debbie is top notch for questions and service. Would recommend to everyone.
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04-30-2012, 05:39 AM
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#10
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Quote:
Originally Posted by SuperMorph
I switched from shipyourreptiles.com to reptilesexpress.com last year when the contracts with UPS went sour. I think they are a tad cheaper and I have never had a problem with them. Debbie and I chat every now and then and it makes it more than just a strict business transaction. She is the best at customer service all around. I know that she is busy in the morning hours, but does her best to take care of ANY issues pronto.
As a note: for those that have not dealt in reptile shipping, companies like reptiles express are not the 'shipper'. These companies are a third party that discounted labels are purchased from to ship reptiles. Please follow proper procedures for boxing and shipping reptiles. One person not following the shipping guidelines for reptiles makes us all look bad, not just themselves.
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I hate to necropost but I have been out of the loop for a while. Are people preferring this Fedex account to SYR's UPS account? And what do you mean about the contracts with UPS going sour? Please fill me in or someone PM me a thread about this stuff.
I was a member of SYR two years ago and everyone loved it then.
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reptile express
