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If nothing else... this should illustrate the importance of clear and specific communication. Eighty nine posts into it and people were still looking for clarification about what had been said or offered because... well... someone just can't seem to communicate in written english. Hell, it sounds like the complaining party was even confused about what exactly was being offered as potential compensation simply because they couldn't understand the garbled mess of incomplete thoughts and sentence fragments that had been handed to them as an offer.
Feeding is, unfortunately, a muteable characteristic. It's more like a statement of past behavior and condition than a permanant quality unless the word "guaranteed" is stuck in front of it. It's a condition that can and will change unlike say... gender, genetic color traits or (when looked at over a short period of time) length or weight. Selling a male animal as a female is misrepresentation because the quality can't easily change. Selling an animal as "feeding" isn't the same thing. Now... as I mentioned... stick the word "guaranteed" in front of it and it's a whole new discussion.
And uh... Rick Leverock... in all seriousness, in the future, stay away from the keyboard and let Donna Rigby there communicate with the customers. I don't know if english is your second (or third or fifth) language or if you're dyslexic or just illiterate or what the deal is... but you're barely comprehensible and it's going to lead to more problems like this when people you're dealing with can't understand a damn thing you say... or misunderstand everything because they're filling in the blanks for themselves. It's just bad business to encourage ambiguity.
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