Steps To Become Fedex Certified!!!

ummmm arent they loosing money by refusing residential shipping? It cost more for residential shipping vs commercial

They don't refuse mine, they just add on a fee.

Originally Posted by crotalusadamanteus

They don't refuse mine, they just add on a fee.

Me too they just add an extra 3-4 dollars

Keep in mind that your waivers do NOT cover residential shipping. Although the package will usually be passed through and delivered, it is NOT covered by your signed agreement with FedEx.

I am getting so frustrating.. It's been 2 weeks and a day since my package was tested and approved and I still haven't received the waiver. Is there someone further up the chain at FedEx I could contact? Each time I call to have my account rep contact me, I find myself speaking to someone entirely new and usually without a clue what I'm talking about. I've been redirected twice to the live animal desk and another time told to call the 800 number on my package results and that call went to a very confused gentleman in Memphis. The first two reps I spoke with seemed to know exactly what I was doing and were very helpful. Now that I'm passed the test package phase, I'm hitting a brick wall.

Help?

Have you contacted the legal department (1-901-434-8494)?

Originally Posted by TripleMoonsExotic

Have you contacted the legal department (1-901-434-8494)?

I don't think I have, but I will first thing tomorrow. Thank you!

Do you have the names of the reps you spoke to that were very helpful? If so, you can ask for them to call you back. That's what I did, clung to that rep who knew what was going on and was most helpful.

I received notification that my packaging passed on 5/27, and didn't receive my waiver to sign via email until 6/16 so a little bit of a wait isn't anything I'd freak over just yet. But I'd definitely call and try to get hold of the people who helped you before to make sure you haven't slipped through any cracks.

Originally Posted by MagickalMorphs

Do you have the names of the reps you spoke to that were very helpful? If so, you can ask for them to call you back. That's what I did, clung to that rep who knew what was going on and was most helpful.

I received notification that my packaging passed on 5/27, and didn't receive my waiver to sign via email until 6/16 so a little bit of a wait isn't anything I'd freak over just yet. But I'd definitely call and try to get hold of the people who helped you before to make sure you haven't slipped through any cracks.

I *think* that the name of the first rep I spoke with was Candace Green? She was very helpful and told me she had just helped someone else who was going through the same process earlier that day.

Is there anyone specifically I need to ask for after calling the number you listed?

Err.. the number that TripleMoons listed, oops.