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Shipping Forum for all issues concerning shipping, shipping companies, and anything directly related to moving animals and products via commercial carriers.

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Old 04-08-2004, 10:19 AM   #91
Cheryl Marchek AKA JM
Yes, thats it. Your getting an error from the link because the poster accidently included a comma at the end of the URL. If you remove the comma, it takes you to the fed-ex main page, and then you can link to that form you found on your own.

Good Luck!
 
Old 04-10-2004, 08:43 PM   #92
Nagah11979
I spoke with the rep at 1-800-GOFEDEX and he didn't seem to know what I was talking about according to shipping a test package, and when I told him I wanted to ship live harmless reptiles he thought I was out of my mind.
 
Old 04-10-2004, 09:10 PM   #93
dwedeking
Talk to his boss. Persistence is the name of the game.
 
Old 04-23-2004, 03:12 PM   #94
Winter
Well, I have my supplies ready for shipping (Thanks Scales), my paperwork for the test package all filled out and ready to go, and I have made the phone calls to try to find out if there is anything else I need to do beyond sending the package in.

One thing I have had problems with is that I can't seem to get in touch with anyone that knows anything about this waiver. I've talked to reps and their bosses, and almost every single person I catch on the phone is friendly, but certain that I must have imagined that Fed Ex would even consider shipping live/harmless reptiles.

Anyhow, I was just hoping to send the package in regardless, but I have also run into a wall with trying to figure out whether I am going to be charged or not to send out the test package. I have been told that I would not have to pay anything to have the package shipped to their test facility if I just walk the package in at the local hub and tell them I need it tested, but then I was also told by someone else that I would need to cover the costs of the services rendered. Which is the correct answer in your experiences?

Also, I noticed on the packaging services application that they ask you to describe what products you are shipping. Obviously the package would be put together different if I were shipping a baby Crested gecko, then if I were shipping an adult python. Do I need to ship more than one package showing the few variations in shipping set-ups (i.e. box size, bag versus deli cup, heat packs versus cold packs, etc.)?

While I am writing this, it is crossing my mind that these questions might have obvious answers, but I am worried about doing this the right way. Thanks in advance for any feedback that anyone can provide,

Lauren Rost
 
Old 04-24-2004, 09:38 AM   #95
dwedeking
Most people were getting Fedex to pick up the charges on having the box shipped to the fedex test facility. Some of us just picked up the charges without asking (DOH!!!).

I would put one deli cup in there with a post it note inside stating "This is a live harmless lizard" and then a snake bag with a post it note "This is a live harmless snake". You might want to include a short letter explaining this and why you did it. If you email me a fax number I'll fax you over a copy of our waiver and you can show that to the reps.
 
Old 04-24-2004, 06:33 PM   #96
MarcAntony
My representative originally told me that there was no such waiver, and I needed to call the animal desk. They told me the same thing, they didn't ship live reptiles under any circumstances. I told them I knew better, because I had seen a waiver. This resulted in a telephone call to James Brown in legal. He said that the representative had better learn the process for doing this fast, if he wasn't familiar with it. He then proceeded to tell me that he would contact the representative, who would contact me. This was 3 weeks ago, and since, I have left 2 telephone messages on the representative's voice-mail. I will try again on Monday, and if I don't get any response, I will be calling James Brown again.
I don't know how a national company can be run so half-a**ed and still stay in business. Nobody in the company is familiar with any of their own company's regulations, and calls don't get returned. I'm just glad that I don't have to rely on this slip-shod company to make a living.
In short, I am thoroughly disgusted with this whole process.
 
Old 04-25-2004, 10:26 AM   #97
Winter
First of all, thanks for the help- I really appreciate it.

Quote:
Most people were getting Fedex to pick up the charges on having the box shipped to the fedex test facility. Some of us just picked up the charges without asking (DOH!!!).
Was there a specific way to get the billing information for Fed Ex to cover shipping? I asked several reps and they told me to just send the box in and that it would automatically be covered.. but that is obviously not the case. I told them that I was aware that others having boxes tested were given billing information so that there would be no problems with Fed Ex picking up the tab and it seemed just like another procedure that they did not know anything about.

Quote:
I would put one deli cup in there with a post it note inside stating "This is a live harmless lizard" and then a snake bag with a post it note "This is a live harmless snake". You might want to include a short letter explaining this and why you did it.
That is a great idea and exactly what I am going to do.

Quote:
If you email me a fax number I'll fax you over a copy of our waiver and you can show that to the reps.
Thank you so much.. I will drop you an e-mail shortly.

Lauren Rost
 
Old 05-07-2004, 08:45 PM   #98
INSANE CANES
Waiting about a month now, and still keep getting the run around.

What a f%$#ing joke. Sure glad I didn't pay for my box to get shipped to them.
Is this the kind of service I can expect from them? NO thanks.

Sure glad I am verified from Delta and Continental, because this is a real big joke.

Has anyone actually been verified by Fed X and actually shipped yet?
 
Old 05-27-2004, 12:32 PM   #99
DThomas
I sent my test box last Thursday, on Fed Ex's dime too... Got my waiver today, all good to go. Good job Brian.
 
Old 05-27-2004, 07:24 PM   #100
The Reptile House
fedex

So how are all of you going to get aroud "J" on the contract not shipping to a residential address? They said if I did my packages would be returned and my contract void. SEE fedex reptile contract questions listed here as well, thanks.
 

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