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Go Back   FaunaClassifieds > Reptile & Amphibian - Business Forums > Shipping


Shipping Forum for all issues concerning shipping, shipping companies, and anything directly related to moving animals and products via commercial carriers.

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Old 02-20-2004, 12:16 AM   #11
Brian - Good point

Everything you stated makes alot of sense to me. And Thanks, I hope the makes it OK tomorrow as well.
Old 02-20-2004, 09:47 AM   #12
Joel R
The coincidence factor

I have been using Airborne for about a year now. Now I haven't had any problems while shipping Lizards but once I started sending snakes, hmmmm???.
I have heard a ton of horror stories with Airborne & snakes, but very few, with lizards.
I wonder if they are scanning them, & when they see it's a snake, they treat it in a different manner? Kind of like saying "we'll show them"

With that said,, Have you done the "contract" for shipping live animals? Perhaps that's why Mr. Brown said no animals?

Brian is totally right,, we do need to act professional & treat people professionally. It will only take a few bad apples to screw this up. lol
Also keep in mind, they ship thousands! of things a day & things will be misplaced from time to time & just because ours are live, that doesn't void ours from the mishaps.

Also,,, I do personally know a guy who must save the couple $$ and uses the US postal service. Every single time he has shipped, they have been 2- 3 days LATE! I'm sorry, but that is just not worth the risk to me. Especially when your sending out animals in the $1700. range. lol I would like to see an insurance claim paid in that amount.

Just my 2 cents.
Old 02-20-2004, 12:14 PM   #13
Brian Oakley
You are correct, Joel. THings willbe late form time to time, just the way it goes.
I SWEAR by Delta, but I have had thigs late with them before as well. I shipped out a boa a couple months ago. It was sent Dash, not only did it not make the flight it was supposed to be on, it missed the next one as well. It DID get there the same day, but my customer had to sit at the airport for an additional 3 hours to wait for each flight in case it showed up on one of them. FRUSTRATING? Yes. Does it happen? To ALL carriers!

The answer is, ship it the best way you can. Use the smallest (as mentioned) box you can that will still be safe so the snake is not crammed in there and can still move a bit if it is in a bag. Deli Cups or that style of sup (even if bigger in size) if the best way. You can ship more snakes in a organized manner in a smaller area than one might with the same number of snakes in bags.
Old 02-21-2004, 08:40 AM   #14
Bob Garby
I have been a UPS shipper and have been fairly satisfied with the service provided. However, I am more than willing to switch to Fed Ex if they are actually making an effort to get the reptile business.

One of my first UPS shipments was returned to me with little warning. I was at work and checked the status of my shipment on their website only to see "returned to sender". This was a major hassle as I had to leave work to avoid having the package sit in the sun all day (it was summer). When I received the package I found it was returned due to "no air holes". I use very well insulated boxes and hate the thought of ruining that level of insulation by poking holes through the sides. I know there is enough air in the box to keep a small reptile alive for a week or more. Since they provide no guarantee of live arrival, I want to package the animal in the manner I know offers the most protection.

When you provided a sample box to Fed Ex, did you have holes poked through the walls?

Bob Garby
Old 02-21-2004, 09:00 AM   #15
No holes.
Old 02-21-2004, 09:25 AM   #16
Xtreme Reptiles
Make sure you all read your fed ex contract very closely, You are signing away all your rights to ANY reimbursement from them... Say goodbye to, getting your money back for late packages, Claiming anything that is lost stolen or destroyed even if its insured, and make sure you have your pricing guide set up before you start shippping... We got stuck with over $4,000 in over billing due to lies from our account rep and delays... Just a heads up on the headaches we encountered about 4 months ago during this pioneer period.... Most reps do not know these accounts even exist... Also Be prepared to have your customers demand their money back for shipping even though you will not get it back, cause the customer service 800 # for fed ex will say they give you your money back cause they do not know what is in your contract

Alfredo Veloso
Old 02-21-2004, 10:13 AM   #17
Joel R
Unclear of what happen?

"We got stuck with over $4,000 in over billing due to lies from our account rep and delays"

Alfredo can you please explain this better?

Joel Roberts
Old 02-21-2004, 10:17 AM   #18
Xtreme Reptiles
We were promised a discounted rate due to our obvious volume discount... Wewere approved for the account 30-40 days after we opened it... Once we started shipping our bills started coming in billed at full price, no discount whatso ever... My rep told me she was working hard to get me the best rate and not to worry about it... 1 month went by almost 2 before I went over her head and called her boss... Had my rates the next day but I was SOL to all of the previous bills... WHich is BS but sometime you have let it go as we have no Other option (at the Moment) for shipping...

Alfredo Veloso
Old 02-21-2004, 10:22 AM   #19
Joel R
average cost?

So what is the average? As Airborne is between $35 - $50. What is FedEx?

Also, once you get your rates, do they have all the hidden extras like Airborne?

Old 02-21-2004, 10:23 AM   #20


I am planning on setting up an account with FedEx and had a question.

After you set up an account to ship reptiles are the rates the same ?



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