i called to complain about the kit i received it says it comes with
http://www.floridaherps.com/products/Fe ... n-Kit.html
those items
i receive a little 4x4 box with a tiny cold pack that looks like it wouldent keep a lunchbox cold and the specimen tube
no return postage
no"coupon"
no gloves
and no thermal package box as described
if your going to change a product you cant take payment THAN say oh by the way hes changed it. i received a conformation email and that was all i saw now i call today with no answer and leave a voicemail stating i had no clue what was going on not everyone checks there email(all messages are below) if such changes were made to the product it has to be listed on the site not some email which i dont see here with anything saying the product has changed.
i said that i would be contacting my bank to file a claim for such product it clearly dident come with what the website shows. i get a call and a few emails later from some angry employee who attempted to raise his voice in which i shout back i dont tolerate paying for an item and receiving something different. he than goes on after i say im displeased still yelling about the quality and how its not what is shown to be cursed out loud enough for the entire room to here, followed by a click because he couldent control his child self
here are the emails from today in which they cant have a civil phone conversation so they decide to email obsurd remarks
New Reply to your Order Message
*** This is an automated message, please do not reply ***
Florida Herps has sent you a message about your order.
To view the message and reply, follow the link below:
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Florida Herps
http://www.floridaherps.com/
1.Hi chris
An order you recently placed on our website has had its status changed.
The status of order #926 is now Shipped
Order Details
Order Total: $17.95 USD
Date Placed: 4th Mar 2012
Payment Method: PayPal Express
Shipment Tracking Numbers / Links
9405510200830-ive removed part of tracking for security reasons (Free Shipping)
Click here to view the status of your order
Florida Herps
http://www.floridaherps.com/
2.A package was shipped to you on 03/06/2012 via U.S. Postal Service Priority
Mail to the following address:
Chris Scerati
1005 Pross Road
Lansdale, PA 19446-4226
The following optional services were used: None
The package's Delivery Confirmation ID is 42019446940551020083032
To check the delivery status of your package at any time please visit:
https://www.endicia.com/Status/?PIC=940 ... 0323825150
or the U.S. Postal Service's web-site:
http://www.usps.com/shipping/trackandconfirm.htm
Bill Thompson
Florida Herpetology, Inc.
************************************************** *********************
NOTE:
This e-mail was generated by DYMO Endicia Internet Postage
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at the sender's request. DO NOT CONTACT DYMO Endicia if you have any
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3.-after my phone call was placed my reply to the email below(claim aleady filed i dont tolerate ***** or phony employees saying f*ck you to me )
Good day Sir,
First I just want to thank you for the kind words you left on our voicemail. Very nice.
As explained in the previous email your kit has a MUCH BETTER fully insulated 4x4x4 box to return the sample in and a MUCH BETTER cold pack than our
old ones. Why on Earth you didn’t let Nick explain this to you (yes I listened to your entire phone call). All you needed to do was this:
1. Collect the sample with the nice new fecalizer.
2. Place gel pack and full fecalizer back into the fully insulated box and freeze overnight.
3. Ship to us.
Was that really so hard? Really? I listened to Nick try and tell you this THREE TIMES only to have you interrupt him. If you won’t let me staff speak how can they help? Nick tried several times
to tell you WHY there was no thermo envelope but you just started yelling. Wow.
You can either return the fecalizer and we’ll get that tested for you in 3 hours or we will be HAPPY to refund your money – no need to make childish threats on a voicemail recording, how old are you? Geez… “If
you don’t return my call in 1 hour I will file a claim at the BBB and my bank”? Who the hell talks like that? My 11 yr old wouldn’t even say that kinda crap.
You have a great day,
Dr. William Thompson, D.V.M., D.V.S.
Florida Herpetology, Inc.
3809 Lorraine Road
Lakewood Ranch, FL 34211
(800) 975-5880 – Toll Free - 10am to 6pm EST – Mon-Fri
(866) 261-3820 – 24/7 Toll Free Fax Ordering
(800) 844-5203 – ReptiLabs / Wholesale Accounts / Reptile Rescue
sales@floridaherps.com
www.FloridaHerps.com
www.SuncoastReptiles.com
www.ReptiLabs.com
www.SuncoastReptileRescue.org
Twitter
Facebook
4.Dear chris
If we contact you for more information, please respond within the
timeframe. If you do not respond within the timeframe, the case may be
closed and decided in the seller's favor.
-----------------------------------
Transaction Details
-----------------------------------
Seller's Name: FloridaHerps.com & FloridaAquaria.com
Seller's Email:
info@floridaherps.com
Seller's Transaction ID: 86K997157M9
Transaction Date: Mar 4, 2012
Transaction Amount: -$17.95 USD
Invoice ID: #92
Your Transaction ID: 19P40735M72
Case Number: PP-001-693-47
Buyer's Transaction ID:
Sincerely,
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5.Like I said, I would be happy to refund your money – but I see you already started a PayPal game. Normally we would just credit you without needed to play such a childish game. But now we will dispute it just to make it take longer. Dumbass…
Have a nice day.
6.Forgot to mention this as well… Those older envelopes that leaked are sent/mailed by WEIGHT. The boxes we use now are shipped at a flat rate based on SIZE. This saves our customers about $2 on return postage. Nick never got a chance to tell you that either. Fully insulated boxes is how we live animals and they work WAY better than the old envelopes. Again, we would have love to have the chance to explain all this to you – but we don’t deal with screaming kids on the phone.
* i started screaming after being talked over multiple times and what i said was (your not going to talk over me when im speaking is that clear) he said " yes ill try to be nice to you"
this was the latest email all of these emails were unwarranted and disrespectful
7.Just as we don’t tolerate customers that call us and make immature ***** threats like a punk ***** bitch. You didn’t even let us explain or offer a refund or help. You just called with your ***** attitude and started in with your crap. You are a real great dude… I hope you ***** reptile dies! Enjoy paying 10 times our rate for a test from anyone else. Talk about a complete ***** All you had to do was act like an adult to have everything explained to you. Hell if you would have refraided from being a dick I would have refunded your money and gave you the test results for free. We will do whatever it takes to make our customers happy, and then there are people like yourself that can’t shut his pie hole long enough to me to explain to you a damn thing. I could have even offered you free medication that would take a prescription and vet visit – all for free. All you had to do was not be a dick. Oh well. Enjoy that dying reptile ya got…
police report filed for harassment
as stated earlier i threatened to file a claim in which i did
some notes:
a refund was never offered until his employee cursed me out and hung up
i never cursed him or his company until after being told to go f#ck myself multiple times by some 16 year old
a police report was filed because this is harassment and so beyond unneeded you can say what you please about me i could really care less i wont take it to heart too much but the line was drawn at the latest email
floridaherps
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