Blaze,
Please get with UPS and you can get back to me if you wish. I want to let you know In the meantime I have talked to PayPal regarding the missing merchandise ($525) and they suggested filing a dispute for the cost of missing merchandise to be refunded. So I have as you know as you have declined request for refund for not received merchandise. I did say we were trying to resolve ourselves and in the event we do it will be a non-issue but feel I have to do due diligence. I wish your cooperation in resolving this matter.
Let me start by saying I entered into this transaction in good faith for the purchase of 6 Ball Pythons below: (taken from PayPal)
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Pay Me With PayPal
Hello KELLY CROFFOOT,
blaze garrett would like to be paid using PayPal.
Money Request Details
Amount: $1,225.00 USD
Note: 1.0 adult albino ball python-$525
0.1 07 100% het albino-$50
0.2 adult 100% het albino ball pythons-$100ea
0.1 07 pastel ball python-$200
0.1 07 spider ball python-$250
Live arrival guaranteed. In the event of a death during transit a refund for the snake that died will be given.
No shipping charge
You guaranteed live arrival of these animals. I did not get one of them alive or dead...was not there. I am not making any accusations at you, just stating facts.
I understand that you are having financial issues as you have stated for reasoning why you don't want to refund the $525.00. You have also expressed concerns you may not get refunded from UPS because they may not support your claim due to contents...you noted on the box ("harmless reptiles") so you are stating you can't give a refund on that basis-that you know they will not refund you. Why would you then this shipping method? You have been in the business for a long time...
Furthermore you stated to quote you," I had them require a signature for 2 reasons. 1. In case you were not there they wouldn't leave it out in the sun and 2. if there were any problems you could simply deny the package and it would be shipped back." This statement asserted by you today was placed under an email you copied and pasted into your reply in PayPal...as seen on PayPal today. You did not state anything like that to me during the transaction and on the PayPal request from which I paid from as shown above so I am uncertain what you mean....
Below is taken from said PayPal resolution reply you posted.
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From Seller - blaze garrett
8/18/2009 17:15 PDT
I personally find this situation rather suspect giving the circumstances. This is a losing situation on my end and unfortunately I am not is a position to be giving any money away (or an albino for that matter). You can proceed how ever you want.
From Seller - blaze garrett
8/18/2009 17:19 PDT
I had them require a signature for 2 reasons. 1. In case you were not there they wouldn't leave it out in the sun and 2. if there were any problems you could simply deny the package and it would be shipped back.
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You attempt to say above in your reasoning I could simply deny the package...it is not simple. First, I thought somehow you forgot to include the Albino, although it is hard to believe...I was to give you benefit of doubt...Next, box was now opened and no longer packed up. No reason to refuse the shipment...notified you A.S.A.P. Like I said I trusted you and thought you must have forgotten...Driver was informed while still here that shipment was incomplete and noted it to his log. You had all of my $1225 that I sent you through PayPal already. I did the right thing here. Besides the snakes may not have been returned back to you in the same manner and may have perished on the return...why would you suggest refusing shipment.
The other issues I had with our dealings: The other snakes are under represented weights in the ads and our communications. I will feed them and they will be fine I suspect. Their form looks triangular in my opinion. You forgot to add in the HET female on the first invoice you sent and I had to correct you there. You said you forgot and resent. You corrected that. I am not going to dispute this now as to weights issue and will keep the specimens I received.... but indeed I did not receive the one of them, the Albino Male that we paid for ($525). Imagine my dismay to find out the Albino was not in the box.
I do not know what happened to the snake, whether it was shipped or not, lost in transit, etc. I have no way of knowing except that it was not in the box with the others nor was what you claimed to have put it in-a pillow case. I assumed you forgot to include it so I accepted what we paid for that came and placed a call to you A.S.A.P.
The UPS driver noted before he left the shipment was incomplete. It is documented. I talked to UPS and they suggested you needed to contact them to ask for Proof of Delivery which would note the incomplete shipment, and to file a damage claim which takes care of merchandise not received, removed during shipment, etc. I could not start this claim on your behalf. I informed you what they said and you said you would do so in an email. You also asked me if I told them if they were snakes.
After speaking with colleagues in the reptile business who share my position, I have developed my thoughts and what should be rightfully done in this matter.
What you should do is pursue your claim with UPS, and see what becomes of that for you. If you insured for value as I would think you should have done, it is my understanding you will be reimbursed. I did not receive the merchandise as noted by UPS as incomplete, which should support your claim. I would like to be refunded for the Albino Male for $525.00 or you may replace it if you would like with similar specimen if necessary. I would prefer the refund at this time. I do not have any other suggestions for you or know how else to satisfactorily resolve this in good faith.
Please contact me at your earliest moment.
Kelly Croffoot
----- Original Message -----
From: Blaze Garrett
To: Kelly Croffoot
Sent: Tuesday, August 18, 2009 4:19 PM
Subject: Re: Re:
I will contact UPS and see what we can do. Did you tell them they were snakes?
--- On Tue, 8/18/09, Kelly Croffoot wrote:
From: Kelly Croffoot
Subject: Re: Re:
To: "Blaze Garrett"
Cc: "Anna Croffoot" <kelslady@comcast..net>
Date: Tuesday, August 18, 2009, 6:57 PM
Blaze,
OK. The packing tape was on the box seal top and bottom. I am not accusing just stating the facts. I have no way of know what was shipped. So will you be contacting UPS as they asked, filing the Damage Claim (which takes care of these type of issues_missing contents, etc.)? This is what UPS says needs to happen now. It will give proof you have asked for as to missing content and monetary issues resolved through insurance on shipment.
I have never had such a thing happen before...let's work toward a resolution. What are your thoughts on going forward from where we are?
Thanks,
Kelly Croffoot
----- Original Message -----
From: Blaze Garrett
To: Kelly Croffoot
Sent: Tuesday, August 18, 2009 3:31 PM
Subject: Re: Re:
I am 100% sure. I even went as far as to go out and buy white packing tape that read FRAGILE HANDLE WITH CARE.
--- On Tue, 8/18/09, Kelly Croffoot wrote:
From: Kelly Croffoot
Subject: Re: Re:
To: "Blaze Garrett"
Cc: "Anna Croffoot" <kelslady@comcast.net>
Date: Tuesday, August 18, 2009, 6:03 PM
Blaze,
UPS asks that the shipper start what they termed as a damage report based on the tracking number...1Z4404E32493317823 and to also request the Proof of Delivery which will provide you with missing contents from driver comment. Representative says this will be in the system when driver returns and uploads his data.
Are you sure you put in the box? It doesn't look tampered with. Please get back to me on this.
Kelly Croffoot
----- Original Message -----
From: Blaze Garrett
To: Kelly Croffoot
Sent: Tuesday, August 18, 2009 1:49 PM
Subject: Re: Re:
Just as I thought. I have checked and he was shipped out with the rest of them. I'm not sure what's going on here and what you're trying to pull but this is ridiculous. Now, you told me that the driver for UPS witnessed you opening the package and take each individual snake out and made a note stating that there were only 5 snakes and no albino. Please get me proof of this (a written statement from the driver would be sufficient). We can take it from there.
I would prefer to be contacted over email so I can document everything that is being stated with this situation.
Blaze Garrett
--- On Tue, 8/18/09, Kelly Croffoot wrote:
From: Kelly Croffoot
Subject: Re: Re:
To: "Blaze Garrett"
Cc, "Anna Croffoot" <kelslady@comcast.net>
Date: Tuesday, August 18, 2009, 4:09 PM
Blaze,
I have sent over an email upon opening the shipment...as I stated the Albino male was not included. I have left you a message on your phone. I need you to contact me A.S.A.P.
There are other issues to discuss...
Regards,
Kelly Croffoot
----- Original Message -----
From: Blaze Garrett
To: Kelly Croffoot
Sent: Monday, August 17, 2009 6:59 PM
Subject: Re: Re:
I shipped them out today.
Tracking number is 1Z4404E32493317823
Shoot me over an email tomorrow just letting me know they're OK.
A signature is required.
Thanks
Blaze Garrett
--- On Mon, 8/17/09, Kelly Croffootwrote:
From: Kelly Croffoot
Subject: Re: Re:
To: "Blaze Garrett"
Date: Monday, August 17, 2009, 7:31 PM
Blaze,
What is status?
Kelly
----- Original Message -----
From: Blaze Garrett
To: Kelly Croffoot
Sent: Thursday, August 13, 2009 6:15 PM
Subject: Re: Re:
The pastel came from Steve Townsend (I don't know if he was the one that produced her).
The spider I got from the Daytona show but I can't remember who the seller was
Thanks
Blaze Garrett
--- On Thu, 8/13/09, Kelly Croffoot wrote:
From: Kelly Croffoot
Subject: Re: Re:
To: "Blaze Garrett"
Cc:
Date: Thursday, August 13, 2009, 8:43 PM
OK. Right on...Did you get my note regarding the other HET for Albino not in description of sale? If you want to add it in and resend I will get you paid when Anna gets back. She went out on an overnight hospice deal and will be in here at 8 with our laptop she left at work.
Thanks for the weights on the two snakes. If you have more info on all of them, where you got them from, when, etc. any info for my records would be greatly appreciated.
Thanks again,
Kelly
----- Original Message -----
From: Blaze Garrett
To:
Sent: Thursday, August 13, 2009 5:30 PM
Subject: Re:
Just letting you know I found my book of info
spider was 857 grams
pastel was 774 grams
This was on June 22 2009.
Thanks
Blaze Garrett
--- On Wed, 8/12/09, wrote:
From:
Subject: Re:
To: "Blaze Garrett"
Date: Wednesday, August 12, 2009, 10:49 PM
I am just getting out of work now. I can't see pics from my handheld. Let me net with you tomorrow at a reasonable hour to go over the other snakes and details. So don't worry about shipping till Monday...probably best anyhow.. I had a nightmare regarding shipping on a Friday ill tell you about later. Let me know when you get in tomorrow or call me. . Kelly
Sent from my BlackBerry wireless handheld.
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From: Blaze Garrett
Date: Wed, 12 Aug 2009 17:07:56 -0700 (PDT)
To:
Subject: Re:
Also if you're wanting them shipped out tomorrow I need to know soon so I can prepare for shipping. I also need to know what your willing to pay for the spider and pastel (if your still interested in them).
Thanks
Blaze Garrett
--- On Wed, 8/12/09,wrote:
From:
Subject: Re:
To: "Blaze Garrett"
Date: Wednesday, August 12, 2009, 5:50 PM
If we get you paid tonight PayPal can you ship tomorrow so we will receive Friday? Let me know. Runnin now. Talk later
Sent from my BlackBerry wireless handheld.
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From: Blaze Garrett
Date: Wed, 12 Aug 2009 14:30:41 -0700 (PDT)
To: Kelly Croffoot
Subject: Re:
Give me a call. I have a male pastel but I don't want to sell my 07 male spider. I do accept PayPal.
Thanks
Blaze Garrett
--- On Wed, 8/12/09, Kelly Croffootwrote:
From: Kelly Croffoot
Subject: Re:
To: "Blaze Garrett"
Cc: "Anna Croffoot" <kelslady@comcast.net>
Date: Wednesday, August 12, 2009, 12:28 PM
Interested in 07 Females-spider and pastel...Do you have 07 male spider or ?
Do you have a PayPal acct.?
Kelly
----- Original Message -----
From: Blaze Garrett
To: Kelly Croffoot
Sent: Wednesday, August 12, 2009 2:13 AM
Subject: Re:
Just go to the pythons link on the left.
http://s161.photobucket.com/albums/t224/Blazgblazga/
Thanks
Blaze Garrett
--- On Wed, 8/12/09, Kelly Croffoot wrote:
From: Kelly Croffoot
Subject:
To:
Date: Wednesday, August 12, 2009, 4:06 AM
Blaze,
I am unable to get Photobucket link to work...can you check it out...
Kelly Croffoot