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| Board of Inquiry® This forum is provided exclusively for the discussion of specific persons or businesses in the herp industry. |
09-24-2007, 12:08 PM
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#1
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GOOD GUY Keith M. Northrop ChameleonCounters
I purchased a pair of Panamint Rattlesnake CB06 (Crotalus mitchelli stephensi) from Keith the other day. As always I asked him to send pictures of his male and females. Keith was very patient and professional well I made up my mind.
Today I get a call from Keith telling me he has good news and bad news.
He tells me the male I wanted was actually a female. (I'm thinking, oh great!)The good news he gave me the 2nd male I had chosen plus gave me the female I picked out for free. So now I will be getting 1.2 Panamint Rattlesnake CB06 (Crotalus mitchelli stephensi)
He caught me off guard when he told me that. I wasn't sure why he gave me a snake for free and didn't just make me pick out another snake. WOW! I have told him I feel weird getting something for free and can I pay him for it or offer can I offer anything for it. He told me not to worry about it. WOW AGAIN! Of course I hope I can return the favor one day but he also got a repeat customer in the future!
Totally unexpected and very much appreciated Keith! GREAT CUSTOMER SERVICE!
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09-24-2007, 01:03 PM
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#2
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As I reread my above post, let me clarify...
I had 2 males picked out but ended up going with the male that turned out to be a female. Keith matched up the pair with my second choice male that I almost went with originally. The female that he thought and told me was a male he gave to me for free.
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09-24-2007, 01:28 PM
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#3
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Good for you Scott.
Keith is quite a character but has exceptional snakes and is a great vendor also.
Randal Berry
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09-25-2007, 11:41 AM
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#4
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Keith Northrop good guy
I have had many dealings with Keith and have also recieved exceptional service and animals from him 
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