Is there some different requirements for shipping tortoises vs say geckos??

Before I complain (again) about packaging and shipment from yet another supplier of tortoises is there some different requirements for shipping them? Received 2 baby torts from well known supplier. Torts were shipped via Fed-ex overnight in a "if it fits it ships small size USPS box that was cute and turned inside out and then covered with brown tape (you could still see the writing through the tape). It has a single hole in the back side of the box. inside the if it fits it ships box was a second box just a tiny bit smaller that was thin like a cracker box except it was all brown. It had 4 holes sorta punched down both of the long sides. It is also taped shut. Inside that box was a single kitchen paper towel sheet and my 2 baby tortoises. That's it. In addition to the label on the top of the external box the words "live harmless reptile" in fat black pen that is barely readable. No where are the words "this side up". Am I expecting too much? I sent email to shipper saying "you use insulated reptile shipping boxes and approved containers, right?" and explained I was embarrassed to ask but had had a bad experience recently. I missed that he ignored answering me and instead used his business name in the next email to me which as I said I missed he didn't actually answer and was lulled into a sense of security by his obvious professionalism I mean he's has a website (I'm dumb). Torts arrived almost an hour late. Driver was totally unaware it was a live shipment and was all apologies. Input please

I would also be upset if I received my tortoises with such poor packing. When I ship my baby Russian tortoises I use a special insulated box. Each baby is put in a small plastic container which has holes punched in it. I put moist shredded paper towels in the container to cushion the baby from being slammed around. I then put packing paper around the container so it does not move around. I punch four holes in the shipping box and through the styrofoam. I also put a label on each side of the box which reads LIVE BABY TORTOISE.