Glades Herp Farm Inc

I bought a Hermann Tortoise from Glades Herp Farm Inc on Tuesday 9/27/11. I made a payment through paypal and sent them an email right away to coordinate the shipping on Wednesday for Thursday’s delivery and asked them if they are able to send me a healthy, good looking tortoise. Robroy sent me an email that we’re good to go. They will ship it out on Wednesday night.


I emailed and called Robroy for the fed ex tracking #, but no response. I emailed a total of 3 emails asking for the tracking #, and finally he responded on Thursday. He said that he is traveling, so he’ll let his staff know to contact me. I have not heard from them so I called their office again. They finally picked up and told me they did not have my order shipped.

I decided I should just ask for a refund since their customer service was terrible. The guy I spoke to said he’ll make it work for me. He’ll pick out a healthy tortoise and also send me pictures of the animal I’ll be receiving. I agreed and said yes. So I told him please ship it Thursday for Friday’s delivery.

On Thursday, I sent emails requesting for the tracking # but no response again. I emailed them for the 3rd time and finally received an email with the tracking # on Friday morning.

I received the package at 10:10am and opened it right away. When I took the tortoise out, his right eye is infected. His right eye was swollen. I contacted Robroy and his team regarding this issue. I did not receive any response, nor phone calls from them. I sent a total of 4 emails. I don’t know what to do now. I would like them to either exchange the tortoise, or issue me a refund. Can I please get some suggestions?

Thanks!

E-mails. Pictures of the animal.

Do you have any pictures of the animals? Emails between you and Glades? Any proof that you have will always help you out more in this situation.

I had difficulties in the past dealing with Robroy via email - I would suggest calling Glades, explaining the problem, and asking for an exchange (or refund, whichever you prefer)

<table style="width:auto;"><tr><td><a href="https://picasaweb.google.com/lh/photo/BvDs5qF1eliMBE6bC4UUnw?feat=embedwebsite"><img src="https://lh3.googleusercontent.com/-PD7UunjAPNQ/ToeDcWwON4I/AAAAAAAAADc/5o5nXqyQsIU/s144/IMG_1212.JPG" height="108" width="144" /></a></td></tr><tr><td style="font-family:arial,sans-serif; font-size:11px; text-align:right">From <a href="https://picasaweb.google.com/117483497406429533092/October12011?authuser=0&feat=embedwebsite">October 1, 2011</a></td></tr></table>
<table style="width:auto;"><tr><td><a href="https://picasaweb.google.com/lh/photo/vrbJSQpjYoTRrMxr4J7Yzw?feat=embedwebsite"><img src="https://lh5.googleusercontent.com/-yelYvwcAROc/ToeExDhFcbI/AAAAAAAAADk/kG6SzPVSOSA/s144/IMG_1213.JPG" height="108" width="144" /></a></td></tr><tr><td style="font-family:arial,sans-serif; font-size:11px; text-align:right">From <a href="https://picasaweb.google.com/117483497406429533092/October12011?authuser=0&feat=embedwebsite">October 1, 2011</a></td></tr></table>
<table style="width:auto;"><tr><td><a href="https://picasaweb.google.com/lh/photo/oM9L7qCJCgTb7bcVpr-_Sw?feat=embedwebsite"><img src="https://lh6.googleusercontent.com/-LjtwsC2a-aQ/ToeDevYQ-wI/AAAAAAAAADg/0xQH8SbZ7T8/s144/IMG_1228.JPG" height="108" width="144" /></a></td></tr><tr><td style="font-family:arial,sans-serif; font-size:11px; text-align:right">From <a href="https://picasaweb.google.com/117483497406429533092/October12011?authuser=0&feat=embedwebsite">October 1, 2011</a></td></tr></table>
<table style="width:auto;"><tr><td><a href="https://picasaweb.google.com/lh/photo/yX-7Vh_D4BsS6xEfeau5QA?feat=embedwebsite"><img src="https://lh3.googleusercontent.com/-YUMyW0tD3yo/ToeDbzZs9XI/AAAAAAAAADY/xFkGrHUjxkY/s144/IMG_1233.JPG" height="108" width="144" /></a></td></tr><tr><td style="font-family:arial,sans-serif; font-size:11px; text-align:right">From <a href="https://picasaweb.google.com/117483497406429533092/October12011?authuser=0&feat=embedwebsite">October 1, 2011</a></td></tr></table>

Here are some pictures I just took. You can clearly see the difference between the left and right eye.

Links to the pictures:

https://lh6.googleusercontent.com/-9...0/IMG_1210.JPG

https://lh5.googleusercontent.com/-y...0/IMG_1213.JPG

https://lh6.googleusercontent.com/-L...0/IMG_1228.JPG

https://lh3.googleusercontent.com/-Y...0/IMG_1233.JPG

From the pics that I gathered from that, it does look pretty bad. I am sure they would have noticed that before sending it out to you and if they didn't well then.....

I hope you get this situation resolved.

Try posting your story here:
A message board connected to their "reality" show...
http://community.discovery.com/eve/f.../f/93719415801

There's not much traffic, but it may get someone's attention...

A real 5 and 10 cent operation. The worst customer service imaginable.They just cannot seem to get there act together even when prepaid.. JERRY

You would think with all their publicity and them being in the spotligt, they would be ontop of their game and have an excellent customer service team. I think that it just shows they really dont care, or they are sooo busy that they cannot put together an excellent staff.