Underground Reptiles Stay away!!

I recently made a purchase from Underground Reptiles for a male and 2 female panther geckos. On their website it showed that they were available but I got a call saying the females were out of stock. I asked if they can get more and they said in a week so I waited for them.
I get the geckos a week later. The females at the time look female but are small and very skinny. One female never eats and dies a week later. The other is doing great and growing fast but thats the problem. As it grew a hemipenal bulge grew with it. So the 2 females I waited for, one is dead and one is now a male. That leaves me with 2 males when I ordered one male and 2 females.
I didnt have pictures of the dead gecko so I did not ask for anything for it but for the gecko they sexed wrong I wanted a replacement.

Their response was I should have told them immediately! No way to tell immediately if the gecko is small and has no bulge yet.
I was offered a replacement female ONLY IF I MAKE ANOTHER PURCHASE FROM THEM. I dont need anything that they sell right now and even if I did there's no way I would give them more of my money if they cant take care of a $20 problem.
I should have checked the BOI before the purchase but hopefully this will help someone else if they're thinking about buying from them.
Emails will come soon
Thanks, Mel Fasano

Here is a copy of the receipt they sent.

Underground Reptiles
To Me Sep 9
Underground Reptiles
Thank you for your order
Your order has been received and is now being processed. Your order details are shown below for your reference:
Order: #10022
Product Quantity Price
Juvenile Panther Gecko
sex: Male 1 $19.99
Juvenile Panther Gecko
sex: Female 2 $39.98
Cart Subtotal: $59.97
Shipping: $39.00 via FedEx Priority Overnight
Order Total: $98.97
Payment Method: PayPal
Delivery Date: Wednesday, September 10, 2014
Customer details
Email: melcricket@yahoo.com
Tel: 256-468-0527
Billing address
Melanie Fasano

Shipping address
Melanie Fasano

Thank you for your order
Underground Reptiles
undergroundreptiles.com
954-428-8005
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Email asking if they got the geckos in. they didnt ship out that day like they said.
Underground Reptiles
To Me Sep 16
Hi Melanie, we have them and they are scheduled to ship out today for delivery tomorrow for you.

-Drew


Underground Reptiles
Phone: 954-428-8005
Web: http://undergroundreptiles.com
Facebook: https://www.facebook.com/undergroundreptiles
Twitter: https://twitter.com/ugreptiles
YouTube: https://www.youtube.com//UNDERGROUNDREPTILES

On Mon, Sep 15, 2014 at 1:53 AM, Melanie Fasano <melcricket@yahoo.com> wrote:
Subject: order Message: Hi just checking to see if you were able to get the pictus geckos for order #10022.
Thanks This email has been sent by Melanie Fasano (email. melcricket@yahoo.com phone. %phone%).
http://undergroundreptiles.com/contact/



Me
To Underground Reptiles Sep 17
Do you have a tracking number? Fedex came today but didnt have the geckos


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Underground Reptiles
To Me Sep 17
Hi Melanie, I apologize but we did not get the order out yesterday. It is scheduled for today for delivery tomorrow.

-Drew


Me
To Underground Reptiles Sep 17
Thanks tomorrow is fine


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Underground Reptiles
To Me Sep 17
OK, we are sending it out today for delivery tomorrow.

-Drew


Underground Reptiles
Phone: 954-428-8005
Web: http://undergroundreptiles.com
Facebook: https://www.facebook.com/undergroundreptiles
Twitter: https://twitter.com/ugreptiles
YouTube: https://www.youtube.com//UNDERGROUNDREPTILES

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Me
To Underground Reptiles Oct 8 at 10:39 AM
I ordered 1 male and 2 female Panther geckos. Waited a week for more girls because there were none available. Both girls were very skinny when they arrived. One of the girls is now a boy, I dont know about the other possible girl, it never ate and died.


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On Wednesday, September 17, 2014 4:30 PM, Underground Reptiles <info@undergroundreptiles.com> wrote:


OK, we are sending it out today for delivery tomorrow.

-Drew


Underground Reptiles
Phone: 954-428-8005
Web: http://undergroundreptiles.com
Facebook: https://www.facebook.com/undergroundreptiles
Twitter: https://twitter.com/ugreptiles
YouTube: https://www.youtube.com//UNDERGROUNDREPTILES


On Wed, Oct 8, 2014 at 10:39 AM, Melanie Fasano <melcricket@yahoo.com> wrote:
I ordered 1 male and 2 female Panther geckos. Waited a week for more girls because there were none available. Both girls were very skinny when they arrived. One of the girls is now a boy, I dont know about the other possible girl, it never ate and died.


On Wednesday, October 8, 2014 12:09 PM, Underground Reptiles <info@undergroundreptiles.com> wrote:


Please send me a picture of the deceased animal and your setup. I do apologize about this. Why did you not contact us immediately in reference to the condition of these animals?


Underground Reptiles
Phone: 954-428-8005
Web: http://undergroundreptiles.com
Facebook: https://www.facebook.com/undergroundreptiles
Twitter: https://twitter.com/ugreptiles
YouTube: https://www.youtube.com//UNDERGROUNDREPTILES


On Wed, Oct 8, 2014 at 1:19 PM, Melanie Fasano <melcricket@yahoo.com> wrote:
I did not contact right away because I was told they were being sent to you. So shipping to you then right to me, they would be under weight with the days they were shipped. I didnt think much of it. The girl died weeks ago and I thought I had one more girl so I considered her a loss, I was still ok with having a pair. I know its not a husbandry issue. I've had 10 years experience working with and breeding geckos and 3 years with Panthers. They are misted twice a day. Warm hide and a cool hide. Offered appropriate sized roaches, crickets and mealworms. Paper towels changed every week.
What I'm upset with is the other one that is still living that was sexed wrong and leaves me with no girls and 2 boys(one that I bought and one that was suppose to be a girl) that are useless without a girl.
I'm not asking for anything from the dead gecko. I couldnt tell for sure if it was a boy or girl at her size an condition when I checked. I would just like to have a 100% definate girl.

Attatched are pictures of the setup and pictures of the bulge the other girl is growing.



On Wednesday, October 8, 2014 3:05 PM, Underground Reptiles <info@undergroundreptiles.com> wrote:


Melanie,

Without contacting us immediately there is not much I can do. I would be happy to credit you for one in full which you can use toward your next order or toward getting another panther on your next order. Thank you.

Ryan B.


Underground Reptiles
Phone: 954-428-8005
Web: http://undergroundreptiles.com
Facebook: https://www.facebook.com/undergroundreptiles
Twitter: https://twitter.com/ugreptiles
YouTube: https://www.youtube.com//UNDERGROUNDREPTILES


On Wed, Oct 8, 2014 at 5:03 PM, Melanie Fasano <melcricket@yahoo.com> wrote:
Really?? How can I contact you immediately about a gecko YOU missexed when it was too small to sex when I got it It just now started growing a bulge.And I conatcted you as soon as I saw the sexing mistake. I bought a male and 2 FEMALES. You sent 2 males and another one that could have been male or female. So why would I have to make another order before you fix YOUR mistake?? Why would I ever want to order again if you wont fix a $20 mistake unless I spend more money with you.
So how exactly can you not do anything about misrepresenting the male I have? All I asked for was a female to replace the male you, Underground Reptiles, missexed.
I should not have to make another purchase to have your mistake fixed.


On Thursday, October 9, 2014 12:18 PM, Underground Reptiles <info@undergroundreptiles.com> wrote:


If an animal is misexed or as you say to young to sex, or sick, or misrepresented we must be notified that day. We cannot wait two weeks to be notified. A lot can happen in two weeks. I don't even have a way to confirm the one that died was not a female. I have no way to confirm that the animals in question were ours. However if we are notified that day we can confirm these things. I am sure you would never do something like that but there are a lot of people who do. I also am still willing to replce the one that died with any sex of your choosing as a courtesy but will do so on your next order. I apologize again and do not want you to be unsatified, but please try to see it from my perspective. Thank you.

Ryan B.


Underground Reptiles
Phone: 954-428-8005
Web: http://undergroundreptiles.com
Facebook: https://www.facebook.com/undergroundreptiles
Twitter: https://twitter.com/ugreptiles
YouTube: https://www.youtube.com//UNDERGROUNDREPTILES


Me
To Underground Reptiles Today at 1:05 PM
There is no way i could have told you the day it was delivered because there was no bulge at that time. It was your fault on the sexing. I was told you were out of stock on the females so I asked if you would get more in and you told me in a week you would have females. It came in looking like it could be a female but it was still small. I sent pictures of the one still living to show it has a bulge. The dead gecko is not even in the picture, I did not ask for a replacement for him/her. I only asked for a replacement on the gecko I know you missexed and is still living. It was your mistake and I should not have to make another order to get what I already paid for. It doesnt matter if it was that day or a year from now, a female should still be a female.

I know you dont care as I have seen the many other posts but I will let the BOI know not to do business with you.

Melanie Fasano

Hi Mel,
Can you post proof of your conversations with Underground Reptiles?
Also have they been informed of this thread?

They were informed in my last email to them that I will be posting on the BOI. Email proof posted above.

Looks like we posted at the same time, sorry about that.

PayPal isn't likely to be much help because the transaction involves animals and you did get shipped a package.

If your PayPal payment is linked to a credit card and not your bank account you can attempt to get a refund via your credit card company.

I believe it was through my debit card.

Melanie, sorry you had to learn the hard way that under ground is a shady business that should be avoided.

They will BS you about their TOS, etc, etc trying to wear you down so you will just give up.

Don't give up the good fight.

Originally Posted by Killer Dragons

Melanie, sorry you had to learn the hard way that under ground is a shady business that should be avoided.

They will BS you about their TOS, etc, etc trying to wear you down so you will just give up.

Don't give up the good fight.

If someone reads this and it saves them the trouble of buying from them I will consider that a win.
I read their other bad guy threads so I'm not expecting them to do the right thing. If I can keep someone else from going through the trouble of buying from them I will consider that a win.

Originally Posted by mfasano

I believe it was through my debit card.

Your bank may help. Can't hurt to ask.