Hi all. I am here not really to bash anyone, but I am looking for advice on what I should be doing. And, I did do my homework (I think?) and have some 'evidence' to share so that I don't seem like a random troll.
Long story short, I was at Repticon the 27th of last month in Valley Forge, PA with my mom (I am 19.). I purchased a baby male veiled chameleon from Reptile Kingdom after speaking with the vendors (I don't think the man was Allen and there was a woman there too as well as a young girl maybe 10 or 11).. I purchased the cage and supplies and we left shortly after.. We were just crossing over the Walt Whitman Bridge back into Jersey and my mom looked down to check on the cham and he was freaking out and flipped on to his side and died a few minutes later.. it was the middle of the afternoon and anyone in the area can understand when I say there was no way I was getting back to Repticon from NJ in I-76 traffic before the vendors would be packed up and gone.
Well, I tried called 3 times that day and left two messages.. Allen never called back so I emailed the next day the email address I found on the website.
Allen replied back saying sorry etc etc don't normally guarantee anything with them but he would "
replace him with a new one". Okay, so I emailed back right after... (i think I forgot to include the reply in the email) but then he just never answered me back... so I called 3/2 to see what was up... as you can see from the fact the call was 2 minutes long he quickly got me off the phone and said he would be available that weekend for an exchange and he said he would call me on 3/6 at the latest. Never heard from him... emailed again 3/8 to see what the hell was going on, he replied back that day and I quickly answered back I'd be available whenever.
Never heard from him again.
So, what would everyone here suggest?
http://farm6.static.flickr.com/5179/...59af5d8c_o.jpg
^ emails
http://farm6.static.flickr.com/5020/...6264e86e_o.jpg
^calls
http://farm6.static.flickr.com/5291/...15e9f168_b.jpg
^receipt
http://farm6.static.flickr.com/5060/...fd03c137_b.jpg
^receipt, card & other receipts from supplies I bought for the cham
http://farm6.static.flickr.com/5298/...f19b4459_b.jpg
^cham & business card I got from vendor
http://farm6.static.flickr.com/5099/...51fa3635_b.jpg
^timestamp I did for good measure.
It's not that the chameleon was terribly expensive, but that really isn't the point. I was promised a return and now he just forgot about me or doesn't care. Bad customer service in my opinion.. Also I spent all the money at the show to get the reptarium, lights, etc blah blah blah... so just the principal is I'm mildly annoyed with the situation and would very much appreciate some advice
Thanks,
Kathryn
(oh and yes, I always kind of talk entirely too formal for no reason lol
)