---------- Forwarded message ----------
From: Toni Stephens <myminskins@gmail.com>
Date: Fri, Apr 3, 2009 at 7:08 PM
Subject: Re: Fwd: letter
To: Debbie Prince <info@thegeckoprince.com>
I never said I was happy . I told you the 1st day the snake had a problem .I sent you an email as soon as I got home from fed ex before I left for my DR appt out of town and told you they arrived alive and seemingly ok except the caramel was too limp . I said that I would update later when I got home which I did with email and phone calls..telling you she was flipping over and her eyes didnt look right . While I may have said the animal was beautiful I never told you it was without problems... ever ..i was crying when I called you that evening and you know it ..The reason the animal has been out of your possession is because you refused to take it back and kept telling me it would snap out of the condition it was in .. As for the husbandry the snake has been kept at the vet as we could not bring it into our home with our other snakes per advice of the vet .
For you to say you refuse to take the snake back because we have provided poor husbandry is ridiculous . You have refused from the beginning to take the animal back and have shown no interest whatsoever in what was wrong with the animal . It seems poor husbandry on your part to buy and resale animals without proper QT and then shipping a sick animal or shipping in a box the way you sent her which was a USED box.too small and improporly packed .Then not to even attempt to make things right from day one and not caring that your collection may have IBD is beyond poor husbandry .
Because of your obvious poor husbandry and poor customer service and uncaring attitude and lack of concern not only for customer satifaction but also indifference as to the possible health concerns this should raise for your own collection and custumers we cannot accept another animal from you .You can sell the animal and send a refund .
Toni
On Fri, Apr 3, 2009 at 4:21 PM, Debbie Prince <info@thegeckoprince.com> wrote:
Toni,
Per the terms of my website, I guarantee live delivery. Per your email dated 2/19/09, you received live animals and stated that you were happy with them. I am willing to go beyond those terms and replace the animal with one of equal value in the interest of customer satisfaction. Because the animal has been out of my care for six weeks and I cannot be sure of the husbandry provided, I cannot accept the animal back, nor can I offer a refund.
Debbie
--- On Fri, 4/3/09, Toni Stephens <myminskins@gmail.com> wrote:
From: Toni Stephens <myminskins@gmail.com>
Subject: Re: Fwd: letter
To: "Debbie Prince" <info@thegeckoprince.com>
Date: Friday, April 3, 2009, 8:26 AM
Due to the circumstances of this last transaction and condition of the animal we do not want another animal but would like a refund.This animal is not only beautiful but has a great deal of outcrossing behind it from a breeder I trust . Even he does not have one like her .
We really cannot risk endangering our collection again as per vet advice .This has also been very hard on my daughter and me emotionally and still is as we are burdened with the sick snake . Our vet costs are already around $200 . To find out if the snake has IBD the cost will jump up to $300 additionally .
Thanks,
Toni .
On Thu, Apr 2, 2009 at 2:34 PM, Debbie Prince <info@thegeckoprince.com> wrote:
Toni,
I received your letter, thanks for sending it. As per my previous email, I am willing to replace the caramel with a snake of equal value as soon as I have one to offer.
Thanks,
Debbie
--- On Thu, 4/2/09, Toni Stephens <myminskins@gmail.com> wrote:
From: Toni Stephens <myminskins@gmail.com>
Subject: Fwd: letter
To: "Debbie Prince" <info@thegeckoprince.com>
Date: Thursday, April 2, 2009, 11:06 AM
Debbie,
Want to make sure you got this letter from the vet and we look fw to hearing from you soon .
Thanks,
Toni
---------- Forwarded message ----------
From: <Kaacjmsgk@aol.com>
Date: Wed, Apr 1, 2009 at 7:01 AM
Subject: letter
To:
myminskins@gmail.com