Urban Albino guarantee/worthless

Call the fedex place and see if they have video of you opening the box in the store. Most store fronts have cameras in todays age. If they do have the video I am sure they will let you copy it to prove you opened that box in the store and found a dead snake.

This is a picture of the snake that I chose. If anybody ends up with this snake in their collection PLEASE post here. This would clear my name of any wrong doing. If this in fact was Mr. Castillo's mix up and he makes this right with me I will be the first one to stand up and apologize for any hurt feelings, and all will be forgiven. I completely understand that people make mistakes, it is how they resolve their mistakes if indeed this was just a picture error. However their is the possibility that he sent me a snake that was dead before it was put into the box. I would also like to congratulate the person who does acquire that snake for acquiring such a beautiful snake.

Originally Posted by Chrisw

Call the fedex place and see if they have video of you opening the box in the store. Most store fronts have cameras in todays age. If they do have the video I am sure they will let you copy it to prove you opened that box in the store and found a dead snake.

Thank you for pointing this out to me I wouldn't have thought of this I will be going down to the Fed Ex terminal tomorrow.

Hello,

When my wife was taking pictures for me I was trying out two different backgrounds to see what looked better the black or the white background for my Pieds. The pictures that are saved on her camera is PiedM8 (black BG) & PiedM8 (White BG). I didn't even realize myself they were the same snake until now. I could not locate a picture of PiedM10 either it was never taken or deleted by mistake when re-taking pictures or deleting out of focus pictures etc; I really don’t know. Since there is no picture saved as Pied10 my wife’s and it was mislabeled on my computer when I made the ad on Kingsnake.com I will take full responsibility. I think because the pied is dead and stretched out it makes him look so much bigger.

Again, it was a mistake we are all human. Truly in my eye’s I thought I was right but since I don’t have a picture of PiedM10 I will take the blame. Mr. & Mrs. Paszkievz I apologize for my mistake.

I feel this was a good tread for me because this shows my customer’s and any future customer that I’m there before and after the purchase and I do make things right and take care of my customers.

Again, it was not on purpose it was a mistake on my part. I will issue the refund through PayPal.

Shawn,
Please post that your received the refund. Again, I apologize and I glad we were able to resolve this issue.

Michael Castillo
www.UrbanAlbino.com

Originally Posted by PoohMac

Again, it was not on purpose it was a mistake on my part. I will issue the refund through PayPal.

Shawn,
Please post that your received the refund. Again, I apologize and I glad we were able to resolve this issue.

Michael Castillo
www.UrbanAlbino.com

That's very big of you. How we handle our mistakes says alot about out us. I look forward to seeing confirmation of the received refund.

Dead shipments happen. It is sad, unfortunate, and tragic, but not always anybodys fault... it's living up to your live arrival guarantee that counts. My hat's off to you on your resolution.

Originally Posted by sandnmyteeth2

However their is the possibility that he sent me a snake that was dead before it was put into the box.

Judging by the inside of the deli cup, whether it's regurge, feces, or both, it seems pretty clear that the snake was alive when put into the cup.

Originally Posted by PoohMac

I will issue the refund through PayPal.

Way to be Michael.

I just received a phone call from Mr. Castillo he said that there was indeed a mixup with his photos and has agreed to refund my money. I will write a detailed apology letter for taking this this far. After the money is in my account and I get some sleep. I would like to thank everybody that helped point out any details on the photos. I would like to apologize now for any smart ass allegations that I have made towards Michael Castillo. Thanks for the support good or bad, Shawn

I'm not really sure you have much of anything to apologize for. Seems to me that you were accused of trying to defraud the seller out of a refund he didn't think you deserved. Taking it this far is likely the only reason you're getting your refund. The BOI is here for a reason, and in this instance I believe it did it's job.

So sad such a beauty of an animal die , but it is great to see a responsible seller man up and correct there mistakes.