This post is quite ridiculous, as everyone seems confused. Even more so, I think it was unnecessary and very pre-mature to post a "Bad Guy" thread when he was given little to no opportunity to resolve the situation at hand.
From my opinion, Ed's customer service may not have been perfect, but it has been fine thus far. The OP wanted a snake for this breeding season right away, as she mentioned many times, and Ed shipped it as asked. And yes, although Ed is very much responsible for shipping this snake in the current terrible New Jersey weather, the OP is EQUALLY as responsible. Claiming ignorance and "not knowing better" is insufficient, and would not hold up in court or anywhere else - it seems to be an attempt to remove all blame from herself with the snake's illness.
He did not conceal that the snakes were feeding on live, and the risks of intestinal parasites when feeding live are not an unknown fact, and therefore cannot be pushed back on Ed either.
Ed's responses were timely, in my opinion on 12/30 she sent a response claiming frustration with FedEx, not Ed. The next e-mail from the OP to Ed was sent on 1/9, and Ed had responded somewhere in the middle, showing concerns asking her to let her know if there were any problems.
In the OP's e-mail on the 14th, it was suddenly Ed's fault, no longer FedEx's or anyone else's. This is were the OP all of a sudden learned about possible shipping errors in shipping live animals and is saying that they must of occurred without proof or even being sure herself. Sounds like she was told about the BOI, jumped up on here, read some things about Ed and panicked, becoming no longer friendly in her e-mails. Between this OP'S e-mail on the 14th and her next on the 16th, Ed DID respond stating he would work something out. By the 17th, she had already resolved to go the BOI.
Also yes, a female is worth MUCH more than a male. But it is still not what the OP wanted. So here are Ed's quoted words, taking responsibility, and offering to fix the problem:
Somewhere between 1/14 and 1/16:
Quote:
Originally Posted by rusticreptiles
I will exchange the BP if indeed it was missexed. if you deciede to keep it after you are finished treating it we can work something out. internal parasites can be introduced to a Bp many ways including feeding rodents.fecal exams are a regular precaution when keeping and recieving new snakes. keep me posted Ed
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1/18
Quote:
Originally Posted by Ed Clark
If I did not sex either of the ball pythons correctly I sincerely apologize for that and will replace the miss sexed BP with the correct sex and refund any shipping costs involved.
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Confirming the Terms on 1/18:
Quote:
Originally Posted by Ed Clark
Sexing.
While I strive to be 100% accurate on sexing thats not always the case. I will guarantee correct sexing for 30 days after you recieve it. If there is a sexing mistake that is brought to my attention within 30 days I will replace the missexed animal.
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1/18:
Quote:
Originally Posted by Ed Clark
All I need is the snake that the sex is questioned be sent back to me, then I send a replacement and refund the shipping charges to me and I will pay the return shipping charges to her.
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In my opinion, this shouldn't have made it to the BOI, until the parties could have discussed a resolution, and the seller given a chance to rectify the situation. Expecting another brand new male for FREE is a strecth. If you are not happy with the snake, you send it back for a replacement, or work out a discount/deal on the snake you want, or get a partial refund so you can by the snake you want.
So everyone doesn't jump on my case because of my location (I do live in the same state as Ed), he does however, live on the opposite side of it. I want to make it clear that I was not coerced to respond on this thread, nor have I spoke to Ed in a very very long time. I have done business with Ed in the past (July 2007). I had a very positive experience - I bought a Ball Python from him in complete health, no intestinal parasites, sexed correctly, doing well now and eating fanastic as always, filled out papers in regards to New Jersey laws/permits on reptiles, and he even put up with me on a payment mistake on MY part.
This is just my only experience with Ed, and I cannot speak for any other bad experiences with him for anyone else. I do, however, think it is a shame that another "Bad Guy" thread is up about him - and this one I do not feel is deserved.
I do hope the OP gets compensated for the snake she wanted, and all parties benefit and are happy. Good luck!!