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I wish you luck, like I said and that email shows, you are not alone in the same problems.
Some times the credit card compamies come back and say the amount was for an item and you received that item, anything after it is civil. Many sellers count on that. That is not a reflection on the merit of your claim. But I have also seen them reverse charges on a sale that was not as presented, with the willingness of the buyer to return what was purchased, and you have already stated that was not a problem.
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