Nicholas P. Heistan CNH Reptiles

Originally Posted by Elaine Elking

There are additional conversations in PayPal, Including one that says we are not in noncompliance for non shipment which is what Shaun told Paypal was the reason for canceling the transaction! He did this 2 hours after the last payment that was made in the middle of the night (per pay pa)l. His Before Nick had a chance to respond, Shaun filed a dispute. Nick told Shaun numerous times that he needed to check the computer. This is all going on at 6am Sunday while Nick was out.

You say you're the Financing Officer; YOU HANDLE IT! Then get with Nicholas so you can both get things figured out.

Originally Posted by Elaine Elking

Yes they were both vulgar and that is not very professional.

Doesn't matter how the customer comes across, seller should maintain his composure. If not, don't be in business with the public.

Originally Posted by Elaine Elking

Shaun continued to badger Nick after he had told him NUMEROUS times to wait until he got back home. Additionally, the funds were locked in Paypal per dispute because Shaun kept escalating the claim. He was never charged or asked to pay additional fees. Nick told Shaun there were unexplained fees in his paypal and since he was on a mobile he could not see what they were. Just because Shaun claimed he had made the four payments, Nick still had a right to check the account.

I call total on this! The screen shots PROVE Shaun was told that it wasn't Nicholas' responsibility to pay the fees!! Just because you keep saying he wasn't, doesn't make it so. Nicholas himself said that to Shaun, so will you stop saying that he didn't say that?!

Yes, Nicholas had a right to check the account, but wait! You're the Financial Officer, shouldn't you have checked the account and told him, "Hey, you got paid, there are these fees..." so on and so forth... Or does that not fall under your responsibilities as a Financing Officer?

Originally Posted by Elaine Elking

The paypal posts said that Nick was not in noncompliance for non-shipment and that Fed Ex has rules regarding shipment of live animals, they have to go overnight. Shaun was offered the option to have the snake shipped on Monday for Tuesday delivery and he refused.

I would have as well after being told that it was my responsibility to pay the SELLERS fees with paypal.

Originally Posted by Elaine Elking

Shaun got his refund that Monday for the $140 and we held the non refundable deposit. because He backed out of transaction, not because he was asked to pay more but because he refused shipment

Again, you bring this up, when it is proven that he was told it was not Nicholas' responsibility to pay the fees (SCREEN SHOTS) He backed out because Nicholas told him it wasn't the full payment due to fees being taken out. So Nicholas upped the price AFTERWARDS and that is NOT Shaun's fault so he had every right to back out.

Originally Posted by Elaine Elking

once paypal was checked for all payments made. Pay Pal agreed that Nick should not have to refund the $35 and if Shaun would have had the decency to just wait a few hours on a Sunday morning, he would have had the whole thing cleared up then. We have not waited for 9 days as some one suggested.

Read the screen shots, it shows that there was no communication from October 25th to November 3rd, (and since I feel you need the help: Post #41.)

Originally Posted by Elaine Elking

Shaun just wont let it go that he backed out of a deal and is doing all in his power to try and make Nick look like the bad guy. Yes all the conversations could be posted on here but the matter should have been between Nick, Shaun and Paypal. Shaun is airing the laundry, showing only the screenshots that make him look good. And he has proven that even if he would have received his refund, he would continue to badmouth Nick. I posted the email to Shaun because it seems that most want to say "poor Shaun" without knowing the whole story.

They aren't emails, they're posts. But I appreciate you coming and showing that you were aware that all this was going on, and you were condoning it. Gives everyone a great perspective of you and Nicholas.

Again, have a nice day.

To be clear, Shaun's last payment was made very late Saturday night and at 3am (per Paypal) Shaun filed claim that he did not get his shipment. . Nick was out in a field hunting on Sunday am and was not on Facebook to see Shaun's messages, so he was not ignoring him. Had Shaun said he had a change of heart or he couldn't afford the snake, this would not have even gone this far. Whatever his reason, he appears to have been trying to find a way to get the deposit back by blaming Nick.
Also there were additional transactions on Nick's Paypal that were not Shaun's, so it is only fair to allow Nick to check and see who's was there and see if Shaun's were actually made. (Again, Nick was not able to see all on mobile device)
Shaun thought it was okay to take 4 weeks to pay but he made ultimatums that Nick had to refund his money in 4 hours or else. (He stated Nick had until 10am to refund $150 and to keep the $25 for wasting Nick's time.) And at that time he had already made a dispute claim to Paypal so Nick couldn't have refunded anyways.

Originally Posted by Elaine Elking

To be clear, Shaun's last payment was made very late Saturday night and at 3am (per Paypal) Shaun filed claim that he did not get his shipment. . Nick was out in a field hunting on Sunday am and was not on Facebook to see Shaun's messages, so he was not ignoring him. Had Shaun said he had a change of heart or he couldn't afford the snake, this would not have even gone this far. Whatever his reason, he appears to have been trying to find a way to get the deposit back by blaming Nick.
Also there were additional transactions on Nick's Paypal that were not Shaun's, so it is only fair to allow Nick to check and see who's was there and see if Shaun's were actually made. (Again, Nick was not able to see all on mobile device)
Shaun thought it was okay to take 4 weeks to pay but he made ultimatums that Nick had to refund his money in 4 hours or else. (He stated Nick had until 10am to refund $150 and to keep the $25 for wasting Nick's time.) And at that time he had already made a dispute claim to Paypal so Nick couldn't have refunded anyways.

I could have sworn you said you used paypal often. When you request a refund through paypal, it freezes the money. You can either message the buyer through the resolution center or refund the money through the resolution center. He could have refunded everything and not sent a single message.

He was talking to me that day, no matter how early i sent it, he acknowledged that he received it and responded to my other messages... Why is your go to defense that I hounded him for it while he was out on a lake and couldn't respond??

Originally Posted by pwebyd90

out on a lake and couldn't respond??

This company has a Financial Officer. If the CEO chooses to be unavailable, it is his responsibility to arrange for someone else to handle the business. Fishing is not a good excuse for lack of customer service.

ok. I am going to remove myself from the conversation . I am posting edited images given to me from Mr. Jones.

images 5-8

Images 9 and 10

Two other people have these conversations. So they can tell you that is what I got.

Non-receipt - Claim - #PP-004-273-405-026
DisputeThe buyer and seller have 20 days to communicate directly to resolve an issue with this transaction. All disputed funds are held until the issue is resolved. If both parties can't agree to a solution, either party can escalate this to a PayPal claim.
EscalationThe buyer or seller asks PayPal to review the case and decide the outcome. We make every effort to resolve the claim within 30 days and restore funds to the rightful owner.
Requiring your actionPayPal requests more information from the seller to resolve the issue. If the seller doesn't respond within 10 days, we close the case and restore funds to the rightful owner.
Awaiting other party's responsePayPal requests more information from the buyer to resolve the issue. If the buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner.
Being reviewed by PayPalWe review the information the buyer and seller have provided. We try to reach a final decision quickly, but complex cases may take longer and require additional information from the buyer or seller.
ClosedThis claim or case has been closed. A closed dispute cannot be reopened or escalated to a PayPal claim.
Disputed Amount:
$35.00 USD
Status
After careful consideration, we're unable to decide this claim in your favor at this time.

Supporting documents
Files (0)
You haven't submitted any files.
Faxes (0)
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Notes to PayPal (1)
Notes to PayPal
Date Sent Subject
Oct 25, 2015 Deposit
View dispute comments

DisputeThe buyer and seller have 20 days to communicate directly to resolve an issue with this transaction. All disputed funds are held until the issue is resolved. If both parties can't agree to a solution, either party can escalate this to a PayPal claim.
EscalationThe buyer or seller asks PayPal to review the case and decide the outcome. We make every effort to resolve the claim within 30 days and restore funds to the rightful owner.
Requiring your actionPayPal requests more information from the seller to resolve the issue. If the seller doesn't respond within 10 days, we close the case and restore funds to the rightful owner.
Awaiting other party's responsePayPal requests more information from the buyer to resolve the issue. If the buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner.
Being reviewed by PayPalWe review the information the buyer and seller have provided. We try to reach a final decision quickly, but complex cases may take longer and require additional information from the buyer or seller.
ClosedThis claim or case has been closed. A closed dispute cannot be reopened or escalated to a PayPal claim.
Disputed Amount:
$35.00 USD
Status
After careful consideration, we're unable to decide this claim in your favor at this time.

Supporting documents
Files (0)
You haven't submitted any files.
Faxes (0)
You haven't submitted any faxes.
Notes to PayPal (1)
Notes to PayPal
Date Sent Subject
Oct 25, 2015 Deposit
View dispute comments

10/25/2015 15:40 PDT - PayPal: Buyer escalated this dispute to a Claim.
10/25/2015 15:40 PDT - Buyer: The seller said he cannot issue a refund until the funds are cleared by paypal, so told me to escalate the case. We have been communicating on facebook messenger and he has agreed to issue me a refund for the payments.
10/25/2015 11:13 PDT - Buyer: I said "since you have not yet shipped the item" meaning since you havent shipped it yet, i would just like to cancel my order.. not cancelling because you havent shipped... Since the status of my order is still pending shipment, I cant return the item... so I just asked for a refund instead... tricky wording, sorry for the confusion.
10/25/2015 11:11 PDT - Buyer: Ok, im not sure why youre ignoring the fact that the reason I am cancelling the order is because you wanted to add on the paypal fees to my total.. I had to select a reason to dispute the charges, and the only one that applied is "have not received my item" Send my refund please.
10/25/2015 07:06 PDT - Seller: The arrangement was to ship reptile AFTER full payment received. Part of payment was for a 20% Non refundable deposit. First payment (deposit of $35) was made Oct 7th. Second partial payment $75 was made Oct 17th. The balance was not made until October 24th, in two payments. You are claiming that you want refund for non-shipment only a few hours later. All live reptiles must be sent via Fed Ex overnight. A payment made after hours is not considered made until the next day. Shipment can go out Monday for overnight deliver on Tuesday. We are not in noncompliance with agreement. If you wish to cancel transaction, please advise. However the $35 non refundable deposit will be kept.

Just an observation based on the SS posted - the OP (buyer) could have been a little more patient and given the seller some time to review and respond before wanting to cancel the transaction.