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Dr. Alan Po ([email protected]) - BAD GUY DO NOT SELL TO HIM

buywholefrogs

buywholefrogs

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Hello,
I never thought I would have to post on here until I had a recent situation w/ Dr. Alan Po (Alexandroff Progrebnoj) of Staten Island, NY. Earlier this month, Alan Po inquired about a group of RETF from me - after exchanging a few e-mails he decided he wanted to purchase a group of 15 baby frogs. I sent him the invoice and he paid on 7/3. Of course that was the Thursday before Independence Day so I was not able to ship. I informed Alan that I would ship them on Monday 7/7 for Tuesday 7/8 delivery. By the time I was ready to ship on Monday I realized that I ran out of cold packs and I told him that I would send them on Tuesday, which I did. When I e-mailed Alan the tracking number, I apparently made a typo and he wasn't able to find the information. As soon as I got home from work I gave him the correct tracking number and checked the status and found that it was delivered and signed for on 7/9.

Later that evening, he informed me that he did not get the package and he wanted an immediate refund as he wished to cancel his order. I informed him that I will not give him a refund, I shipped the frogs and they were signed for. I requested proof of signature and found that it was delivered to his next door neighbor. I e-mailed him the proof of signature where it showed the address where it was at and informed him that he should pick up the package as it seems like he was not there to sign for the package so it was left with the neighbor.

Alan became extremely upset stating that he gave no one permission to ship to anyone other than him and he wanted a refund. I informed him that he will not get a refund, I shipped it to the correct address and it was delivered to and signed for by his neighbor. I didn't hear from him afterwards so I assumed that he picked it up - especially since they are frogs and they needed to be set up ASAP.

On 7/15 I recieved notification from PayPal that he filed a chargeback with his credit card company and I immediately provided them with the tracking information. I e-mailed Alan Po about this and he stated that he wished to cancel the transaction since he did not get the frogs and they were sent to an address that he did not give permission for them to be sent to. Apparently he had no care about the frogs and I am not sure if he is even speaking the truth because when I asked him if he thought about the safety of the frogs he did not answer, he just continued to send e-mails trying to insult me and insisting he was right in the whole situation. It was honestly very hard to understand every word that was typed in his responses to me as his native language is Russian and his English is extremely broken. He stated that he sent the package back, and I should have gotten it by now, and that he didn't get delivery notification until 7/18 which I doubt because the only thing that was on the tracking page was that it was delivered on 7/9. At this point it is my loss, and I am sure that the credit card company will give him his money back.

I just want to warn everyone not to deal with this person, as he obviously does not understand how to communicate clearly, and he does not care about the safety of the animals.

Thanks
Deb Salgado
 
correction

His correct full name is Aleksey Pogrebnoj-Alexandroff if it matters

thanks
Deborah
 
Deb

Has he sent any tracking info that proves he sent the package back?
I agree that I would not deal with him; especially since the fact that the neighbor signing for the package had nothing to do with you.
 
Hello Lucille,

Thanks for your response. He did not provide any tracking information about sending the frogs back - he simply stated that I should have gotten them by now, and he just finally got delivery notification on 7-18 which I doubt because they were delivered on 7-9.

Deb Salgado
 
His e-mail mentioning that he sent the package back to you is a clear indication that he actually is or was in possesion of it. He is a scammer. It is common practice in neighborhoods all around the US that one neighbor signs for a package for another neighbor. Keep up the fight. Don't let the scumbag take your money that easy. Next time send the animals with a "signature Required" and pass on the cost.

Good luck

Manuel Hernandez
 
Thank you Manny,

I did actually send the package with a signature required and I'm disputing the claim with PayPal, and I also reported this to IC3, but I'm really not sure if they'll do anything about it. I know that this is complete fraud but I'm at a loss, I really don't know what else to do.
My boyfriend is completely convinced that this person is no stranger to scamming people because he knew that going through PayPal would be useless... especially since I shipped to a confirmed address and provided them the proof. This guy completely bypassed PayPal and went straight to his Credit Card Company.

Deb Salgado
 
I would let him know of the existence of this thread. I also would email him with a request for a tracking number of the return shipment just for the record.
 
Here is the most recent response from "Dr. Po". It's hard to understand what he's saying here but I get the gist of it.

)))))))))))))))))))))) Cool !!! )))))))))))))))))))) So?! ))) Very cool.)) I like it!!! It's very-very remarkable and fine! Did you received the parcel? I am very glad to all that you wish to make and do concerning me and concerning the occurred incident with the order, fault to which there were personally you and the post workers who have delivered that parcel at the wrong door! All your actions will add attention to my very ingenious person and those problems whom is a lot in the United States and especially among some civil servants who, in turn, very negligently concern the duties. Communicating with you, I have understood for a long time: you the communist and are similar little bit rested fool whom I am not. The city of New York - not your small village where all relatives and each other know. I am individual and I respect the property rights of others. I will never interfere in another's house and in another's private life and I will not to ask anybody anything. Remember once and for all: I'm not the communist and categorically against intervention during a private life of any person! I see: you have nothing to object me and you understand I am right. You therefore and cling to English language.)))) But I'm not the Englishman and not British subject - English for me is not the native language. Also, it's all means: I have to have 50% of discount for conversations and communication.))) If you have not understood something and do not understand such as I - only your problems. Who has not understood will ask again. I am not obliged to write and speak English perfectly well. However I will notice: who is the citizen, went US school, communicates in English since the childhood and wishes to do business in America is obliged to understand others, and especially those people which badly speaking and have terrible accent. You the seller, instead of I sell to you something. You wish to earn from selling. So, you write me any nonsense and threats but that will change nothing. I had inform you the ascertaining fact of USPS service and about 1st Delivery Notice for the parcel at 07/18/2008. Oh! Still more; I sent to you the answer from USPS on my complaint where is told "frogs are forbidden for delivery by post service". If all has been made by you in-time as it was promised and without your oversights, all to be it would be fine. You know nothing about the package because the tracking number not inform you all of the truth you need. I am very sorry but I received delivery notice of Express Mail # EH142912876US only 07/18/2008 1st time and can not accept et any more. Also, I received the letter from USPS office about my complain. Once again, again and again, you are a liar, and as the stupid, and as a communist and a thief and I no longer wish to communicate with you long-long time ago. ))))))))) And also, "Petland" have for sale the adult frogs for the same price as you sale -- not for a baby. Go to store, buy 1 or 2 or 3 and 'no problema' -- no delivery, no e-mails, no any problems.

Do not take offence and give to kiss you on a cheek - I am not guilty.
You have the thousands of the frogs - I haven't.
I am very sorry agan,
Al
 
buywholefrogs said:
Here is the most recent response from "Dr. Po". It's hard to understand what he's saying here but I get the gist of it.

)))))))))))))))))))))) Cool !!! )))))))))))))))))))) So?! ))) Very cool.)) I like it!!! It's very-very remarkable and fine! Did you received the parcel? I am very glad to all that you wish to make and do concerning me and concerning the occurred incident with the order, fault to which there were personally you and the post workers who have delivered that parcel at the wrong door! All your actions will add attention to my very ingenious person and those problems whom is a lot in the United States and especially among some civil servants who, in turn, very negligently concern the duties. Communicating with you, I have understood for a long time: you the communist and are similar little bit rested fool whom I am not. The city of New York - not your small village where all relatives and each other know. I am individual and I respect the property rights of others. I will never interfere in another's house and in another's private life and I will not to ask anybody anything. Remember once and for all: I'm not the communist and categorically against intervention during a private life of any person! I see: you have nothing to object me and you understand I am right. You therefore and cling to English language.)))) But I'm not the Englishman and not British subject - English for me is not the native language. Also, it's all means: I have to have 50% of discount for conversations and communication.))) If you have not understood something and do not understand such as I - only your problems. Who has not understood will ask again. I am not obliged to write and speak English perfectly well. However I will notice: who is the citizen, went US school, communicates in English since the childhood and wishes to do business in America is obliged to understand others, and especially those people which badly speaking and have terrible accent. You the seller, instead of I sell to you something. You wish to earn from selling. So, you write me any nonsense and threats but that will change nothing. I had inform you the ascertaining fact of USPS service and about 1st Delivery Notice for the parcel at 07/18/2008. Oh! Still more; I sent to you the answer from USPS on my complaint where is told "frogs are forbidden for delivery by post service". If all has been made by you in-time as it was promised and without your oversights, all to be it would be fine. You know nothing about the package because the tracking number not inform you all of the truth you need. I am very sorry but I received delivery notice of Express Mail # EH142912876US only 07/18/2008 1st time and can not accept et any more. Also, I received the letter from USPS office about my complain. Once again, again and again, you are a liar, and as the stupid, and as a communist and a thief and I no longer wish to communicate with you long-long time ago. ))))))))) And also, "Petland" have for sale the adult frogs for the same price as you sale -- not for a baby. Go to store, buy 1 or 2 or 3 and 'no problema' -- no delivery, no e-mails, no any problems.

Do not take offence and give to kiss you on a cheek - I am not guilty.
You have the thousands of the frogs - I haven't.
I am very sorry agan,
Al
Click to expand...

I'm not going to even try and decipher that mess. If this is an example of how he communicated with you in his e-mails before the deal I think I would have just passed on even selling to him.
 
He is not as clueless as he wants to make out, he has a very good grasp of how to file complaints and how credit card chargebacks work. I would not let my guard down not even for a minute.
 
actually, his previous communications were short, stating that he simply wanted the frogs after I gave him the information that he needed - even though it was in very broken English it was clear what he wanted.
A lot of my customers just want the frogs and that is all - so I didn't think he would be any different. I've communicated with plenty of people who don't speak fluent English, and have never had any issues. It wasn't until I responded to his chargeback that he started sending these crazy drawn out e-mails.

Deb Salgado
 
Do you know which credit card he used? Wait until you know for sure he has taken action with them, and then they should get a copy of this thread.
 
lucille said:
He is not as clueless as he wants to make out, he has a very good grasp of how to file complaints and how credit card chargebacks work. I would not let my guard down not even for a minute.
Click to expand...

Oh yes, I believe he is a lot smarter than he wants me to believe. I don't wish to communicate with him any longer, but he still insists that the package was sent back to me.

Deb Salgado
 
buywholefrogs said:
Oh yes, I believe he is a lot smarter than he wants me to believe. I don't wish to communicate with him any longer, but he still insists that the package was sent back to me.

Deb Salgado
Click to expand...


From what I understand, you have not been charged back yet. And you said you did email him with a request for a tracking number.
I would not respond to him at all any more unless he is sending credible information, or unless you get third party info like a chargeback.
At this point, he has provided not proof and could be lying about everything in an attempt to buffalo you into a refund.
Just sit tight and wait for real information.
 
Lucille, thanks for the info. I don't want to communicate with him further, and I am continuing to sit tight. I spoke w/ a PayPal rep who states that the cc company can take up to 75 days to make their decision. In the meanwhile I wanted to warn anyone else who would be solicited by him.

Also- if I wasn't there to sign for it and the neighbor did... of course I would be wrong! This is a person who thinks he is right no matter what argument is given to prove he is not.


I appreciate all of the feedback.

Deb Salgado
 
On this business of the chargeback

As a general rule, the credit card that was used to make the purchase was payable to Paypal and not the seller. So once this person agreed to use that service to pay you, he basically gave up his right to deal with the credit card company directly . There maybe some situations that involve fraud where the credit card company comes into the picture, but its basically between Paypal the buyer and the seller.

What I dont understand is why the postal delivery was given to a neighbor in the first place. Usually its one of 2 choices. Signature required or No Signature required. If the person is not there to accept delivery , a notice is left. From my understanding if NO Signature required is checked off , then the post office may under their discretion leave the box with someone else as is the case here. But under what circumstances was the box left?

Also, dont deal with this person any longer and keep your information between Paypal and yourself. Lets see if his bank wants to get involved, and who the chargeback ends up against you or Paypal. That will be your starting point.
 
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