REPTILE CITY

James Tyler Logan-So i got a savanna monitor yesterday around 2 pm, he was non responsive when i got him out of the box, but he was still alive, i try to feed him, but he wouldnt eat, so i put him in his new tank, where i come home to find him died!! www.reptilecity.com is where i ordered it from, and they said there was nothing they could do about it. They have some really really unbeatable prizes and good comments from other buyers, thats what lead me to order from there. But please let me inform all you guys thats thinking about buyng from there, you have been warrend, i just dont want the same thing to happen to you as it did to me.
Thank you
~Tyler.

Are you having a necropsy done on him?

We never said this; “and they said there was nothing they could do about it”



We never got a chance to even reply to your emails that came in at 1:14am & 5:08am this morning



We will issue you a full refund



Thanks,

Felton Willis





James Tyler Logan-So i got a savanna monitor yesterday around 2 pm, he was non responsive when i got him out of the box, but he was still alive, i try to feed him, but he wouldnt eat, so i put him in his new tank, where i come home to find him died!! www.reptilecity.com is where i ordered it from, and they said there was nothing they could do about it. They have some really really unbeatable prizes and good comments from other buyers, thats what lead me to order from there. But please let me inform all you guys thats thinking about buyng from there, you have been warrend, i just dont want the same thing to happen to you as it did to me.
Thank you
~Tyler.

James, I understand you're upset about your new monitor arriving in bad condition and dying, but you've got to give the seller a chance to make things right before blasting them in a permanent thread on the BOI.

I am wondering why the monitor didn't arrive until 2PM. Did Fed Ex run late? Or was it not scheduled for an Overnight Priority delivery? Just wondering, especially considering how hot it's been lately.

Originally Posted by Matt2979

James, I understand you're upset about your new monitor arriving in bad condition and dying, but you've got to give the seller a chance to make things right before blasting them in a permanent thread on the BOI.

I am wondering why the monitor didn't arrive until 2PM. Did Fed Ex run late? Or was it not scheduled for an Overnight Priority delivery? Just wondering, especially considering how hot it's been lately.

I have to agree with the above. Also a question that comes to mind is what did you try to feed, and why? Putting food in with a non-responsive animal, especially if it was live food is not good!

Originally Posted by FWillis

We never said this; “and they said there was nothing they could do about it”



We never got a chance to even reply to your emails that came in at 1:14am & 5:08am this morning



We will issue you a full refund



Thanks,

Felton Willis





James Tyler Logan-So i got a savanna monitor yesterday around 2 pm, he was non responsive when i got him out of the box, but he was still alive, i try to feed him, but he wouldnt eat, so i put him in his new tank, where i come home to find him died!! www.reptilecity.com is where i ordered it from, and they said there was nothing they could do about it. They have some really really unbeatable prizes and good comments from other buyers, thats what lead me to order from there. But please let me inform all you guys thats thinking about buyng from there, you have been warrend, i just dont want the same thing to happen to you as it did to me.
Thank you
~Tyler.

If it's true that you just now got a chance to respond, I hope you ask for proof of death before issuing refund! Again if true, OP, Why would you post this and not give Felton a chance to rectify it? Did you think they were a 24/7 business?

Originally Posted by Matt2979

I am wondering why the monitor didn't arrive until 2PM. Did Fed Ex run late? Or was it not scheduled for an Overnight Priority delivery? Just wondering, especially considering how hot it's been lately.

Just my two cent's on this, when I was shipping snakes to remote areas of TN and KY, FedEx said they can arrive late, somewhere around 2pm I think. Not sure if he is in a "remote" area, but I will try to find that info.

I don't know if it applied in this case, but for informational purposes:

FedEx Priority Overnight®: next-business-day morning

Service Details
Delivery Times Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays. Check transit times.

http://www.fedex.com/us/service-guid...roup=toggle-c2

Originally Posted by Focal X

Just my two cent's on this, when I was shipping snakes to remote areas of TN and KY, FedEx said they can arrive late, somewhere around 2pm I think. Not sure if he is in a "remote" area, but I will try to find that info.

As of the census[2] of 2000, there were 358 people, 141 households, and 102 families residing in the city.

Looks to be out of the way.

Originally Posted by Focal X

Just my two cent's on this, when I was shipping snakes to remote areas of TN and KY, FedEx said they can arrive late, somewhere around 2pm I think. Not sure if he is in a "remote" area, but I will try to find that info.

Originally Posted by JColt

As of the census[2] of 2000, there were 358 people, 141 households, and 102 families residing in the city.

Looks to be out of the way.

Ah...I wasn't even thinking of that. Still had a bad experience stuck in my head when someone saved (literally) like $3 to ship to me by 3PM the next day, instead of 1030 (also in the Summer!). Nevertheless, it sounds like the seller is taking care of this problem. Hope to hear an update soon!