Jodi Aherns ~ Poor Business ethics and poor shipping methods!! AVOID

Is a refund in order since the leos were shipped W/O a cool pack in 95 degree weather


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justcage said:
There was actually no carrier delay???? They were on the truck as normal but yes all is well.. Jodi is doing the right thing
Well now we have some contradictory info.
Jodi L Aherns said:
When i sent the geckos i checked his weather and it said 90 for a high.And the geckos were to be to Matt in the AM,UPS had some weather delays so Matt picked them up at the UPS hub.
Who wants to post a screen shot of the UPS tracking info?
 
While I agree that you should get a refund, I disagree with you that the geckos are too thin. Based on the fact that their bands were still fading to spots, those leos weren't very old. Young leos always look "gangly" due to the fact that they are growing "long" at such a high rate at that age they don't have time to store fat and "fill out" yet, especially in the tails.
 
The geckos were only 5 weeks old,so they will look thin.I ship geckos this age all the time.When things happen like this i need to site back and think it out befor i type.Again Matt i am very sorry.I would like to make this up to you.I will call you on Monday with idea i have.
 
There is no underlying conspericy here Jim, SORRY!! The weather in KY held them up but they arrived at the terminal as they normally would.. I had called UPS to get them to find the package and hold it for me at the terminal but they told me it was already on the truck and Shelia(i know them personally) said it was on Ricks(driver) manifest and was on the way to me... The delay was in their tracking system did not affect the delivery....
ups.jpg
 
Jodi L Aherns said:
The geckos were only 5 weeks old,so they will look thin.I ship geckos this age all the time.When things happen like this i need to site back and think it out befor i type.Again Matt i am very sorry.I would like to make this up to you.I will call you on Monday with idea i have.

No worries, I will wait for your call.. It will have to Tuesday though we will be closed on Monday for the holiday. Thnk you for being honest Jodi!!! But next time dont be so stubborn..lol
 
justcage said:
I tried to work it out in emails and he would not have it..
I was always under the impression that Jodi preferred to maintain contact through the phone rather than e-mail. This is just based on how he advertises his contact info and how his best reviews are from people who worked out the deals with him over the phone. A lot of people can talk better than they can type. Maybe a phone call or two could have resolved things more efficiently. I'm not trying to argue with anyone here, but I just wanted to point that out.
 
Matt,

I never suggested a conspiracy, merely a discrepancy. Why were they not delivered until 6:47PM? Weren't they set up for AM delivery?
 
I am not sure, as far as I know on Overnight shipments the latest they can deliver is 3pm and that is with Fedex.. So Jodi you shoudl be entilted to a shipping refund as they were not delivered on time.. Look into that and maybe you can recoup some funds or have it taken off your bill???
 
Normally UPS overnight is a 10:30AM delivery to residences, maybe earlier to businesses.. Had the leos gotten there by then, rather than sitting on a hot truck for 12 hours then they might have arrived alive.

What time does UPS usually deliver your overnight packages? This is from their web site:
Guaranteed Overnight Delivery by 10:30 a.m.
UPS Next Day Air® features fast, reliable delivery to all 50 states and Puerto Rico, making it the right choice for all your overnight shipments.

* Guaranteed on-time delivery by 10:30 a.m., 12:00 noon, or the end of next business day depending on location
Perhaps you are in a remote location where the best that you can get is end of day and Jodi expected a 10:30 AM delivery?? I will wager that at 10:30 it hadn't be that hot for that long and those leos were still alive.

So....maybe there was just a bit of a misunderstanding or some incorrect assumptions here rather than a real bad act? I hat to disappoint all of you folks but my leos came overnight last week but got here at 9:30-10:30AM and like I said were fine when they arrived without cold packs. Sitting on that hot truck for 12 hours is what killed them, where Jodi likely assumed they would be delivered by 10:30AM. Live and learn.
 
Actually UPS gets here 2 times a day. They have the ground driver and then a van for overnights. This is actually the first one I have had delivered to my home in about 2 years as I just dont trust them to get here on time or whatever... I always pick them up at the local terminal.. Now I remember why... Thanks for all the input and thank you Jodi for doing the right thing.. I will repost when all is said and done....
-Matt
 
awwww!

... what a terrible thing.

We are at the mercy of the shippers every time we ship a live animal... whether it is in the cold of winter or the heat of summer. I can't speak for other breeders, but when I ship a gecko I use the National Weather Service's report for the origin, sorting hub, and destination cities. I ship very late in the day... after 4:30 PM, and target delivery for before 10:30 AM. So, I will have to take into account the temperatures on board the truck on it's way to my local airport, the local airport, the hub... which for UPS is Ontario, CA for here in the west and Louisville, KY for the east, the destination airport, and the temperatures on board the delivery truck, and print out copies for my records for every gecko that I ship! Whew!

It is always better to err on the side of too cool than too hot when shipping reptiles, but I cannot say whether Jodi was negligent by not including cold pack(s) in the shipment. There are just too many factors that can play into affect. I was one of the breeders that shipped geckos to Jim in Virginia last week, and I did not include a cool pack. The geckos arrived safely after having to spend only 14 housr in transit, thank God.

What I can say is, that it is extremely important to fully consider the seller's refund/replacement policy prior to purchasing any animal that is going to be shipped. For example, my guarantee does NOT cover carrier issues. If I have done everything in my power to ensure the safe delivery of my geckos, then I would consider any loss of this type on a case-by-case basis when determining if a refund was in order. If everything went to plan, and the animals arrived DOA, I would not hesitate to give a full refund. It sounds like Jodi is making the right decision in this case, unless of course the actual delivery/pick up was not made as planned.

In regard to the weight of the geckos, they appear to be quite young by the appearance of the white banding around their heads, so I would not consider these babies to be underweight judging by the tail size.

I know this is a horrifying experience... and I cannot imagine the shock and despair of finding these little geckos in this condition after opening the box. It is understandable that perhaps Jodi required proof of the losses prior to making a decision to make a refund. I do not understand why there needed to be a poll to, though. I'm so very sorry that these little creatures perished this way, but am glad that the situation can be worked out between you.
 
Gecko_Den you nailed me last time I said that his geckos were skinny. :slamit: You come to his aid alot... If you could smack me with some negative points like lasttime that would be great. They are skinny IMO and I am under the impression alot of people said that they were... Oh well.. Once again... :slamit:
 
My last post was not ment to start anything new... Just nevermind it, can't find the edit button... It was pretty :>off_to<:
 
ReptileZone1 said:
My last post was not ment to start anything new... Just nevermind it, can't find the edit button... It was pretty :>off_to<:
There is no edit button on the BOI. Once you hit the "Submit Reply" button here it is "set in stone". So choose your words wisely.
 
Im glad that this got resolved. Although im a little disturbed that it had to come here first and by the person in question request. I also think that as a shipper you should try to take into account that the shipping companies DO make mistakes and DO have delays and try to make sure that they have done everything in their power to make the animals safe if this happens. Now i live in MN myself and hell I didn't even want to go outside durning our heat wave and i love the heat. So i could not imagine shipping more in less doing it with out a cool pack. I just feel so bad for those animals.
 
I'm glad to see this got resolved between the parties so quickly. The poor geckos, though :( , that just sucks.
 
Jim O said:
Normally UPS overnight is a 10:30AM delivery to residences, maybe earlier to businesses.. Had the leos gotten there by then, rather than sitting on a hot truck for 12 hours then they might have arrived alive.

What time does UPS usually deliver your overnight packages? This is from their web site:perhaps you are in a remote location where the best that you can get is end of day and Jodi expected a 10:30 AM delivery?? I will wager that at 10:30 it hadn't be that hot for that long and those leos were still alive.

So....maybe there was just a bit of a misunderstanding or some incorrect assumptions here rather than a real bad act? I hat to disappoint all of you folks but my leos came overnight last week but got here at 9:30-10:30AM and like I said were fine when they arrived without cold packs. Sitting on that hot truck for 12 hours is what killed them, where Jodi likely assumed they would be delivered by 10:30AM. Live and learn.
I completely agree with you Jim. It's always hard trying to judge heat/cool packs when shipping, because so many factors come into play. I would wager that if Jodi knew they would be sitting in the sun for 12 hours he would have put a cool pack in the package.

It's always hard dealing with situations like this. As a buyer, I never got what I payed for. As a seller, I sent out the healthy animals and what happened was the fault of someone else. Always a tough call either way. You can't really blame Jodi for not including a cool pack if he thought they'd be there by 10:30 (when the temps were cooler), but you can't really blame UPS because they may have survived with a cool pack.

And to reiterate what has been stated before: the real losers here are the poor little leos.
 
Jim, I agree with you that this was a delay that neither the shipper or receiver could have prevented. But do you not agree that this is the type of contigency that should be thought of prior to shipping, knowing that with that type of heat, extended delays can be detrimental?

I will also agree with you that if the snakes had arrived in the a.m. that they would certainly have survived. However, in retrospect, if they had been packaged with cool packs, they also would have certainly survived. This is just my opinion, but I feel very strongly about it. I have the utmost respect for you Jim and don't mean to go against you on this, but I just cannot make myself believe that it was okay for Jody to not anticipate this problem and prepare the shipment for it.

Thanks,
Charles Vandever
VandeverExotics
 
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