REPTILE DEPOT

Author Subject: REPTILE DEPOT
danny Posted At 20:51:25 04/10/2001
these guys are a good service but want you to hold on the phone for like 20 min.'s. while i hadn't recived my order (that was a day late)and was my first time ordering anything live on-line ,so i was very worryed about my 150 doller order that was at the closed air port . and it was like 39 degrees the hole time then when asked why they said it was my falt because i lived in a remote area ,they mailed it they sould know where i was. but still every thing was alive and good.but so this does not happen again, is reprile dungeon good? they seem nice(but so did reptile depot) please help thank's
Tom Chambers Re: REPTILE DEPOT
2468.html Posted At 21:58:07 04/10/2001

Danny,
Sorry you didn't feel completely satisfied. I don't know about Reptile Dungeon but I have dealt with Reptile Depot on many occasions and found them to be more than accomodating.
I have shipped all over the US myself but it is sometimes difficult to know how remote some of the places we ship to are. Now that they are aware, I am sure they would help you to make proper arrangements for delivery in the future.
As you said, the animals are healthy, which means they were well packed...which is more than I can say for a lot of herps I've received over the years. Shipping mistakes happen. Don't let one mistake turn you off, they are good guys in my experience.
Just my .02
TC - TC Reptile
Mike & Isis Madec Re: REPTILE DEPOT
2475.html Posted At 01:05:20 04/11/2001

We have done business with Reptile Depot for the last year-and-a-half. Their reptiles are of good quality and they are knowledgeable about what they sell. We have done shows with them numerous times, and they are always very professional. I would also like to say that Richard has gone out of his way several times to be helpful to us. We would recommend Reptile Depot to others.
Scott Williams Re: REPTILE DEPOT
2486.html Posted At 16:35:18 04/11/2001

I would NOT recommend Reptile Depot to anyone. Here's the story. I had 7 beardeds posted for sale and made a deal through e-mail to sell them the entire group at a loss of $80.00 by selling as a group. I agreed to ship them C.O.D. which I did the very next day. They got the box and said that I "misrepresented" the animals that I sold them. When I requested the animals back for 2 days I was told that they had sold some of them and that they would "be willing" pay a lower price for them. They also stated that a representive of a major dragon breeder was there and checked them and that they were underfed,sexed wrong and had nipped tails and such. What they didn't state was that he was a former employee and used the breeders name out of context. During the dealings to set up the sale I sent pictures with captions of all the animals for them to see before they bought them. If there was a problem they should have been sent back at my expense before any where sold not after the fact and then expect me to pay shipping on just part of the animals. After finally contacting them by phone and getting into a very heated argument with Larry I agreed to accept a check for $470.00 which was still another $30.00 less and after waiting a week and another phone call I finally got a check for $450.00. During all this I checked reptile depots website and saw where they had the babies I sold them listed as sandfire crosses which was never stated or implied in any of our conversations.
All in all I'm out $130.00 dollars and have a very bad feeling about them. In my opinion if they weren't so greedy and sold part of the animals before I had a chance to see for myself what the problem was and correct it this post would not be here. I would not deal with them and stated such to Larry over the phone. Another thing that I noticed is when you deal with them via e-mail you never get a name, just the company heading, so if there is a problem you have one idea who sent the message or whom to contact to take care of it.
Forgot to mention that I paid the shipping which I agreed to do and that they requested that they be sent C.O.D. which I paid for also. So that brings the total to $169.00 that they got me for. So if you ever get the desire to be called a "jackass" just contact Larry at Reptile Depot. I'm sure he can do the same for you also.
Scott Williams
Reptile Depot Re: Scott Williams
2489.html Posted At 17:27:54 04/11/2001

Very surprised you would post your mistake.
But we will gladly post what happened and provide
copies of your e-mail if you like.
We agreed to buy the following for $500
Larger Pair(1.1)...1 with slight nip in tail...
2 medium males (both with tails intact)
3 11 week olds Beardies (1 male 2 females)
This is what you sent:
2 larger males
2 medium sized (pair but both with nipped tails)
3 11 weeks old (2 males and 1 female).

What we received is not what was represented simple as that. He agreed me made a mistake, but felt $500 was still fair (and never apologized for his error). He agreed that females are worth more and still felt that $500 was fair. We did make a huge error in judgement assuming the pics and descriptions were represented honestly and presold some of the animals to customers looking for females and so on. We used the descriptions and pics provided and sold the females as promised and described...He wanted the remaining males back and wanted to charge us a premium for the females and also wanted us to pay for the return shipping. This was not gonna happen.
We also told him it was odd the 2 smaller males were marked on the leg with a blue marker which seems to indicate he knew he was sending 2 males since the female did not have a mark.
In the many years of doing this I have never dealt with anyone like this.
Although what was sent was not worth half as much,
we sent him $450 and the story ends there for us. We didnt feel it was necessary to slam him here but he posted first.
Scott Williams Re: REPTILE DEPOT
2492.html Posted At 18:39:07 04/11/2001

Forgot to mention that you listed the babies as sandfire crosses and sold them at a higher price. If they were bad animals as you say seems funny that you could do that also and not be "mispresenting" them also. I don't like being lied to or stolen from anymore than you do. It would have been over for me on this end also if the amount would have been what was agreed on the second time but since you took it upon yourself to deduct another $20.00 that has made a bad situation worse. I'll be more careful of whom I deal with in the future that's for sure.
Scott Williams Re: REPTILE DEPOT
2493.html Posted At 18:54:38 04/11/2001

You forgot to mention that I did say a mistake could have been made on the babies but since you went ahead and sold my inferior animals and I could not get them back to correct my mistake if one was made what would you do. I don't believe that you would take the buyers word for it and make adjustments without first getting the animals back either. The for sale post is still on this site as "beardeds for sale" dated 3/17/2001 if you still need to read it one more time. I sent exactly what is listed in that post.
Scott
Reptile Depot Re: Scott Williams
2494.html Posted At 19:13:29 04/11/2001

Thanks for the apology...Oopps...You forgot to do that once again.
With regards to dragons listed on our site, we list them with the breeder when available, and we get in dragons from many reputable sources unlike yourself.
During the winter months they sell out as quickly as we get them so your claim that we represented your animals as sandfire cross is funny and untrue.
With regards to your honesty, we gave you the benefit of the doubt even though the males were marked seperate from the females, but the bottom line is that you did not send what we agreed to. We paid $450 for a group which you misrepresented and was not worth as much.

So your gripe is what?
"I sent them 1 less female and 1 extra nipped tail than I represented and they had the nerve to pay me $50.00 less?"
Are you kidding???

Mistakes do happen and we make them too, but YOU made the error and the bottom line is you got paid more than the group was worth. It is amazing you would have the nerve to post a warning about us when it was YOU who misrepresented the animals you sold.

The claim that you are out all this money is funny.
YOU agreed to send us 4.3 with 1 nipped tail for $500.
We got 5.2 with 2 nipped tails and paid you $450.
You lost $50 on the deal due to the fact that YOU sent us the wrong animals. Shouldnt we be the ones complaining???
Hate to keep repeating myself, but.......
Had YOU shipped us what you promised we wouldnt be talking.

Scott A. Williams Re: REPTILE DEPOT
2497.html Posted At 19:56:02 04/11/2001

My whole gripe with you is that as soon as you saw you might have had a problem you should not have sold any of the beardeds at all until the situation was cleared up.
When you notified me, I asked for the animals back but since you had already picked through them and sold the one's that you wanted how was I to know what mistake had been made. As far as you paying return shipping that was not brought up until after you told me some had been sold. I don't know the guy that was supposedly from the other dealer/breeder so how could I take his word for it also? I just wanted the animals back. No apology will be coming from my end as I never recieved the animals back to correct a problem if there was one.
This could go on forever but I've stated the facts as I see them so I'm done with it. Somebody had an inquiry so I answered for them. Still don't know who is posting because no name is given again.
Scott
felix Re: REPTILE DEPOT(BAD GUY)
2505.html Posted At 00:22:52 04/12/2001

i would not recommand reptile depot to anyone. my experience was not as horrible as scott william's, but i still felt cheated by reptile depot. i have purchased 2 ESU day light 60v bulbs, one 8.5" dome reflector, and one 65 gallon reptarium coule months ago. after a week, i have received the light bulbs and the dome reflector, but not the reptarium. also, the 2 light bulbs that i received were not ESU, were DAY GLO. so i called reptile depot, as usual, i was on hold for more than 15 minutes. then the person who talked to me told me i would get the reptarium within 3 days. about the light bulbs, he said the DAY GLO light bulbs were better than the ESU ones, but the problem is not which one is better. if i ordered this product, i do expect what i receive is what i ordered, and depot just sent me different ones with NO EXPLANATIONS. then after 3 days, i called depot again, another person said i have to wait for another 2 days only, he said my 65 gallon reptarium had shipped out in the day i called for the second time, so i waited for another week. so i called depot for the 3rd time, this time, the manager told me that all their reptariums were sold out and will not have any until the following month and say if i want to cancel my order, i can do that. until that moment, i knew i would never buy anything from depot no matter how cheap they charge because they cheat and lie to their customers. first, i think it is common sense that if a company takes an order from the customers, if they do not have the products sent out on time or even have the product, it is THEIR responsibility to contact with the customers and give explanation or apologize, or AT LEAST a notice, but i did not receive any. second, the second time i called depot, the person told me my order has shipped out ALREADY, but one week later, the manager told me they did not have any reptariums in stock. so reptile depot lied to their customers. after another 3 weeks, i finally received my 65 gallon reptarium, but i am very unsatisfied and shocked on how reptile depot dues and lies to their customers. also, during the second phone call to depot, the person told me a store manager will call me the next day to talk about the light bulbs, but i never received any phone calls from reptile depot. so i was cheated couple times in one order. i totally understand how scott williams feel.
felix Re: REPTILE DEPOT
2507.html Posted At 00:48:36 04/12/2001

my e-mail is felix007@mailcity.com
Webmaster Re: REPTILE DEPOT
2517.html Posted At 07:33:18 04/12/2001

Felix - your FULL NAME is required. Do you really want me to delete all of that
text you keyed into your message? I'm feeling lazy this morning and posting this
warning is easier than deleting your message.

Richard Townsend Scott
2518.html Posted At 08:17:52 04/12/2001

Scott, if you shipped your dragons COD (Cash On Delivery) doesn't that mean that Reptile Depot had to PAY THE DELIVERY MAN when they arrived? How did you NOT get your payment with a COD shipment?
felix fung Re: REPTILE DEPOT
2523.html Posted At 09:44:46 04/12/2001

i didn't know i have to post my full name, now i did, sorry about that, webmaster
Scott Williams Re: REPTILE DEPOT
2526.html Posted At 11:08:39 04/12/2001

Richard,
The first check that was sent when the animals arrived has a stop payment applied to it. That is how I ended up getting a check for only $450.00 which took almost 2 weeks to arrive after the date that they got the dragons.
Scott
Brian Conley Re: REPTILE DEPOT
2527.html Posted At 11:21:38 04/12/2001

OK, here's a senario. You order some ribeye steaks, (yes steaks), online. The steaks come in, they are sirloins. Instead of returning the steaks for a refund, or the proper steaks, you decide to invite your friends over for a barbeque. Everyone comes, eats the steaks has a great time. The next day you contact the steak company and tell them you won't be paying full price for the steaks because they were the wrong type. In fact, you decide to set your own price for the steaks you've already eaten and served to your friends. What do you think they would tell you?
Here's a clue folks. When you buy online, be prepared to SEND BACK THE ANIMALS! Yes, you might have to pay for it but that's the price of doing business online. While Scott's story (the COD part) seems a little off. Reptile Depot should have returned the animals they were not satisfied with, period. You don't hold someone's animals hostage while you sell them off to other people. If you accept the shipment you pay for it! Maybe this is something they do in California, as I had the same problem with Cold-blooded Reptiles out there, but the rest of us pay for animals we keep.
Richard Townsend Re: REPTILE DEPOT
2532.html Posted At 13:40:09 04/12/2001

I agree 100% with Brian, if you receive something other than what you ordered you either A: Pay in full, keep it, and make the best of it, or B: Send it back. So what if you have to pay the shipping to send it back, maybe the seller will reimburse you for your trouble. A buyer does not have the right to arbitrarily adjust his paying amount to suit his satisfaction with the items! By stopping payment on your check, Reptile Depot had your money AND your dragons, essentially putting all of the pressure on YOU to work out some other arrangements (to Reptile Depot's satisfaction). Meanwhile, Reptile Depot is selling your dragons. That is SO uncool, unprofessional, and quite possibly illegal. My Rule Of Thumb is if BOTH parties are not happy with the deal, then we have NO deal. Merchandise is returned, and payment is returned. And Scott, here's a tip for you - when you ship COD, accept CASH or MONEY ORDERS ONLY!
Robert Hill Re: REPTILE DEPOT
2558.html Posted At 09:08:02 04/13/2001

Agreed. I have heard some disparaging things about Reptile Depot as well. However I did get a nice pair of Halmahara Giants off of them at a show, BUT they were labeled as Gargoyle Geckos, a VERY different species.
In regards to this incident, I believe that they were in the wrong. Selling off the animals before you paid for them and then cancelling the check for them(although not the correct amount)is immoral. I believe there may be some legal implications that may apply to this instance, but I am in no way a lawyer, so don't take that for the 100% truth.
If Reptile Depot was not satisfied with what they received, they should have returned the animals, gotten their money back, and had it over with.
And now, by selling these "defective(in your view)" bearded dragons to your customers, you are saying that even though you were not satisfied with them, you would gladly sell them to your customers, even though you believed that there were problems. Bad business all the way around.

Just my opinion.

[an error occurred while processing this directive]