Kevin & Charlotte of Ectothermics (GREAT)

Author Subject: Kevin & Charlotte of Ectothermics (GREAT)
Jay A. Martin Posted At 19:47:55 09/30/2001
In the world of customer service, most of us consider ourselves lucky if we receive what we pay for. Customer service before, during and after the sale is unheard of except with a class few. I am writing this post to share my experience with what I consider one of the best in the industry - Kevin and Charlotte of Ectothermics.

Several months ago, I was contacted by Kevin about two boas I had. After several emails, phone calls and story swappings, I decided to trade for one of his hatchling chondro pythons. We both committed to the deal and traded a month later. I was not surprised at all when we finally met in person. They were both professional, friendly and knowledgable. We made the trade and I couldn't have been happier.

Unfortunately, a short while later, my little hatchling suddenly and without warning died. A necropsy was performed and the results were inconclusive - he appeared perfecly healthy. I contacted Ectothermics with the sad details. I only did this because I felt we established a genuine
relationship and I felt they would understand my pain. I was not looking for anything. So you can imagine my surprise when Charlotte and Kevin offered me a replacement animal - not that Mario could really be replaced - from their personal holdbacks. I told them this was not what I was looking for and I have always been happy with them. They sent me the new snake, in perfect health and free-of-charge - can you say WOW!

I'm sorry my words cannot express the EXTREME degree of satisfaction I feel for these people and their animals. I just hope this post helps others find the satisfaction I have found and plan to maintain. Kevin and Charlotte of Ectothermics are a class act!
Kevin Barnett Re: Kevin & Charlotte of Ectothermics (GREAT)
9605.html Posted At 05:02:09 10/01/2001

Thanks for the kind words, Jay. We have been in the same situation ourselves and have been dismayed to learn that customer service in this industry is all too often finished when the animal is retrieved from the airport.

Our goal is to provide the highest caliber animals, information concerning their husbandry, and prompt, professional, friendly service in every business transaction we have.

Although you had your animal for just over a month and the necropsy results did not indicate culpability on our part, we felt it to be our responsibilty to provide you with the animal you originally purchased. The business philosophy at Ectothermics includes public awareness of these beautiful animals and long term relationships with the people who purchase them. We feel this is part of our obligation as responsible breeders.

Again, thank you for the post and we look forward to working with you again in the future.
Mostly Morphs Re: Kevin & Charlotte of Ectothermics (GREAT)
9608.html Posted At 11:25:26 10/01/2001

I don't mean to sound rude or anything, but this sounds like a big staged commercial. If it is not, I commend you on your efforts to satisfy, but if it is, I condem you on such a deliberate deception.
Art Hidalgo No Commercial. These guys are good, period.
9612.html Posted At 12:18:46 10/01/2001

I have also done business with Kevin and Charlotte and I have to say. THEY TRULY ARE THE BEST. NO DOUBT. GOOD ANIMALS, GOOD CUSTOMER SERVICE.
If what you want is healthy animals, excellent customer service, and knowledgeable people, then Ectothermics is the place for you.

Art Hidalgo No Commercial. These guys are good, period.
9613.html Posted At 12:18:50 10/01/2001

I have also done business with Kevin and Charlotte and I have to say. THEY TRULY ARE THE BEST. NO DOUBT. GOOD ANIMALS, GOOD CUSTOMER SERVICE.
If what you want is healthy animals, excellent customer service, and knowledgeable people, then Ectothermics is the place for you.

Mostly Morphs Re: Kevin & Charlotte of Ectothermics (GREAT)
9615.html Posted At 13:08:39 10/01/2001

Well, I must say, I do apologize if I insulted you in anyway. More herp folks should be that way. Nice going.
Jason
Mostly Morphs.
Jason Ur;---Mostly Morphs Re: Kevin & Charlotte of Ectothermics (GREAT)
9627.html Posted At 16:50:32 10/01/2001

Kevin and Charlotte
,
I do apologize if I sounded judgemental. It is just the fact that your kind of customer service today is so rare. I greatly appreciate your personal response to my post and apologize for using your valuable time. I will see if you can provide me with what I am looking for in the future the next time I am in the market to buy. Where as I am a fresh face in this business, I will pride myself on the type of customer relations you have shown. I believe it is the only way it should be done.
Thank you for your time.
Respectfully
Jason Ur
Mostly Morphs
Mike Greathouse Re: Kevin & Charlotte of Ectothermics (GREAT)
9629.html Posted At 17:29:55 10/01/2001

I have not had any dealings with Kevin & Charlotte - YET!
But I did have the opportunity to speak with them at the Tampa show this weekend. I can honestly say that I would not hesitate to purchase from them - I intend to. They are indeed very knowledgable and very easy to talk to. I can easily recommend them as some of the "good guys" in the industry.

Sidenote: Charlotte, Sorry about the blue Guyanan, but now that I've got her, she's a permanent resident. I'll hold back something special from her first litter for you.

Mike Greathouse
http://reptiliandreams.com
Jay A. Martin Re: Kevin & Charlotte of Ectothermics (GREAT)
9641.html Posted At 20:01:59 10/01/2001

Mostly Morphs,

If all you are used to is poor or just adequate customer service and animal quality, I can understand your cynicism. I have done mostly purchases over the years with a few trades here and there. I have purchased from some of the largest breeders in the idustry. None of them provided the kind of quality and customer service that was provided by Ectothermics. All you hear are the bad things. My post was my attempt to finally be able to share one of the truly positive transactions I have had. I'm sorry if it sounded staged, but I can assure you it was not and I stand by everything I stated.

Jay A. Martin
Mostly Morphs Re: Kevin & Charlotte of Ectothermics (GREAT)
9658.html Posted At 06:29:27 10/02/2001

Jay,
After having Kevin & Charlotte contact me personally about my post and listening to what they said, as well as what the rest of you have been saying, I would have to 100% agree, Ectothermics must be one of the most customer satisfaction oriented breeders in the business today. I would not hesitate to do business with them. And I recommend others to see what they can do for you as well.
Sincerely,
Jason Ur
Mostly Morphs

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