ShipYourReptiles.com

[Kagome100]

E-mail your sales rep and get him to work for you! Here's my rate using the same ship from and to zip, size and weight.

OMG wow them rates are good. Now did you just go to the quote thing? My sales person is out till next week. I can call and talk to her next week and see what is up with it.

 

[RichsBallPythons]

I have the airbills preprinted with my acc num and info. only thing im worried about is what do i tell the person im shipping to on the price cause they got to pay me first before i can make a airbill for them.
Now also when they do bill my account, does it like take out of our bank acc or send us a bill?

Get a basics quote like you are doing now. Put that in the price of the total cost and when you fill out the AirBill check cash/credit. When you drop off at the Hub they will finalize the shipment via scale and destination. And then pay right then and there or check bill account and once delivered they will bill the CC you used to register your account with.

 

[Southern Wolf]

I have the airbills preprinted with my acc num and info. only thing im worried about is what do i tell the person im shipping to on the price cause they got to pay me first before i can make a airbill for them.
Now also when they do bill my account, does it like take out of our bank acc or send us a bill?

I charge a flat fee of $50. If it happens to be more... I cover it. It's all part of customer service.

 

[WebSlave]

Please note that this discussion is no longer relevant to the topic line if it is not directly about ShipYourReptiles.com. Please take the continuing off topic discussion about rates and carriers to the Shipping forum.

 

[rabernet]

Its odd How your rates and mine are either lower or higher. Gotta love how reps dont have consistency top priority

Yeah, I did a comparison to your example as well, and I'm lower by a few bucks on the priority overnight and standard overnight, but a little higher on the others. But my rep negotiated the priority overnight rates for me vs. the others. I still had an original discount, but these were additional.

I really believe it helps to have a good sales rep that is willing to work FOR you, and mine is awesome!

Kagome100 - PM me here if you can't get anywhere with your rep and I'll put you in contact with mine. Since we're both in GA, he can either try to help you himself, or get you assigned to a new rep.

It did take a few days for him to get my rate signed off on, but you state you don't need to ship immediately, so I presume you'd be ok with a few days to get it sorted out.

 

[rabernet]

Please note that this discussion is no longer relevant to the topic line if it is not directly about ShipYourReptiles.com. Please take the continuing off topic discussion about rates and carriers to the Shipping forum.

Sorry Rich! Was composing my reply when you posted this.

 

[Kagome100]

Get a basics quote like you are doing now. Put that in the price of the total cost and when you fill out the AirBill check cash/credit. When you drop off at the Hub they will finalize the shipment via scale and destination. And then pay right then and there or check bill account and once delivered they will bill the CC you used to register your account with.

ok now im very cufused. the airebill i have is just a shipping airbill just like this in a way http://www.uihome.uidaho.edu/webedit/sites/566/images/IS_US_airbill2.GIF

but my airbills have my acc and address all ready on it. All i would do is put there address and overnight and wight and just drop it off at the fedex right??? Why would i put a price on it?
I have never shipped fedex yet with this so im still trying to see what i got to do. See if i tell ppl there shipping price is a high price they wont ship with me they just find a gecko with some one else. Thats my problem. And than some ppl on here saying get discounts with your account well i would love that i just cant seem to find out why my acc is not showing discounts when i do the quote.

so when i do fill this out i just drop it off at a fedex right? i dont pay than do i?

I charge a flat fee of $50. If it happens to be more... I cover it. It's all part of customer service.

ya i might just start doing a fee of just $55 or $60 seeing how my rates are unless i can figure out how to do the discounts. but its hard to cover the rest if the animal is only $15 or plus shipp..

 

[mattsreptiles]

I lost a shipment of almost $1000.00 last year and the shipment was insured for $1000.00. almost 7hrs late and they roasted in 70 degrees?> how does that happen? Bad UPS drivers. THEY DID NOT REFUND ME MORE THAN $150.00. THEY DONT GUARENTEE LIVE ARRIVAL BECAUSE UPS DOESNT. NOW WHAT IS THE POINT OF THE INSURANCE? The $150.00 was only givin to me because walt was a nice man and refunded the 3 last shipment cost.

I don't know if I should put this on the BOI, so mods, feel free to move if you feel it is necessary.

This is going to be long, so bare with me...



At this point and time I will not be offering shipping through ShipYourReptiles.com. I have had two instances regarding shipping with UPS that are a serious concern to me. I need to provide my customers with the safest, most reliable shipping option available and at this time we do not believe UPS is a good fit.

INSTANCE ONE

My first shipment using SYR and UPS, the package was misplaced here in Pennsylvania. Luckily the snake was not going to a customer, but out on breeding loan. She took two days to arrive to her location even though she was just going a few states south. She did arrive in good health and our shipping fees were refunded by SYR, but lost packages (particularly when they contain live animals) are unacceptable to me. Shipping is stressful enough without the added worry of a company delivering packages 1-2 days beyond there scheduled delivery date.

INSTANCE TWO

Instance two happened just this past week and is far more of a serious matter then a single shipment arriving a day late. I was to receive a group of 10 ball pythons from a close friend who is to start Army boot camp next week. They were to arrive on Wednesday, however on Tuesday a phone call was made from the UPS Store the snakes were dropped off at…The UPS Store had opened the box and was refusing to ship the snakes because it is against UPS policy. The box was marked Live Harmless Reptiles which is acceptable labeling per F&W. Our only guess as to why they opened the box was that they were curious if their actually were reptiles in it.

We all know that it is against UPS standard policy, but I had been led to believe that SYR had received an exemption to ship snakes under their account. No documents have been provided showing SYR’s exemption to this policy. I am specifically looking for an official UPS document that gives users of SYR permission to ship snakes and can be included with each and every shipment to prevent problems.

SYR handled the situation quickly and apologized for the problem. A representative from SYR (Walt) scheduled a pickup at the shippers location for the following day (Wednesday) with the same tracking number. On Wednesday the snakes were picked up without a concern, however the tracking number had been flagged from the day before and as soon as it was scanned at the UPS facility it was stopped, opened and refused. It should be noted that with this shipping attempt, I advised the shipper to relabel the package to say just Wildlife which again, is completely acceptable by F&W. I was hoping it would prevent the package from being flagged. Messages were left on the shippers phone notifying her that if she did not retrieve her snakes by 10pm EST they would be turned over to Animal Control. Sadly the shipper did not receive the messages until the animals had already been turned over to Animal Control.

The shipper paid a $162 fee and picked up the 10 snakes from Animal Control Thursday afternoon (they were unavailable for pickup until 2pm EST). The snakes at this time appear no worse for wear from their stressful ordeal. We are attempting a final attempt at shipment on Monday and do not plan on using SYR again.

ShipYourReptiles.com has refunded the shipping fees and has agreed to provide a reimbursement for the Animal Control fees. While SYR's response to the situation is appreciated, it doesn't make what UPS did ok. In my opinion, they should seriously consider providing a way to decrease the chances of this happening again, to anyone. Again, I think the best thing for them to do is to provide an official UPS document that gives users of SYR permission to ship snakes and can be included with each and every shipment.

Another concern is that SYR had mentioned to the shipper that they will look for an alternative hub for her to ship from. I don't understand why an alternative hub would be needed if SYR has a UPS exemption to ship snakes?

We have not yet been provided an official, solid explanation as to why this happened or how it will be prevented by SYR in the future. This is ultimately why we will not send or receive snakes through UPS; we can not and will not risk the safety of our animals.

While every time we ship out an animal we are taking a risk, it is our responsibility to minimize that risk as best we can.

With that, I'll end this post and say I hope SYR gets this together quickly...The program has potential...

 

[RichsBallPythons]

NO shipping courier insures/covers ANY perishable goods, including Live animals. That falls back on the Seller not the Shipper.

 

[bcherps]

To RichsBalls:

Several carriers do cover perishable items. Just not UPS and Fedex. As an industry we only us fedex and Ups becuase our customers demand it. Most airlines and private over the road carriers will for the correct fee.

However, getting your customer to pay $40 extra and drive to a hub or airport so thier $2500 order is protected is another matter.


thanks
ben

 

[TripleMoonsExotic]

Yikes! Stop yelling!

Neither UPS nor FedEx guarantee live arrival of anything. It's clearly written in both policies. Insurance should never have been purchased at all.

 

[Greg Riso]

So does anyone know if shipyourreptiles.com is ever going to be allowed to offer shipping services again or is shipnoreptiles.com more likely a permanent reality?
I've never had a problem using them and hope they can get everything worked out!

 

[TripleMoonsExotic]

Unlikely that SYR will have their accounts reactivated anytime soon (if at all). All of their shipping privileges were revoked (all of their "divisions"), not just the reptiles. I see that as a red flag that it's more then just UPS having issue with snake shipping.

You can still ship amphibians and lizards directly through UPS if you like the service. FedEx you must get certified for any reptile shipping. Reference this thread for all the ins and outs.

 

[Southern Wolf]

Unlikely that SYR will have their accounts reactivated anytime soon (if at all). All of their shipping privileges were revoked (all of their "divisions"), not just the reptiles. I see that as a red flag that it's more then just UPS having issue with snake shipping.

And folks wanted to bash me because I was pushing people to get their own account with FedEx.

Bet they wish they listened to me now. I had already been down that road with a now defunct shipping provider. I was speaking from experience. It wasn't because I had a grudge against SYR... it's because I knew first hand what not being able to ship because of others problems can do to your business. I had to shut down for a month and pull my ads while I was getting certified.

 

[WebSlave]

All things considered, it's actually very unfortunate that SYR's deal with UPS fell through, no matter what the reason. If for no other reason than the fact that it gave everyone OPTIONS for shipping their animals. Right now, unless sellers are able to convince their buyers to run to the airport to pick up their packages, FedEx is IT as far as shipping live animals is concerned. Quite honestly, this fact used to keep me tossing and turning at night thinking about it, because it is just not healthy at all to have your entire business completely dependent on any ONE source for an absolutely necessary product or service.

The simple fact that SOMETHING caused UPS to become unwilling to work with SYR (and others) should be fair warning that there is always the possibility that the same or similar events COULD happen with FedEx and have them drop this service as well. So EVERYONE who may be somewhat lacking, needs to clean up their act for shipping animals so that this essential service from FedEx doesn't just go away SUDDENLY one day, and leave everyone with NO satisfactory options for their shipping needs.

 

[Southern Wolf]

You do have a point. Sadly... if the politicans cant outlaw reptiles... I fear they may go after our shipping method to shut us down.

 

[carrienkashe]

All things considered, it's actually very unfortunate that SYR's deal with UPS fell through, no matter what the reason. If for no other reason than the fact that it gave everyone OPTIONS for shipping their animals. Right now, unless sellers are able to convince their buyers to run to the airport to pick up their packages, FedEx is IT as far as shipping live animals is concerned. Quite honestly, this fact used to keep me tossing and turning at night thinking about it, because it is just not healthy at all to have your entire business completely dependent on any ONE source for an absolutely necessary product or service..

Actually Fed Ed is the only one for snakes (after becoming certified). Unless I missed something lizards/geckos can be still be shipped through UPS.

 

[crotalusadamanteus]

Actually, it's against Fed Ex's TOS as well. Even though we go through all of the waiver and certification stuff, it's still in their policy to not ship snakes if I remember correctly, and they'll argue that policy with you if given a reason, waiver or not. That's why they make you sign the waiver, so they aren't held responsible for mishaps, DOA's, or late arrivals.

It only takes a few people with bad shipping practices to ruin it for all of us.

 

[TripleMoonsExotic]

Actually, it's against Fed Ex's TOS as well. Even though we go through all of the waiver and certification stuff, it's still in their policy to not ship snakes if I remember correctly, and they'll argue that policy with you if given a reason, waiver or not. That's why they make you sign the waiver, so they aren't held responsible for mishaps, DOA's, or late arrivals.

It only takes a few people with bad shipping practices to ruin it for all of us.

I'd like to see that in writing. What I've found on their written live animal policy is quoted in this thread, and mentions nothing about snakes being prohibited.

 

[PJCReptiles]

Just my two cents on FedEx shipping...

I have used the 1-800 number for corperate and they have informed me that I was due my shipping costs back for a late delivery. They knew it was a box with live harmless cornsnakes in it, it was late in being delivered because of them, and they refunded my money by check with no questions asked.

Seems from what I can see and read, FedEx may or may not be on the same page with everyone shipping reptiles. They let me ship reptiles out of Maine, those are acceptable to ship, I agree to not ship animals to another state that are not allowed, I package my animals so that FedEx is okay with the packaging, I label them properly, and in return they agree to delivery my packages on time.

I find all this a bit off, so many of us have a certificate of waiver liability which is to protect FedEx not us and so many of us seem to have different rules in front of us. I should dig out my 'contract' and read it again. I have never had any issues with FedEx and I will continue to use them.

PJ