Terri Sommella Fire and Ice Dragons -- Nightmare

[PaulSage]

Paul,

You did not authorize someone else from somewhere else to come on those places and by using other means to harvest your email, that is called stealing

Well in that case, 11 people "stole" from me today according to my inbox--including K-Mart. I'm not going to make a bad guy post about them though, I just delete it without even opening it. I thought that's what most people did with spam, and that spam was just one of those inevitable inconveniences that most people learn to ignore. I figure that anytime I give out my email address for anything that I'm going to get more spam. No big deal.

Oh, and thanks for the definitions.

 

[CheriS]

I think you missed the whole point, this thread does not exist because of one unwanted email, this post was added to an existing thread because of the way that email was harvested and used. Poor ethic are not just one thing or in this case one email, they usually are many constant things and someones ongoing pattern of actions, claims or behavior that the majority of people would find offensive or unprofessional. Some may consider anything you can use to make money off of as acceptable, heaven knows we have seen it in others on here many times, but I do not. You have a thread and poll on this site that ask about what makes a professional, even in your poll the majority are saying knowledge, ethics, reputation and quality.

Please note, I placed the header in the prior post, there was no way of telling this was spam as it was hidden under another's name and business, not under Fire and Ice or the owner(s). Maybe that was not made clear in my prior post, hard to just delete it as spam when you can not tell it was until it was opened as the real intent and source is hidden. It was sent to an email that ONLY exist on a Yahoo list, no other place anyone could have give it out at or registered with it from, so there is no doubt where or how is was taken from. It was what is called harvested. Something I and anyone else I know of consider unprofessional and sneaky.

Maybe you do not understanding how these things really are done, its not that you put your email out to someone and then that person spams you or even sells your email to others to spam you. Its the way it is taken from other's site and used, not voluntarily by either the site or the person who registered on that site. If you still do not understand this, I will be glad to explain it in more detail in private and not use up space on this thread

 

[dragonss]

do u still have shadi and whats her progress know

 

[Lynden]

Terri Sommella's "potential"customer handling today

Hi Jonathan,
You don't know me, but I wanted to thank you for your post on fauna classifieds regarding Terri Sommella. I don't have a bearded dragon, but am going through the research to make sure I get the setup first before the dragon. I found "Fire and Ice Dragons" to be a very informative website with beautifully intricate dragons so I thought I'd email a few questions so I could make sure I can afford and get the right setup before I purchased one. Her responses to my questions led me to google her, which led me to the forum post you created. You may have not won the battle, but I think you're winning the war on this one. You saved me and I'm sure countless others from financial and emotional loss.

Terri Sommella's responses are attached below...enjoy

Thanks again!
-Lynden (I'm now a new member of fauna classifieds )

--- On Sat, 12/10/11, [email protected] <[email protected]> wrote:


From: [email protected] <[email protected]>
Subject: Re: bearded dragon terrarium
To: "Lynden Vazquez" <[email protected]>
Date: Saturday, December 10, 2011, 9:14 PM


If I read what you said correctly, you are looking for information we provide as a service to customers.
----- Original Message -----
From: Lynden Vazquez
To: [email protected]
Sent: Sunday, December 11, 2011 12:09 AM
Subject: Re: bearded dragon terrarium


I understand Christmas is coming and you're stressed out or something, but I hope you don't treat all your potential customers this way. Now I feel obligated to look elsewhere.

Thanks anyway.
-Lynden
--- On Sat, 12/10/11, [email protected] <[email protected]> wrote:


From: [email protected] <[email protected]>
Subject: Re: bearded dragon terrarium
To: "Lynden Vazquez" <[email protected]>
Date: Saturday, December 10, 2011, 8:49 PM


A juvenile set up according to our shopping list is cheap. The adult set ups are different and there are options.


----- Original Message -----
From: Lynden Vazquez
To: [email protected]
Sent: Saturday, December 10, 2011 11:47 PM
Subject: Re: bearded dragon terrarium


Okay, but can you at least give me a ball park figure of how much everything will cost? Assuming I get your $400-$500 bearded dragon. I can't spend money on something if it doesn't fit my budget.

-Lynden

--- On Sat, 12/10/11, [email protected] <[email protected]> wrote:


From: [email protected] <[email protected]>
Subject: Re: bearded dragon terrarium
To: "Lynden Vazquez" <[email protected]>
Date: Saturday, December 10, 2011, 7:59 PM


Hi,

Once you make your purchase from us, I will email you a shopping list.

Regards,

Terri

Terri Sommella
Fire and Ice Dragons
I.O. Box 44
Littlestown, PA 17340
USA
1-717-359-8669
www.fireandicedragons.com
http://www.facebook.com/profile.php?id=100000688976689
[email protected]


----- Original Message -----
From: Lynden Vazquez
To: [email protected]
Sent: Saturday, December 10, 2011 10:01 PM
Subject: bearded dragon terrarium


Hi there,
I was reading through your "care sheet" webpage and came across www.customcages.com. I emailed them asking what you use and they told me either their package A or package B option. Here's the link to that page: http://www.customcages.com/index.cfm?do=list&categoryid=1

Do you use package A or B? Is the lighting included the same that you use or different? Did you only buy the terrarium itself and buy the lighting separately?

I don't have a bearded dragon right now, but very interested and want to make sure I understand all the costs and what I need before I get one. I'm using your care sheet and "The Bearded Dragon Manual" I purchased to set myself up correctly.

Thanks in advance for your assistance!
-Lynden

 

[Skanakis]

I really do love reading bad reviews for some odd reason at 5 am in the morning.......

 

[bobtard]

"Buy my animal and then I'll tell you how to take care of it."

It's painfully obviously how much she (doesn't) care about her animals.

 

[hhmoore]

It must be nice to limit customer service to those customers that have already paid...
I've been wasting a lot of time, apparently, because I was under the impression that every inquiry is a potential customer.

 

[KelliH]

Wow, I will never deal with her.

 

[mattdadd]

Missin out

Congratulations Lynden! You've succeeded at posting an amazingly ignorant and short sighted response. I purchased 6 dragons from Terri @ fire and ice this year, she was amazingly helpful and spent a lot of time on the phone with me before i ever bought a dragon or before she knew how many i would end up buying. You should give some serious thought before you slight someone in public just because you assume you have been somehow wronged by what you perceive as "inadequate" customer service. Stop whining and do some research, try asking a few more questions, did it occur to you that there are MANY different ways to set up a tank?? you could make one, buy premade custom, use a 40, 50, 75, 100 gallon fish tank, etc, etc, etc. maybe she was busy and just didn't have time at that particular moment to address all the variables and choices that exist. Did you fail to recognize -judging by the timestamps on your emails- that she responded almost immediately to your emails?? Not to mention it was late in the evening?? And maybe if you had been a little more patient you might have gotten the info you were looking for? Common courtesy goes both ways. In the end...your loss. My Fire and Ice dragons ROCK!!!

 

[bobtard]

^ IP check?

 

[exoticsdr]

hahahaha...looks like Terri changed her name to Matt

 

[hhmoore]

hahahaha...looks like Terri changed her name to Matt

Because somebody asked for an IP check? Or do you have some evidence on which to base that post?

 

[mattdadd]

Nope, I'm just a satisfied customer that has been very happy with Fire and Ice dragons.

 

[Lynden]

Obviously you are a fan of Terri. You just joined here in December so maybe your transactions with her were more recent than mine. I'm glad you had a good experience. What I posted was Terri's email responses, but that is not necessarily the reason I'm not doing business with her. There are 26 pages so far in this forum post with the majority of posts objectively showing poor customer satisfaction from Fire and Ice Dragons. I am simply contributing to those posts with my very limited experience with her via email. However, it really doesn't matter what we all think if your experience was good. Posting your good experience with her may help improve her reputation in the long run. If you know anyone else who had a good experience with her by all means have them come post it.

 

[Spyral]

Lynden - thanks for your input! I think the emails are very informative.

Apparently you have to email the seller before 10pm to qualify for amazingly helpful customer service.

 

[exoticsdr]

Because somebody asked for an IP check? Or do you have some evidence on which to base that post?

No, no evidence...but then again, it was not an accusation or I would have said it was so....was more of a rhetorical statement that actually had nothing constructive to add to the conversation....much like your post that stated, "It must be nice to limit customer service to those customers that have already paid...
I've been wasting a lot of time, apparently, because I was under the impression that every inquiry is a potential customer."

It won't happen again...will it?

 

[Suncoast Herpetological]

Nope, I'm just a satisfied customer that has been very happy with Fire and Ice dragons.

Not really accurate. You are "a satisfied customer that has been very happy with Fire and Ice dragons" who is of the opinion that since your transactions went well, people with a negative opinion must be wrong.


Can you say blinders and tunnel vision??????

The OP presented her scenario and backed it up with documentation. The content is not really up for interpretation or debate. While we are all pleased that you had a good experience...you seem to be in rarified company given the testimonials on this thread

 

[mattdadd]

Hello John, whats not accurate? my opinion? : ) Tunnel vision? Blinders? did you read my post? Did you read the post i was responding to?..in detail? No, i was not saying that those offering their experiences on this thread are wrong, i was replying to ONE post, which seemed to be drawing negative conclusions from a brief email exchange the poster had with Terri, and was in turn, publicizing the event in a negative light. I think people should be careful what they put out to the public, especially if its based on an exchange of a few brief emails and limited "content", of which, we only know half of a two sided story. If you have a legit experience and want to give a buyer beware heads up to people then by all means, let us know. Obviously there's some history here in this thread with people having had some bad experiences with Fire and Ice. I feel sorry for those buyers and understand the frustration of a bad experience. I, in turn, wanted to let people know about the good experience I've had buying from them, but apparently, people on this thread have some grudges to share so carry on. No offense meant to anyone, especially Lynden. Happy New Year to all!

 

[Shannigans82]

I agree that F & I are bad people. I also spent $500.00. I work in the animal field, have a board certified reptile vet, and Terri tells me stress and husbandry. I have never had a problem before. She continued to interupt me and hung up on me. I would NEVER ecommend them.

 

[tongx]

I have got 3 dragons from Terri at F & I. when I got them they all were just doing great the first week or two and then I had one that was not growing much and he started sleeping a lot. I changed his basking lamp, I changed out the UBV bulb, and I put water in his pond. It was big enought to put 2 dragons and still had room for more. I kept all 3 in separate 20long gallon tanks while they were still babies. Mylan was acting odd and I could not get him to eat much. He did not like for me to watch him eat either. Now the other 2 was just fine eating and growing. Mulan got worse. He got so that he could not manuever his front legs and then it went to his back legs. His back legs did not get as bad. I carried him to the vet and the vet did a fecal test, found out he had 2 parasites, one being coccidia and the oterh a possible adenovirus. he got 4 meds to give by mouth. One got him to start eating almost just over night. I call Terri and she was telling me it was something was wrong in his evniroment. i told her that if it was that then the other 2 would be doing the same think. because I had done the same in all 3 tanks. Terri just insisted on it was something I had done. But Mulan was not doing well at all. After a week on his Meds he started to show signs of being much better with the exception of his front legs. he looked like he has celbral polsy. The vet told me after the fecal test that with the way Mulan was acting he has a neurological issue because it was affecting his motor skills in his brain to tell his feet what to do. My vet told me to that when a breeder is breeding for a specific color they tend to inbreed to get that specific color and looks away from the health issues of what inbreeding can cause. I researched this and found out that this goes along with how Mulan was acting and reating to everything I tried. I also talked to another breeder that has been breeding for years and I saw her dragons and they all are very happy and friendly. I have found out that people have got mean bearded dragons from Terri, as well as unfriendly. One of the other 2 wants to bite me so I am having to work religously to get her to accept me as a friend and not the enemy. I have learned alot in the past 6 months about dragons and I have als learned that I dont want any dragon or an offspring of any dragon that Terri has sold to and has in her cluches. Inbreeding is very bad and I dont understand how someone would do this to animals just to get more money from people. This type of business is very bad and it can ruin so many that it could become an epidemic and kill off dragons because it would be bad gentics in a growing generation of dragons. Mulan is getting worse again. his back legs will hang up in the air with him being on his belly. he can not walk without using his elbow on one leg. I heard him yesterday buping into the walls of his cage when he was trying to walk. Looks like I am going to have to have him euthenized because he can not stand on the front feet and eat his greens . he lays on his side trying to eat his greens. I wish that there was a way that Terri could be put out of business by the humane society because of how she is breeding dragons. I have read where this is not the only time this has happened with one of her dragons. ant they guy siad his dragon only live 2 1/2 years and many vet bills. Inbreeding will cause the immune system to be weak from the start and teh dragons can be very easy to get viruses and parasites , more than normal. Google inbreeding in reptiles and you will see what I am talking about. I have researched a lot about this and this same thing happens in humans also.