Bad Guy Backwater Reptiles

[Jessica29]

not once did you say " I appreciate Backwater taking care of the problem" Or "hey things started off rocky but, I received a full refund and I get to keep the animal." It seems as you feel you are still owed something...

Actually this is where you are wrong. If you read through my whole last post, I did state, and I quote, "I appreciate them working with me." That's great that you had good service with them, but I obviously did not. You're intitled to your opinion, as am I. The snake does in fact have mites as I have found dead ones in the paper towel after treating. She also has bubbles coming out of the front of her mouth. This is simply unacceptable to me, and though I realize mistakes do happen, I thing terrible shipping, mites and a RI is a little more then a simple mistake, it's complete carelessness.

 

[Lucille]

So I went ahead and did a search for Backwater Reptiles but someone beat me to it and collected a list. Dan, I saw you posted in the first thread here:

http://www.faunaclassifieds.com/forums/showthread.php?t=359674&highlight=Backwater+Reptiles

http://www.faunaclassifieds.com/forums/showthread.php?t=318317&highlight=Backwater+Reptiles

http://www.faunaclassifieds.com/forums/showthread.php?t=311523&highlight=Backwater+Reptiles

http://www.faunaclassifieds.com/forums/showthread.php?t=302928&highlight=Backwater+Reptiles

http://www.faunaclassifieds.com/forums/showthread.php?t=271220&highlight=Backwater+Reptiles

 

[Lucille]

someone

Joe Coulter.
Thank you, Joe.

 

[predators]

I]Still, hit them where it hurts. Demand a FULL 100% refund on shipping and all[/I]

One of the above posters put this on here. Assuming they get a full refund and as you so nicely put it, "hit them where it hurts" If the customer gets a full refund should they expect to keep the animal too? I am not necessarily speaking on this thread or the issue with the OP's python but in general.

I don't know of many other things, computers, phones, radios, shoes anything where you order online and if there is an issue you get to keep the product and get a full refund.


Also, the above phrase just comes off as wrong to me. How about its, a live animal. Everyone be reasonable and try to work through a problem. Instead of my snake is sick or my Iguana is missing a toe nail. I want a full refund?

 

[Lucille]

I agree with the above poster, this snake did not have mites. Probably after its next shed the bumps (or blisters) maybe caused from water will go away.

I do hope the snake pulls through..

Interesting, the starting sentence denies, the parting sentence hopes the snake lives. Quite a distance between the two.......

 

[Jessica29]

Also, the above phrase just comes off as wrong to me. How about its, a live animal. Everyone be reasonable and try to work through a problem. Instead of my snake is sick or my Iguana is missing a toe nail. I want a full refund?

I believe I did work through the problem with them. I asked if they would pay the vet bills, and instead they offered a refund. In which I thanked them and told them I appreciated them working with me on the matter and that the refund would go toward her bet bills. It seems to me that you believe I shouldn't be upset about the mites or the RI. ether way the problem has been resolved and you continue to argue mote points.

 

[Durante]

I have dealt with backwater and have nothing but excellent experiences. The price and service they offer is great. Abbey is wonderfull to deal with. I agree with the above poster, this snake did not have mites. Probably after its next shed the bumps (or blisters) maybe caused from water will go away.

You cant 100% say it was or was not mites based just on that photo alone. Even if your right & it wasn't mites, trading one problem for another still isn't what the buyer agreed to.

I am sorry you received a snake that you have issues with but, lets look at the facts. You received a complete refund and you get to keep the snake. In addition they offered you a complete refund and to pay shipping back. What more can they do? Yes avoiding the problem to begin with would have been ideal but, at this point you are way ahead of the game and not once did you say " I appreciate Backwater taking care of the problem" Or "hey things started off rocky but, I received a full refund and I get to keep the animal."

Well first you nailed the answer to your own question "avoiding the problem to begin with would have been ideal" & second your acting as if the opt asked for something free? She isn't any better off or ahead of the game then she would of been if she got what she paid for. The buyer still has to deal with & handle the cost of getting the snake back on track & why shouldn't the seller pay for the shipping, they screwed up the deal

If it were me I would want the animal back to do my own inspection and vet check before a refund was given.

I seriously hope you wouldn't send a snake out like that from the start.

Mistakes happen, and they sell quite a lot of animals so something is bound to go wrong every now and then. This industry just by the nature of shipping live animals is going to have more issues than others..... What makes a company reliable and honorable is standing behind it and trying to make it right which they have.
Anyway, I am glad you received the refund and I do hope the snake pulls through..

mistakes happen but again a snakes shipped poorly, with multiple health issues isn't a mistake it negligence. What makes a company reliable and honorable is standing by your word & keeping to your agreement the first time.

I think it's best for me to step away from this thread because I cant actually believe some of the things I'm reading here. I almost feel as if I'm being punked or someone is playing a prank. I cant seriously believe anyone would feel much different then the opt if they shared the experience as hers.

 

[Celtic Constrictors]

To clarify, Mr. Fleming, I wasn't inferring that she get a refund on the animal and shipping and keep the animal. I don't think anyone else got that from my post.

To the OP, I've never had to deal with mites but I have seen plenty of pictures of them and those do appear to me mites and not "water blisters" as another suggested. Best of luck. I'm glad you got resolution.

 

[joshtrout]

I'm interested to hear what the Vet has to say. From the photos provided, the bumps do not look like mites to me. I could be totally wrong though. As mentioned before, young blood pythons are somewhat prone to, for the lack of a better word blisters when kept too wet and in unsanitary conditions. Keep us posted.

 

[Dennis Hultman]

Sam apparently has forgotten that it appears someone sitting at his computer is the one that made up a user name to start a bogus thread on this site about another business some time ago.

At least we all know that he is capable of understanding that those types of actions are unethical.

 

[treeboa]

You are ahead of the game and they made the situation right.

I'd like to know how she's "ahead of the game." She was sent a very sick snake that will require hundreds of dollars of veterinary care instead of the healthy one she should have got for her money. Yes she got a refund for the price of the snake, but that will not even cover the first vet visit.


Mistakes happen, and they sell quite a lot of animals so something is bound to go wrong every now and then. This industry just by the nature of shipping live animals is going to have more issues than others..... What makes a company reliable and honorable is standing behind it and trying to make it right which they have.
Anyway, I am glad you received the refund and I do hope the snake pulls through..

I'm getting tired of hearing this in these types of threads. This company and several others keep sending out sick and/or deformed animals and we are supposed to be impressed when they do something for the people that come forward to complain?! STOP SENDING OUT SICK AND/OR DEFORMED ANIMALS!! I really wonder just how many dissatisfied customers there are for these companies that figure they can't do anything about their situation or don't know about the BOI that we never find out about.

And one more thing that hasn't been brought up, why did they even ship the snake in 110 degree weather. Even with a cold pack that is reckless. Hot weather kills reptiles much more quickly than cold. Another company I will never do business with.

 

[Jessica29]

Even if they are blisters and not mites, it doesn't change anything. Still a sick animal. If it really matters that much, I will post on here what the vet says on Friday.

 

[Magic]

doesn't change anything. Still a sick animal.

This!!


Thank you so much Backwater for giving a customer a refund for a sick snake that you sent! How thoughtful! How thoughtful of you to cram that snake tipped to one side in a sweltering box with no cool packs! And covered in bumps! It might not be mites, but the invaluable advice you bestow of hanging a canine flea and tick collar like a chandelier from the poor blood's tank will serve the purchaser well! Amazing bits of knowledge like that deserve to be spread far and wide!

I hope you didn't miss that loathing sarcasm, Backwater. I think you might need to revise your shipping, husbandry, and customer service ethics.

When you never send sick animals out the door, you never have to worry about stuff like this.

 

[predators]

Most are missing the point. If a refund is given my opinion is the snake should be sent back. IF the OP is going to make an honest effort to save the snake by taking it the the vet and if it truly is as bad as she says than Im cool with that. However, there are many who get the refund and keep the animal and never return it.

MAGIC- you are expecting perfection in the live animal business and, folks this is a business. Financial transactions take place and no one is operating a non-profit here.. Perfection is impossible. Dogs, cats, fish, birds, reptiles they are all prone to sickness and sometimes a defect gets through. It happens. Backwater made it right. There processing 200 orders a week. Every now and then a bad reptile may slip through. I can assure you they do Everything in there power not to let it happen....... If the thought of someone selling multiple species at a large volume disgusts you then look on craigslist and find a local breeder where you can go to there home feel, smell, and inspect the animal before you buy it. And then there is still no guarantee the animal wont have an underlying illness. Parvo, Kennel cough, Parasites et... For those who say " the animal should never have been shipped" yes probably you are right but, the fact is no matter what you do and where you go this type of thing may happen.

 

[predators]

I know in the example I am about to give we are not talking about a live animal but, last week I bought a Microwave at walmart.. I got home unboxed it and the button to open the door was broken. I did not go onto a forum and rant and rave. I simply took the microwave back to walmart and exchanged it for another. Was I frustrated Sure I was, but, I realize out of the 1000's of microwaves sold by walmart there is bound to be a bad one here and there. Did walmart or the maker of the microwave do it on purpose. Of course not.
Now if I went online and searched walmart and microwave and found 1000's of posts about them selling bad microwaves, I might say to myself " there is something fishy going on or this company doesn't have good quality control methods in place " but, this is not the case with the microwave I bought or the bad guy post on this forum

 

[Magic]

There processing 200 orders a week. Every now and then a bad reptile may slip through ... the animal should never have been shipped" yes probably you are right but, the fact is no matter what you do and where you go this type of thing may happen.

1.) If they are indeed slipping up and letting "bad reptiles" (your term, not mine I might add) get sent to customers during those 200 orders per week, maybe they should only process 150 orders and ship every customer a good one?? Or am I to assume you're letting us all know they'd rather have quantity over quality and we shouldn't expect a normal healthy animal from them?

2.) "yes probably you are right" I know I'm right. That blood shouldn't have been shipped. The fact that it was, IS COMPLETELY BACKWATERS FAULT.

3.) I have no idea where all you shop at, sir, but I absolutely expect (and receive!) healthy beautiful animals when and where I spend my money. I'm grateful for the O.P. that she started a BOI bad guy thread because this thread means less potential customers for Backwater to ship a sick animal to. And being sent a sick animal is where this all started.

You can complain all you want on their behalf. I personally wanna hear from them how and why they sent that blood out like they did, and why they advised her to hang a dog flea collar up.

 

[treeboa]

I know in the example I am about to give we are not talking about a live animal but, last week I bought a Microwave at walmart.. I got home unboxed it and the button to open the door was broken. I did not go onto a forum and rant and rave. I simply took the microwave back to walmart and exchanged it for another. Was I frustrated Sure I was, but, I realize out of the 1000's of microwaves sold by walmart there is bound to be a bad one here and there. Did walmart or the maker of the microwave do it on purpose. Of course not.
Now if I went online and searched walmart and microwave and found 1000's of posts about them selling bad microwaves, I might say to myself " there is something fishy going on or this company doesn't have good quality control methods in place " but, this is not the case with the microwave I bought or the bad guy post on this forum

Apples and oranges. What you are describing is damage during shipping. I recently got a DOA from another dealer that was obviously FedEx's fault, rough handling. I was taken care of and didn't feel the need to complain. In this case a snake with an obvious respiratory infection and mites (or blisters, it really makes no difference) was taken out of its enclosure, looked at, thought "oh well!", and sent to a customer. BIG difference! You better believe I'm going to complain and let everyone know!

I went through the BOI and looked at threads from other big dealers and, yes, they have their complaints, but they have many more Good guy threads and many of their Bad guy threads were shown not to be deserved. Backwater's record goes back 2 years, all Bad guy threads! All from sending out animals in bad shape. I see a pattern! They deserve this Bad guy thread!

 

[wyldwurm]

1.) If they are indeed slipping up and letting "bad reptiles" (your term, not mine I might add) get sent to customers during those 200 orders per week, maybe they should only process 150 orders and ship every customer a good one?? Or am I to assume you're letting us all know they'd rather have quantity over quality and we shouldn't expect a normal healthy animal from them?

2.) "yes probably you are right" I know I'm right. That blood shouldn't have been shipped. The fact that it was, IS COMPLETELY BACKWATERS FAULT.

3.) I have no idea where all you shop at, sir, but I absolutely expect (and receive!) healthy beautiful animals when and where I spend my money. I'm grateful for the O.P. that she started a BOI bad guy thread because this thread means less potential customers for Backwater to ship a sick animal to. And being sent a sick animal is where this all started.

You can complain all you want on their behalf. I personally wanna hear from them how and why they sent that blood out like they did, and why they advised her to hang a dog flea collar up.

Well said! I agree. I am also glad she posted. She saved me money. To me, a refund does NOT "make it right"...a healthy animal make it right. If it were a case of having one problem, an oversight or something that just could not be avoided, then that is a different story. THIS is someone pawning off a headache and nothing less. I will certainly be shopping elsewhere.

 

[predators]

Magic, you live in a fantasy world or are just not knowledgeable about the animal business. I wish everything was as easy and perfect in life as you say but it is not. Things happen for many many reasons. You find a perfect animal supplier, breeder, importer, dealer and I will find you a Purple unicorn that poops gold nuggets. They don't exist. Backwater is as good as any large dealer and when an oops happened they made it right. Please continue to live in your perfect world and I will continue to live in my world of reality.

 

[predators]

Apples and oranges. What you are describing is damage during shipping. I recently got a DOA from another dealer that was obviously FedEx's fault, rough handling. I was taken care of and didn't feel the need to complain. In this case a snake with an obvious respiratory infection and mites (or blisters, it really makes no difference) was taken out of its enclosure, looked at, thought "oh well!", and sent to a customer. BIG difference! You better believe I'm going to complain and let everyone know!

I went through the BOI and looked at threads from other big dealers and, yes, they have their complaints, but they have many more Good guy threads and many of their Bad guy threads were shown not to be deserved. Backwater's record goes back 2 years, all Bad guy threads! All from sending out animals in bad shape. I see a pattern! They deserve this Bad guy thread!

Actually there was no damage to my microwave during shipping. I went to buy it from walmart and when I got home I noticed the defect. Was not from shipping or handling but, I understand your point. Also, knowing backwater there is no way they purposely sent out a damaged snake. They have to much to lose sending out a bad $75 blood python. I can not say why it was shipped but please visit a wholesaler or large breeder one day. Strictly et. You will see the volume and realize not everything is as easy as pick it and pack it. There is a lot more that goes into it. AS you said, every dealer has complaints. Everyone. Even though MAGIC seems to think everything in life should be peaches and cream. They made it right is all I am saying and that is more than can be said for a lot of other dealers.