A few moments ago I went into my PayPal account and cancelled ALL automated subscriptions that were set up there by various members through this site. That includes all paid membership levels and forum sponsorships. I know some people liked that this process was automated, and yeah it's good on my part to just have people sending me money every year, but honestly, it's proven to be more of a headache that I had expected when I first set this up. I have had LOTS of people forget that they had the automated subscription set up, and wind up making duplicate payments, that I have to go in and then manually process to issue a refund. Some people have even gone so far as to file complaints with PayPal claiming that I have defrauded them and stolen money from their accounts.
In some cases, before I removed the option at all when signing up for sponsorships and paid memberships, some people would set up MULTIPLE automated payments through PayPal, which was a real mess trying to straighten out when discovered. This was just getting to be a lot of work for something that was supposed to be easy. Yes, people did ASK for that option, and yes, it sounded like a good idea at the time. But the bloom is really off of that rose now.
So I find myself having to try to check each and every payment notice that comes in from PayPal to try to determine whether or not it is an automated renewal and the person has even been active on this site recently to indicate that they even WANT that payment made any longer.
I have enough headaches. This was getting to be a BIG one. Yeah, I know some people are going to be confused about getting that notice of cancellation, and yes, I got a phone call about it not 30 seconds after I cancelled them all. But I had to just bite that bullet and grit my teeth waiting for emails from irate people wanting to know why I cancelled their ACCOUNT on FaunaClassifieds.
Hopefully at least some people will read THIS thread first, though.
In some cases, before I removed the option at all when signing up for sponsorships and paid memberships, some people would set up MULTIPLE automated payments through PayPal, which was a real mess trying to straighten out when discovered. This was just getting to be a lot of work for something that was supposed to be easy. Yes, people did ASK for that option, and yes, it sounded like a good idea at the time. But the bloom is really off of that rose now.
So I find myself having to try to check each and every payment notice that comes in from PayPal to try to determine whether or not it is an automated renewal and the person has even been active on this site recently to indicate that they even WANT that payment made any longer.
I have enough headaches. This was getting to be a BIG one. Yeah, I know some people are going to be confused about getting that notice of cancellation, and yes, I got a phone call about it not 30 seconds after I cancelled them all. But I had to just bite that bullet and grit my teeth waiting for emails from irate people wanting to know why I cancelled their ACCOUNT on FaunaClassifieds.
Hopefully at least some people will read THIS thread first, though.