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Info Deanna (Dena) Freeman, Rainbow Geckos USA

Which is the gecko that you say she has posted in your above posts that is actually in your possession? I compared head markings and body markings and saw a couple that looked similar to yours but no exact matches. Or, are you trying to show that she is selling the gecko that you were supposed to get?

You paid for a gecko and got a gecko, correct? No, I am not ignoring the fact that you got the wrong gecko. But if I remember correctly you were issued a refund because of the mistake made? If that is the case, and you are trying to claim that the gecko you were supposed to get originally is still yours, in most cases the refund would signal the end of that transaction, and you have no claim to the initial gecko.
 
In reference to the first question, could you post the ss of gecko that appears to be in your possession side by side with the picture of your gecko?
 
I have also recently had an experience conducting business with Dena Freeman. The timeline of my experience runs concurrently with this story, but starts much earlier.

At the beginning of August, a Facebook based effort known as Breeder Shield began running auctions to benefit Ashley Jawiche of Scaredy Cat Geckos. The purpose of Breeder Shield is to raise funds for breeders in the community who have serious, unexpected trouble fall onto them. A prior Breeder Shield benefit was run to raise funds to support a breeder whose husband had recently been diagnosed with a serious cancer, for example. Dena Freeman donated several geckos to the auctions for Ms. Jawiche, including three female Tremper Tangerines from Tangelo lines, each worth about $165. On August 4th, I won those auctions for a combined total of $100. The $100 was sent by PayPal directly to Ms. Jawiche.

As the temperatures were hot, and I was preparing to start up school again, I held off contacting her about shipping for a while. I didn't yet have the room, and several other reasons. Turns out she wouldn't have been able to ship anyway due to the temps on her end. We chatted back and forth during the next few months about the geckos. I was in no rush. She got me a couple of updated pictures of the three during this time as well, though I hadn't seen all of them. As I said, I wasn't in any hurry, so I was fine getting update pictures of only two of the geckos. They looked healthy and that's what mattered. She also told me that these tangs weren't nearly as pretty in the pictures as they were in person, so she wanted to give me a little bit of a surprise when they arrived and I could see how pretty they were in person. I liked this idea, especially knowing how hard it can be to capture the true beauty of some of these animals. I would get to see how amazing they were with only a general idea of what they looked like. During this time I also entered in her giveaway contest for a 1.1 pair of Bold Stripe Lavender Snows that originated from GeckoBoa, as I qualified for entry with my Breeder Shield purchases. These geckos were worth $239 each as priced by John Scarborough of GeckoBoa, $478 for the pair, and I thought it might be fun to have them if I happened to get lucky as I've gotten interested in bolds lately. I didn't expect to win anyway because I have terrible luck when it comes to that.

October came around and temps began to cool right around the beginning. We saw a break in the heat in her area and scheduled shipping for Oct 5th. I sent her the shipping cost around this time and she let me know she had recieved it. While we were discussing the shipping, she asked me the hypothetical question that if i could choose any female gecko from her various lines, which would it be? I looked and I told her I loved her Red Stripe RADARs and her Pacific Greens. I'm a bit on the clever side and I had a strong feeling she might be including a surprise gecko for me. Turns out my hunch was very correct as she messaged me saying that she had forgotten to include a letter she had written to me that explained how she was giving me this Pacific Green as a bonus for having participated in the Breeder Shield. I was so excited by her generosity toward me.

Oct 6th I got the box, opened it up, and was blown away by what I saw. What I saw was three Tremper Tangs that were the most stunning orange, and a Pacific Green worth ~$225 with incredible green/orange contrast. Every single gecko looked healthy and plump. I took some quick pictures and tucked them away as they were jumpy, as was expected after such a trip. The only thing wrong with the shipping was that I noticed two of the birth dates on the lids appeared switched. I double checked with her and with the original auctions and matched the geckos properly. No real harm done there. I found in the next few days that the PG she sent was (and still is) an extremely personable gecko. He loves keeping an eye on me.

October 10th (I think) I was taking weights and better pictures in better light, when one of my Tang gals squirmed free of my hand and broke her leg. Freak accident, torque must've been just right or something. I alerted Dena and she told me to let her know if I needed a replacement for her. I told her I'd let her know if I needed a replacement for her, if the healing of her leg didn't go well or anything that made her unfit to breed. So far the healing is going quite well. The bone appears to have fused back together. During her healing though, I noticed she appears to have what I believe to be polydactyly, extra toes, on her front feet. It took me a while to notice them and unless you are looking at them extremely close, you wouldn't really be able to tell. I only noticed because I was taking the time to tong feed her food with extra calcium. I told her and showed her pictures and she again offered me a replacement since the gecko would be considered defective. Right now I've tabled that offer, not declined it, simply because I don't have the space.

Then, lo and behold, the contest for the 1.1 BSLS geckos I had forgotten about and actually discounted because I never win luck-based contests, produced me as a winner. She used that random name generator to pick the winner, and has the video on her page as proof. We arranged shipping for the following week. I sent her the shipping payment, as per the conditions of the contest, which she told me she got when she got alerted by PayPal. We were worried a little bit about the temps, we didn't want them to be too hot or too cold. She detailed how she went about packing them with a heat pack. I actually recieved them yesterday and they are calm, beautiful, and the heat pack under the lid was still nice and warm.

If you noticed throughout my story I made note of what each gecko was worth. This was on purpose to prove a point I want people to see...

Gecko Values
Tremper Tangs: $165*3 = $495
Pacific Green: $225
Bold Stripe Snows: $239*2 = $478

Total Value of Geckos: $1178
Total Paid (not including shipping): $100 to Ashley Jawiche

The only dime that ever went to Dena was the shipping costs, which she doesn't even get to keep. She did not profit from any of the geckos sent to me, though the estimated value is almost $1200. Not to mention she has offered several times to correct the issues with Temperance (the polydactyl gecko who broke her leg) without me even asking or prompting her for such. Such generosity is not the behavior of a sketchy business owner... And I have seen many a sketchy business just in the past year. It's extremely unfortunate Rachel's situation went down the way it did, but despite the mistakes I do see through her story the same woman who is carefully boxing up my geckos so they don't get too hot or too cold, who is giving me a surprise bonus gecko that is ridiculously beautiful, and who is offering me a replacement for a minor defect she missed and an injury that wasn't her fault. That is the Dena Freeman I have come to know these past few months.

I am sorry, but your story has absolutely no relevance to the OP's bad experience or the Seller's mistake. Glad you made out like a bandit for a measly $100, but it does nothing to help resolve this BOI.
~Beau
 
I am sorry, but your story has absolutely no relevance to the OP's bad experience or the Seller's mistake. Glad you made out like a bandit for a measly $100, but it does nothing to help resolve this BOI.
~Beau

The purpose of the BOI is to post both negative and positive experiences with buyers/sellers. It is up to the reader to decide whether to business with someone or not. Since this experience is about the same seller, it is very relevant to this thread.
 
I am sorry, but your story has absolutely no relevance to the OP's bad experience or the Seller's mistake. Glad you made out like a bandit for a measly $100, but it does nothing to help resolve this BOI.
~Beau

As stated by Kristi, the BOI is to relate the experiences, good and bad, with a particular seller. My story, while not helping to lead to a resolution (which was not its purpose at all), is extremely relevant to this post as not only is it with the same seller, but my transactions were happening during the same timeframe as the OP's. It's purpose was to relate my experience, not fix the problem, and it fulfilled that 100%. While the BOI has turned into a place to help people find resolutions, which is not bad at all and helps many people who don't know how to proceed, its ultimate and original reason for existence is as a place to share experiences with sellers, not step in to fix things for people.
 
As stated by Kristi, the BOI is to relate the experiences, good and bad, with a particular seller. My story, while not helping to lead to a resolution (which was not its purpose at all), is extremely relevant to this post as not only is it with the same seller, but my transactions were happening during the same timeframe as the OP's. It's purpose was to relate my experience, not fix the problem, and it fulfilled that 100%. While the BOI has turned into a place to help people find resolutions, which is not bad at all and helps many people who don't know how to proceed, its ultimate and original reason for existence is as a place to share experiences with sellers, not step in to fix things for people.

Fair enough. You are right, it was posted as a questioning thread. In all honesty, though, your post sounds less like a happy customer to me and more like an admirer or close friend trying to defend your "besty" ...jmo.

Now that the OP has posted all of the screen shots, though, I have difficulty seeing WHY she posted it that way. It should have been posted as a "Bad Guy" thread imo.

It is a lot to read, but honestly the seller made statements in her first post that come off as seriously questionable (deciding to stop selling because the OP was going to be "one of those buyers", ect), then blocking the OP from the FB group with out reaching a satisfactory resolution, and selling the animal the OP paid for to someone else...

I think once people finally make it through the mass of posts, the seller is going to need to do a lot of explaining.

In any case, sorry I commented on your post.

~Beau
 
Even if it was posted as a bad guy thread, people are still allowed to post any type of experiences they had with the person, good or bad. It doesn't have to be an inquiry for that to happen and you'll see a lot of posts on the BOI that contain both.
 
Even if it was posted as a bad guy thread, people are still allowed to post any type of experiences they had with the person, good or bad. It doesn't have to be an inquiry for that to happen and you'll see a lot of posts on the BOI that contain both.

True, but it reads less like a post from a happy customer and more like opening remarks by a defense attorney defending an accused murder! Lol I mean really, I get it: she donates to charity, she is selfless with friends, no one has ever complained before (oh, that was your contribution wasn't it?)... in any case, it simplifies things if people just stick to facts and leave all the "warm-fuzzie" stuff to their love letters.
~Beau
 
True, but it reads less like a post from a happy customer and more like opening remarks by a defense attorney defending an accused murder! Lol I mean really, I get it: she donates to charity, she is selfless with friends, no one has ever complained before (oh, that was your contribution wasn't it?)... in any case, it simplifies things if people just stick to facts and leave all the "warm-fuzzie" stuff to their love letters.
~Beau

To me, stuff like that shows a person's character. Everyone can take it how they want to though.
 
Even if it was posted as a bad guy thread, people are still allowed to post any type of experiences they had with the person, good or bad. It doesn't have to be an inquiry for that to happen and you'll see a lot of posts on the BOI that contain both.
Pretty sure it was meant this should be a bad guy thread since the seller basically lied, tried painting the op like a nightmare customer even lied about how the op acted, selling an animal she was supposed to correct the mistake on etc. You can have a thousand good transactions but you botch one and refuse to make it right while making your buyer out to be something they're not is something people will remember. Like people always say on here, it's not how the good transactions go, it's how you handle things when they go wrong
 
Pretty sure it was meant this should be a bad guy thread since the seller basically lied, tried painting the op like a nightmare customer even lied about how the op acted, selling an animal she was supposed to correct the mistake on etc. You can have a thousand good transactions but you botch one and refuse to make it right while making your buyer out to be something they're not is something people will remember. Like people always say on here, it's not how the good transactions go, it's how you handle things when they go wrong

What I understood from the posts above (which I was replying to), she was stating that Meredith's good guy post didn't belong in this thread, but then said maybe because it was posted as an inquiry and not a bad guy post. I was stating that good and bad experiences will be posted together in any type of thread (good, bad, inquiry). Yes, it's how someone handles that bad that says a lot about them, but other buyers can still chime in with the positive, too. That way a reader can decide what they think. That's what I understood those to mean and was replying specifically to all of the one members posts from last night/today.

I was not however commenting on whether this warranted a bad guy or inquiry post.
 
I am sorry, but your story has absolutely no relevance to the OP's bad experience or the Seller's mistake. Glad you made out like a bandit for a measly $100, but it does nothing to help resolve this BOI.
~Beau

This is what my replies were about Elexis. I was stating that good and bad will always end up being posted together in threads and that it's ok and normal. Everyone can decide for themselves after reading different opinions and experiences.
 
What I understood from the posts above (which I was replying to), she was stating that Meredith's good guy post didn't belong in this thread, but then said maybe because it was posted as an inquiry and not a bad guy post. I was stating that good and bad experiences will be posted together in any type of thread (good, bad, inquiry). Yes, it's how someone handles that bad that says a lot about them, but other buyers can still chime in with the positive, too. That way a reader can decide what they think. That's what I understood those to mean and was replying specifically to all of the one members posts from last night/today.

I was not however commenting on whether this warranted a bad guy or inquiry post.
I understand that, but the last one I saw said this should have been a bad guy from the information that has now been posted. Yes everyone can post their experiences, I wasn't trying to say they can't. I think some people don't understand how the boi works. When you're new it can be overwhelming and confusing
 
I understand that, but the last one I saw said this should have been a bad guy from the information that has now been posted. Yes everyone can post their experiences, I wasn't trying to say they can't. I think some people don't understand how the boi works. When you're new it can be overwhelming and confusing

I posted that because of this reply "Fair enough. You are right, it was posted as a questioning thread. In all honesty, though, your post sounds less like a happy customer to me and more like an admirer or close friend trying to defend your "besty" ...jmo.

Now that the OP has posted all of the screen shots, though, I have difficulty seeing WHY she posted it that way. It should have been posted as a "Bad Guy" thread imo. "

She said fair enough because it was an inquiry and then stated it should be a bad guy. All I was saying is that even if it was a bad guy post, Meredith's posting was still relevant. It wasn't just fair enough because it was an inquiry post. My replies were for multiple things. I wasn't disagreeing or agreeing about the comment on how it should have been a bad guy post. Just about how it didn't matter what type of post it was.
 
Well, I am glad all of that is settled.

Now....how about we hear from the Seller? The one who claims there is information that isn't being shared by the OP.....? She didn't have a problem posting and basically calling the OP a liar, so SURELY such a moral and upstanding woman has something to present in her own defense, right?

~Beau
 
Rachel,
I am sorry you have had to go through all of this. I am even MORE sorry that this seller, who has had defenders come here extolling her virtues, stopped in only to call you a liar and didn't have the decency or moral conviction to stay long enough to present ANY evidence on her part. However, I think those action speak VOLUMES as to her actual character (no matter what any of her friends say).
I think in the end, you are going to have to accept that she isn't true to her word and will not stand up and try to come to any equitable resolution. She has obviously cut and run.
Having said all of that, I wouldn't "forgive and forget" either. The two of you obviously run in the same circles and I would make sure EVERYONE in those circles knew what kind of business person she really is and how little her word really means.
As far as her maligning you to others, direct them here. You have done an admirable job of posting evidence to support your assertions and anyone reading through this correspondence can come to no other conclusion than that she is woefully wrong.
Take it as a life experience and be grateful that you are no longer in a group run by which a self centered individual. Trust me, Imhave seen how things play out for people who operate in this manner. As time progresses each and everyone of the people who blindly follow her will come a point where she will mess them over too. Karma is a witch.
Best Wishes,
~Beau
 
Have I missed something?

OP, you have a gecko and a refund, so essentially, a free gecko.

Also, there was so many different geckos pictured, I have a difficult time seeing which one is supposed to be the one currently in your possession.




Sent from my iPhone using Tapatalk
 
Have I missed something?

OP, you have a gecko and a refund, so essentially, a free gecko.

Also, there was so many different geckos pictured, I have a difficult time seeing which one is supposed to be the one currently in your possession.




Sent from my iPhone using Tapatalk

I believe in the screenshots that the OP sent the original $100 back for the new gecko purchase.


Not one way or the other in this. Hopefully it gets resolved.

However as a general statement, I always find it fascinating that in some situations, either the buyer or the seller, is not allowed to have a personal life. They have to be waiting for the other party to message,call or do whatever they are supposed to do BUT at the same time the other party will throw out their lifestyle, health or any other excuse on why they can be late.
 
Wish I could get back the time I spent reading all of that.

So the seller is too busy to deal with sending the geckos properly and the buyer is too busy to respond to messages about doing the return. The seller is spending all week in the hospital and can't be bothered and the buyer is too busy taking care of sick dogs to have this as a priority. As far as I'm concerned you're both too busy to be worrying about breeding more animals right now.
 
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