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The person I first called was at 1-800-742-5877, who said there was not a problem with them when I set up my account. Later I called checking flight paths (like Airborne goes to Ohio, before changing planes to the destination) and the man told me they do not accept reptiles. I called back on a Monday and that person transferred me to an officer, who read to me that they do accept snake, lizards, etc, but not venomous or spiders.
He stated he was aware there was conflicting thoughts with their staff and they would memo them to resolve it.
PLEASE NOTE: this is NOT what their site says, this was something he was reading to me from their company policy. I do not know if this was just for account holders or general public. But he did assure me they were aware of what I shipped and it was acceptable.
Sorry, I should have got his name, I will try and get it again Monday
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