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A seller owns the animals until they are physically in the buyer's posession. This means that carrier mistakes are the fault of the seller, as they were commited by the seller's chosen delivery agent. The buyer paid for a living, presumably healthy animal. If they don't get it, you owe them a refund.
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Seamus,
In my opinion this one needs an amendment. The above is true only IF the buyer receives the animal at first attempted delivery. We have heard of countless ocasions where the package was left at the doorsteps or was picked up by a friend or neighbor.
Regards.