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I am very sorry to hear you had a bad experience with them. We have been purchasing cages and other things from them for a number of years now and have always received great treatment, cages, and anything else we purchase from them. We know of some friends that made special orders on tanks and had them delivered at the Tampa show a couple of years back and were also treated awesome. We will continue to purchase cages from them for many years to come specially now that they have their new line of Arboreal Cages. Again I am sorry that you had a problem and I am sure that it can be straightened out with them.
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