Paul Moody aka Simply Snakes - Sent different snake and won't refund money.

rickyduckworth said:

don't you take issue with every single member in the BOI?

you do nothing but whine about others and are constantly instigating or on the receiving end of verbal attacks.

i've dealth with paul moody in person. went great. i've talked to paul moody. great guy. i'll maybe do business with him in the future.

my take on this is that the ignorant customer not only jumped the gun and accused a decent man/woman of misconduct but probably piled it on a bit, which is human nature.

threads here are as much about pandering for sympathy as they are about righting a wrong.

the average automobile has over 100 recalls associated with it. that's a lot of mistakes for such a large investment, right? mr. pollock, if you feel so strongly about perfection, then don't be hypocritical by supporting automakers who make such glaring mistakes. don't support wal-mart or basically ANY COMPANY because mistakes are impossible to avoid.

or maybe you can continue playing "mr. pile on" and coming up with these outrageous stories of wrongdoing that you always seem to be involved with.

my guess is that you take the latter route.

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This is the same bonehead who shoots a lowball offer out on virtually every Boa or Python ad on this site. His opinion is worth zip.

As I stated, Beth and Paul ARE good people. That does not make the thread statrter wrong or a bad guy. Duckworth is a different matter. I hate to agree with Wes but this guy is a total waste of oxygen

Well - What can I say. The snake did not arrive yesterday, but we weren't notified until after the post in here.

Quote:Originally Posted by ajc
We sent an email stating that we would be waiting until today to ship because last night's low was below freezing.

This is a very different tune than Paul was singing when I spoke with him. Paul made it abundantly clear that this was not a mistake, that he would not pay for return shipping and that he believed we owed him an apology.

Whatever happens now, this has been one of the two worst buying experiences I've ever had.

-Anthony



Paul never did any such thing, In my thread you saw I wrote we would make it right. What part of Would make it right" not include your shipping costs - which by the way you never answered our 2 phone calls nor emails so the the correct dollar amount could be obtained for the money order refund. It was unprofessional and unbusinesslike to not answer the phone calls.

Now since you did not give us the information of what your charges where. Is that good business? Or even fair to someone trying to make a wrong a wright? You were well aware of the time limit we needed it by as so the snake was going right out to you. So how can i refund it when i don't know what it costs to go thru ups? If I didn't put a money order in there you surely would have come back on beating me up on that. SO I went ahead and sent a money order for you in the amount of 45.00 which i felt was more than fair.

When you see the new arrival look closely you will see it was not done on purpose and they look identical. Remember they are siblings. You will see there is minute differences between the two snakes. That is why the mistake was made. WE are sorry that this happened and we understand why you may not want to do business with us. But in life you are going to learn that we are all human and other company's and people do make mistakes. Maybe you jumped the gun by making this post and misunderstood what Paul said. I don't know.

(NeoScales) Quote: Which is why it took them until page 8 to even make a contrite statement in a customer relations issue that there we obviously in the wrong about. Had they acted as they wrote (pg. 8) this would have been resolved BEFORE it ever made it here.

Everyone has good customer service when there isn't a problem. It's just this kind of situation that causes a few people each show walk by your table, visit another webpage. That's why it's such a shame to sell down your reputation for a $200 snake and a $4 shipping box...




We responded much earlier than Page 8 if you go thru the thread you will see. We said it was honest mistake and we would make it right. Again we had no clue this thread was going on till a friend John Schmidt informed us via email.

The ball is now in your court Anthony and we are waiting.

Here is the photo of the snake that is being shipped to him and and you will see that they are very similar.

simplysnakes said:

Now since you did not give us the information of what your charges where. Is that good business? Or even fair to someone trying to make a wrong a wright?

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Wouldn't YOU know how much YOU paid to ship the snake to him? Even if he paid the actual cost, it seems to me you'd know what that cost was.

The more excuses you make, the worse you look.

Guys, the continued sniping is not accomplishing anything. These are all good people who are on the road to fixing this issue. As I said before, I know the Moodys well and will gladly vouch for their honesty. I have never heard a bad word said about Anthony either. Since a solution is in progress, wouldn't it make more sense for the next post to be Anthony stating that he received his animal and his shipping charges?

WHAT?

rickyduckworth said:

the average automobile has over 100 recalls associated with it. that's a lot of mistakes for such a large investment, right?.

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I'm going to have to call BS on this one. You just made up that statistic to help you make a point. I'm with Wes, let's see some empirical data to back that statement up or just shut up and drift into the background if you can't maintain a talking point without making up your own stats.

Guys, the continued sniping is not accomplishing anything. These are all good people who are on the road to fixing this issue. As I said before, I know the Moodys well and will gladly vouch for their honesty. I have never heard a bad word said about Anthony either. Since a solution is in progress, wouldn't it make more sense for the next post to be Anthony stating that he received his animal and his shipping charges?

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I agree, Paul and Beth have been trying to resolve this since their first post. Whether it took the BOI to make this happen is just a he/said - she/said. There is no proof either way.

There does not appear to be any bad guys here - IMO.

kmurphy said:

I agree, Paul and Beth have been trying to resolve this since their first post. Whether it took the BOI to make this happen is just a he/said - she/said. There is no proof either way.

There does not appear to be any bad guys here - IMO.

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Soooo......you think it's perfectly OK to ship an animal in an unlined, uninsulated, recycled box in the middle of winter, and say there is absolutely nothing wrong with shipping an animal that way?

There is a picture of the box, just as it arrived, and Paul agreed that's how he shipped it.....but there's no proof?

Ok then.

Yea, no kidding. They might be very nice people that YOU have had good dealings with. However, they certainly dropped the ball on this one. And there is absolutely NO reason at all to ship an animal in that matter!

oh and just for the record Ricky, per your comment about cars averaging 100 recalls,..........I work for a dealership in the service department. I have NEVER seen that many recalls on any car before. The most I can think of is about 8. I just thought I'd help clear that up for you.

The Moody's still have not commented about their shipping practices. The shipping practices make them bad guys in my opinion. Its shows very little concern for the safety of the snake or the consequences of shipping illegally(if it was shipped illegally). If the box would be crushed and the snake escaped it looks bad for everyone, even the people who are approved to ship. Sorry, but thats the way I feel. Its not hard to get approved or cost any money.
Dennis Cook

densnake1 said:

The Moody's still have not commented about their shipping practices. The shipping practices make them bad guys in my opinion. Its shows very little concern for the safety of the snake or the consequences of shipping illegally(if it was shipped illegally). If the box would be crushed and the snake escaped it looks bad for everyone, even the people who are approved to ship. Sorry, but thats the way I feel. Its not hard to get approved or cost any money.
Dennis Cook

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Ah, but they DID comment on it.

Simply Snakes said:

Fourth - You are the first to complain about our shipping, There was nothing wrong in the shipping or the package for the size snake you received and the snake was well cushioned. Temperatures were not cold enough to require a heat pack. We were sent an email from Anthony that stated to ship the snake and that their low temps would be in the 50's. We have received healthy animals that thrived for years after being shipped in the same manner. And there are allot of top breeders who I can name that ship this way.

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Their stance is that there is nothing wrong with shipping in an unlined, uninsulated, recycled box with NO HEAT PACK in the middle of winter.

Yea, and their stand that nothing is wrong with how they shipped, says enough about them I think. I'm starting to think that this is one of those cases where people need to stay away from them.

Soooo......you think it's perfectly OK to ship an animal in an unlined, uninsulated, recycled box in the middle of winter, and say there is absolutely nothing wrong with shipping an animal that way?

There is a picture of the box, just as it arrived, and Paul agreed that's how he shipped it.....but there's no proof?

Ok then.

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Actually Cat, I was speaking more in reference to sending the incorrect snake, which was the OP reason for coming here.

The sender's shipping methods were a secondary issue with the OP and probably wouldn't have resulted in a BOI thread had that been his only issue. Regardless though, if the shipper had a history of snakes arriving with RI, or dead, then the shipping methods would have been a serious issue a long time ago.(I am aware of the other post).

In any case, as stated I don't feel that anyone is a "bad guy" here. That is simply my opinion and I am not asking anyone to agree.

It would seem that the parties are well on their way to resolving this.

As far as the shipping, the Moody's have certainly got the point. If they are reasonable, as they seem, they will correct their shipping methods. Continuing to beat them up about it is probably not necessary. If they are found in the future to be shipping like that, that's another story.

OK - go to www.dhl.com type in United States of America, then click on tracking and then put in this tracking number 45972145240.

His correct snake arrived at 10:25am this morning.

Now if you noticed the two pictures I want you all to note that they are VERY SIMILAR and they only difference is the one blotch. THIS WAS AN HONEST MISTAKE PEOPLE - cant you see that????? WHY IS IT that no one has commented on the fact that they do LOOK ALIKE? Come on people why do you just look to find fault in everything other than the main issue which was he got the incorrect snake, Which was posted here for all to see how similar they are. It would be nice that someone said they do look alike and see how the mistake was made. Not to mention we did send him his money back!

I tried posting a link to DHL but it would not take it in quick reply so I apologize in advance if I did something wrong but it was the only way you could see PROOF! I am curious as to why there hasn't been a post yet from ANTHONY?

Beth Moody

I shipped the first snake back (in an insulated box with a heatpack) to Paul on Tuesday for arrival yesterday. I even included a new heatpack to be shipped with the correct snake. The real snake was shipped to the right address this time and got here this morning. Just as I expected, this is a much nicer (lighter colored) animal than the first one they sent.

Now Paul's wife says that I'm apparently making things up, which just goes to show how far people like them will go.

For the record...

- Paul was absolutely adament that he shipped the first one intentionally, stating that it's "industry standard" to use a picture of one animal and send another when you're selling morphs.

- He chastized me over and over about how picky I was being and told me that I would be responsible for all shipping charges back to him. I explained why I did not agree with that and he still refused to cover shipping.

- He tried to talk me out of shipping the snake back, saying that the correct snake was just as brown as the one he sent me...which I now know is not the case.

- He said that I was inconsiderate for wanting to send the snake back, as that would stress it out too much.

- When confronted about his poor packing job, he said "How did you expect me to ship it for $45? I would have to charge a lot more than that if I used insulated boxes." <---Just fyi, I ship with insulated boxes and charge $35 for shipping.

I have a pretty decent sized collection (600+ animals) and Paul stands out as one of the most discourteous and unprofessional people that I've ever dealt with in this hobby.

In the end, everything worked out...but things were going nowhere until I made a public case about it here. I resent the fact that I had to do that because honestly, I feel a little "dirty" for being here.

Anthony, please post a picture of the snake you recieved today. I would like everyone to ID it.

Paul

Glad it got straightened out for you Anthony!!

Beth one thing is why don't you open your own account here? not like it cost you any money.. Second thing is I know Anthony though talking to him on line and from what others I know personally have said about him.. The guy has a stellar reputation and is one of the really Good Guys in the industry.

Beth, Paul you messed up and you did not seem willing to do the right thing till it was brought here.. Randy

Heck Randy, they were dragged kicking and screaming the whole way.

VERY poor business practices. Bait and switch, that's a good one too. And then the shipping.

Zero for three, no business from me.

jsrocket said:

It would seem that the parties are well on their way to resolving this.

As far as the shipping, the Moody's have certainly got the point. If they are reasonable, as they seem, they will correct their shipping methods. Continuing to beat them up about it is probably not necessary. If they are found in the future to be shipping like that, that's another story.

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Did you see the earlier thread where someone complained about their shipping, and they blew it off there too, as "difference in opinion" about how animals should be shipped?

Perhaps someone said the same thing about that post.....we'll overlook it THIS time, but yeah, if it happens again....

Anthony, I'm glad you finally got what you paid for, it's just too bad it had to come to this to get it.