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Personally, if I mistakenly sold a het that was actually a normal, I would try to work with the person as best I could until they were happy. Within reason. I will not take a beating but I would certainly make it right.
First option: if I had an adult het to offer I would give them that and let them keep the normal as well.
Second option: if I didnt have an adult het to offer, I would refund the money they originally paid, as well as give them a baby het and let them keep the normal.
Either of those options I would find fair for both parties.
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