I apologize for your incorrect impression Jim. You can contact FedEx as much as you would like. We are in a third party situation in our partnership. You ship through FedEx, the label is generated by FedEx and FedEx customer services the package just like you shipped it without Reptster. If you have any questions about it or are unsure about anything with shipping please feel free to contact our customer service at 727-388-4633 or you can email me directly at
dyoung@reptster.com.
Thanks,
David Young