I'm by NO means taking sides here but is seems to me that upstate likes to point fingers alot. Again, I'm fairly new to the forum but it seems like this could be an attempt to take the focus off their own buisness practices (since I see some complaints about them too).
I will say it again, this is just my opinion, I could be wrong, I could be right ... I haven't done business with them so I can't say for sure from experience.
Have a good holiday all