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I would agree about the paper if there were enough room in the box for it to be jiggled around, but in this case there was not. I think cold packs would be more harmful than helpful. It was an overcast day in FL, and it was picked up about 4:30pm and delivered by 12:noon.
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Ray,
From what you are saying then there was not enough room for the snake to move. It seems that is was thus in contact with the box walls. If there was not enough insulation that could have easily over heated her. In this case I don't think the heat packs would have been more harmful, as the snake actually died! Again, what were the temperatures in AL upon delivery. Was the package delivered at the first attempt?