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I purchased one some months ago (11 levels). I am sorry, but I was extremely dissatisfied with the product and talking to a representative brought no satisfaction.
I had to purchase some more heat cable to be able to do the entire rack to my satisfaction (they gave me two 50 foot cables). My animals did not escape, but the humidity was so bad because of the wide open space (I don't have a temp controlled facility), that I GAVE it away (actually traded it for 3 Female BPs).
I just wanted to get rid of it, because it was taking up space and I couldn't trust it.
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