I know I am not using their overnight express service, but if the headaches I am going through with their Ground and Home delivery service (and I use that word lightly) are any indication, I sure as heck am REAL glad I am not having to ship live animals through them any longer.
I had to file multiple Better Business Bureau complaints against them just to get the driver to stop believing it was perfectly OK to just drop off packages at the end of my driveway instead of delivering to the house. Now the end of my driveway is not visible from my house, but IS visible to passerbys on the road. All it would take is someone walking by or riding by to pick up the package and be gone in an instant. Then I have to go through all the headaches trying to get that problem resolved. Their tracking would show it as being "delivered", and that would likely put me behind the eightball. Thanks, but NO thanks. Oh, I had to even put a sign out at the end of the driveway requesting FedEx to please deliver all packages to the house. It is still out there now. For all the good it is doing. See below.
Now for the past two weeks I have been trying to get an order from Sam's Club delivered, and a package containing strawberry jam that Connie wants is apparently too much for them. The first shipment eventually showed "Pending" for a delivery date, and then a couple of days later claimed that the product was damaged and undeliverable. As best I can tell it is still somewhere in Tallahassee, and has been there since 08-10. So I contacted Sam's Club, and they sent out a replacement. OK, so now this second package claimed a delivery date at first of 08-18, then that changed to 08-19 ON 08-19. Tracking says it showed up at the local depot at 5:20 am on 08-19, which usually means that the next status is going to show "Out for delivery". Nope, not this time. Up until just a little while ago, is was still showing nothing beyond being delivered to Tallahassee on 05:20 am, with the delivery date showing as 08-19. Well now, guess what? Yeah, the tracking status is showing as "Pending".
Maybe everyone at FedEx who could find their own butt with both hands got the CCP Virus and is laid up in quarantine. Because whoever they have working there now really can't figure out the job, apparently. I am going to try to get Sam's Club to ship to me via UPS the next time. FedEx just isn't cutting the mustard lately.