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I think whether you are justified in pursuing a refund hinges entirely on the conditions of the transaction (terms of sale) and guarantees that the seller offered to apply to that transaction. If they offered any sort of health guarantee that may cover this situation, you're justified in demanding compensation.
Whether you are justified in leaving bad reviews for the seller wherever possible hinges on their statement "he wanted me to send her back this past week and he'll take care of it" which hasn't come true.
A bit off topic -- it sounds as if you have a decent herp vet in your area. Would you mind mentioning who it is?
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