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they explained it to me recently and it had to do with liability on their part supposedly.
i finally gave up on the whole process because it was a HUGE hassle (in some regions, it's not so bad).
i think it's more of a technicality having to do with the wording and isn't something that is really an issue. if it comes down to it, have them ship it to a pet store somewhere and just pick it up.
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