Hmm, that earlier incident I mentioned concerning Home Depot was paid for via my Visa account with Capitol One. Didn't have a bit of trouble disputing the charge. The woman I talked to on the phone was fully sympathetic and breezed right through the process, to make it easy on me getting it done. She was actually incredulous that Home Depot blew me off like they did.
I was highly impressed with the way she handled it.
Perhaps it was because Amazon was involved in your case?
