Been said before, but FEDEX SUCKS!!!

I was SUPPOSED to be having a snake ariving today from Ohio....checked the tracking this morning about 8, and was a bit worried because it said that it was still in Memphis, but after a call to Fedex, they told me it was just an issue with receiving their package scans, and it was on schedule for delivery....there had been no delays on the package. I felt better, but still some concern, since the lady I talked to didn't seem like she was too sure herself on what she was telling me. She said that even though it was sent Priority Overnight, it was not scheduled to be delivered until "by 4:30"....but OK, it would be here.

Well, it's STILL not here, and tracking still says in Memphis, so I call Fedex back again. I'm now informed that they are very sorry, but due to severe weather in Ohio last night, it got to Memphis late, so it NEVER WENT OUT from Memphis, and would not be delivered until tomorrow! She also said she knew nothing about "scan problems", that it simply hadn't been scanned out because it had never left!

I want to know why the hell that first woman I talked to LIED to me, why the tracking doesn't show the delay, and I WANT MY DAMN SNAKE!!!

I'm so upset right now....I don't know what else to do. I have been in contact with the seller, and he's been right there with me, I cannot fault him at all, he's just as worried as I am.

At least she's somewhere warm, right?

Try not to worry too much (I know, easier said than done, right?). Sometimes flights get delayed due to inclement weather no matter who the carrier is. It is crappy that the first person you spoke with gave you the wrong info though, I'd be pissed about that too.

Thanks, Kelli. I understand all of this....and realize that any carrier can have delays. I just can't believe that first woman would just lie to me about what was going on, I sure wish I had written down her name so I could file some sort of complaint about it. It is just SO frustrating!

I also work nights, and have slept for a total of maybe an hour today, while I left my son at watch for the truck, when they said it wouldn't be here til 4:30 (he's home sick from school, so wasn't moving from the couch to miss it, lol)....I laid down about 1:30 and caught a quick, fitful nap....boy, am I going to be a joy to be around at work tonight. I should probably hang a warning sign on the door to my office.

I do have faith that the seller packaged her well though, and am glad she's in Memphis and not North Dakota or something....keep thinking of the positives, right?

*whimpers*

And to top it off........I just heard back from the seller again, and he informs me that the weather there was clear as a bell last night, there was NO reason for an inclement weather delay of ANY kind.

GRRRRRRRRRRRRRRRRRRRRRRR!!!!!!!!!!!!!!!!!!

Fed Ex is heading the way of DHL.
Smashed packages, missed pickups, late deliveries.........
I had a package delayed due to the weather recently and they still charged me for priority overnight delivery.
I disputed it, called them, they still billed me.
Hopefully your snake will be fine.
It seems Fed Ex has been dropping the ball a lot lately.

Thanks, Steve.

Even originally shipped as Priority Overnight, they are still saying it won't be here til 4:30 tomorrow....I'm sure glad we waited until the weather was warmer to ship, since even when the weather is fine they have "weather delays"....

I shipped one last year from CO to TX - It went through Memphis overnight, and when I checked tracking in the morning it still showed as being in Memphis - The plane was grounded to due to mechanical problems, so the snake stayed in memphis for the day and went out that evening for delivery in TX.

As the seller, and being certified with Fed-Ex, I called them and explained the situation that this package could not just be sitting out in a truck nor a reefer all day - A few phone calls back and forth, and the package was brought inside and held at room temp 70ish...

The animal did in fact arrive alive, after 2 days in the box with a heat pack, perhaps a little de-hydrated, but is a big healthy girl now...

I can feel your stress, but hang in there - If it was packed well, It should be fine.

Best of luck

Thanks, Mike.

I'm thinking positive, and I'm sure she was well-packed, so hopefully she will be no worse for her extra time in transit.

I'm curious, what do most of you prefer as a carrier service?

Originally Posted by CurtisF

I'm curious, what do most of you prefer as a carrier service?

At this point? I'd say Pigeons.