Quote:
Originally Posted by RidgeTop Reptiles
Ummm if the temp ban was removed.... then why not provide the waiver with the label?
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Hello Kevin,
First let me say it was not a temporary ban we volunteered to suspend shipping because our customers were experiencing problems at the hubs
There has been some resistance to accepting the waivers at some of the UPS facilities. This has resulted in confusion, delays, etc,
Bottom line the waiver did not seem to help.I received better results when I handled the problems directly, this is why we are not going to provide it at this time.
We are trying to allow UPS time to work these issues out and in turn trying to work out a solution so we would not longer require a waiver ( individual account numbers for all our customers were one of the items talked about)
In order to preserve our ability to ship snakes going forward it's important that we help UPS work through these issues as calmly and smoothly as possible.
Hope this answers any questions and as soon as we have an update someone will post it
Thanks Again to all our customers and there understanding in this matter